1.Restart your computer.
2.When the machine first starts it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. When it is finished with that it will say "Starting Windows". Immediately after seeing "Starting Windows" press the F8 key.
3.You will now be presented with a menu. Select the option for Safe Mode using the arrow keys.
4.Then press enter on your keyboard to boot into Safe Mode.
You will be presented with 2 accounts, one will be her account the other will be administrator, click on admin, hopefully that has not got a password on it, if not wait till pc boots up to desk top, goto control panel, user accounts and click on her account, and delete password, reboot pc as normal
Edited by Willo (28th Sep 2011 11:48am)
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