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#557397 - 6th Aug 2011 10:57pm Comet After Sales
Bench Offline
Enthusiast

Registered: 7th May 2011
Posts: 174
Loc: Bromborough
Friday saw the last in the operations of Bidston's 'Comet After Sales' Depot.

The unit based on Bidston's industrial park, will be stripped out as of Monday and telephone services re-routed to Skelmersdale.

Bidston's Comet After sales unit has played a vital part in servicing all comet customers in the north of England & Wales for years.

Although some staff have moved to the Skelmersdale branch, some have been left unemployed.

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#557415 - 6th Aug 2011 11:29pm Re: Comet After Sales [Re: Bench]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Shame to see the CSC leave Bidston, good location for it really so quite surprising. Any idea as to why they have left? Financials? Outgrown it, or just moved to a more modern unit?

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#557424 - 6th Aug 2011 11:40pm Re: Comet After Sales [Re: Bench]
diggingdeeper Offline

Wiki Master

Registered: 9th Jul 2008
Posts: 10296
Loc: Birkenhead
It just appears to be centralisation they are closing a total of 14 UK call centres and everything will be handled by Skelmersdale and Harlow which are also distribution locations.


Edited by diggingdeeper (6th Aug 2011 11:42pm)
_________________________
In a time of universal deceit - telling the truth is a revolutionary act. George Orwell

When the debate is lost, slander becomes the tool of the loser. Socrates

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#557426 - 6th Aug 2011 11:43pm Re: Comet After Sales [Re: Bench]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Cheers for clearing that up mate.

Sad though - how many were employed there? frown

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#557427 - 6th Aug 2011 11:43pm Re: Comet After Sales [Re: MattLFC]
Bench Offline
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Registered: 7th May 2011
Posts: 174
Loc: Bromborough
Originally Posted By: MattLFC
Shame to see the CSC leave Bidston, good location for it really so quite surprising. Any idea as to why they have left? Financials? Outgrown it, or just moved to a more modern unit?


Simply down to the fact that engineers can now get parts delivered to their home addresses in the early hours, and not need a local depot to pick them up.

Call Center can be just routed to the HQ in Skelm's.

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#557434 - 7th Aug 2011 12:37am Re: Comet After Sales [Re: Bench]
Shadow_Omega Offline

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Registered: 29th Apr 2009
Posts: 871
Loc: Leasowe
I had a brief stint here in 2008 as part of "work experience" and at the time only around 14 people were working there, several to handle administration, several more to repair anything that came in (they had rows and rows of various components for all sorts) and finally a small team to handle orders through the system (which was ancient as you can get, it was a DOS like interface and the last time it was updated was some time in 1997 but hey if it ain't broke don't fix it) the unit itself was not very big, the main entrance had the administration, utilities and loading/unloading bay, behind that was the order computer system's and at the far back was the main repair workshops.

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