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#590243 - 28th Sep 2011 11:39am Help!! forgotten password problem
poodlepup Offline
Forum Guardian

Registered: 6th Oct 2010
Posts: 3973
Loc: wirral
Hi Everyone,my elderly neighbour has forgotten her password to start up her notebook.
I am a computer novice myself so its a bit like the "blind leading the blind!!"
Any idea what to do,thanks.
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#590244 - 28th Sep 2011 11:48am Re: Help!! forgotten password problem [Re: poodlepup]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
1.Restart your computer.
2.When the machine first starts it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. When it is finished with that it will say "Starting Windows". Immediately after seeing "Starting Windows" press the F8 key.
3.You will now be presented with a menu. Select the option for Safe Mode using the arrow keys.
4.Then press enter on your keyboard to boot into Safe Mode.

You will be presented with 2 accounts, one will be her account the other will be administrator, click on admin, hopefully that has not got a password on it, if not wait till pc boots up to desk top, goto control panel, user accounts and click on her account, and delete password, reboot pc as normal


Edited by Willo (28th Sep 2011 11:48am)
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#590250 - 28th Sep 2011 12:00pm Re: Help!! forgotten password problem [Re: poodlepup]
_Ste_ Offline


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Registered: 7th Aug 2005
Posts: 16048
Loc: New Brighton
if admin account has a password it will either be admin, administrator, password or leave it blank.
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http://www.youtube.com/user/stetopop

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#590251 - 28th Sep 2011 12:05pm Re: Help!! forgotten password problem [Re: poodlepup]
poodlepup Offline
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Registered: 6th Oct 2010
Posts: 3973
Loc: wirral
Thanks willo,will give that a try later.
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#590252 - 28th Sep 2011 12:08pm Re: Help!! forgotten password problem [Re: poodlepup]
poodlepup Offline
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Registered: 6th Oct 2010
Posts: 3973
Loc: wirral
Ok Thanks Ste,i've just got to wait for her to get back from her shopping trip.
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#590326 - 28th Sep 2011 2:54pm Re: Help!! forgotten password problem [Re: poodlepup]
ex0__ Offline
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Registered: 25th Apr 2011
Posts: 1337
Loc: 1337
If you get to 'starting windows' you've gone too far and can't F8 bring up the safe list. Start spamming F8 as soon as you press the power button and you'll get it. Log in with safe mode into the admin account using a blank password and you can then go control panel > user accounts > change password on her account.

If she's using anything past windows XP this won't work and you'll need a password reset disk. This one is the easiest to use:

http://btjunkie.org/torrent/Windows-Pass...68ea3958076f99b
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#590450 - 28th Sep 2011 8:27pm Re: Help!! forgotten password problem [Re: poodlepup]
poodlepup Offline
Forum Guardian

Registered: 6th Oct 2010
Posts: 3973
Loc: wirral
My neighbour said "Thanks" guys! I followed your advice,easy peasy when you know how.
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