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BT vs Virgin Media #529224
7th Jun 2011 1:15pm
7th Jun 2011 1:15pm
Joined: Sep 2008
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buddy Online content OP
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Thinking of changing from Virgin to BT - what are you thoughts/experience?? What's this "Hub" like??

Main reason for change is line rental 120/year if paid in advance ie 10/month plus 4 months free!!

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Re: BT vs Virgin Media [Re: buddy] #529225
7th Jun 2011 1:19pm
7th Jun 2011 1:19pm
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Birkenhead
polo_phil Offline

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polo_phil  Offline

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line rental is non existent though with virgin media?...

Re: BT vs Virgin Media [Re: polo_phil] #529227
7th Jun 2011 1:37pm
7th Jun 2011 1:37pm
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Originally Posted by polo_phil
line rental is non existent though with virgin media?...


Virgin line rental is about 14/month plus about 13/month for broadband

Re: BT vs Virgin Media [Re: buddy] #529228
7th Jun 2011 1:47pm
7th Jun 2011 1:47pm
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Moreton/Beirut/Mobile
MattLFC Offline
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BT vs Virgin Media; no comparison, VM wins everytime.

BT is, generally, just about as bad as it gets for their broadband service!

Re: BT vs Virgin Media [Re: MattLFC] #529233
7th Jun 2011 1:57pm
7th Jun 2011 1:57pm
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Originally Posted by MattLFC
BT vs Virgin Media; no comparison, VM wins everytime.

BT is, generally, just about as bad as it gets for their broadband service!


I couldn't disagree more. I swapped over from Virgin to BT about 2 months ago and it all went like clockwork as far as BT is concerned. The cretins at Virgin did however cut me off 3 days before my changeover day.

The swap to BT has saved me a small fortune in line rental, their hub is 100% reliable (unlike the crappy Thompson Speedtouch modem supplied by Virgin), and their customer service is good too.

I'd say go with BT any day.

Re: BT vs Virgin Media [Re: buddy] #529234
7th Jun 2011 2:08pm
7th Jun 2011 2:08pm
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ex0__ Offline
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VM is by far better than BT. Can't really go wrong with them. Plus VM won't give out details unless subpoena'd, BT hands them over without a court order.


-----
1337
Re: BT vs Virgin Media [Re: buddy] #529238
7th Jun 2011 2:12pm
7th Jun 2011 2:12pm
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Posts: 16,227
New Brighton
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Wouldn't trust either, use your mobile phone provider, costs nothing.

Re: BT vs Virgin Media [Re: philmch] #529242
7th Jun 2011 2:33pm
7th Jun 2011 2:33pm
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Moreton/Beirut/Mobile
MattLFC Offline
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MattLFC  Offline
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Originally Posted by philmch
Originally Posted by MattLFC
BT vs Virgin Media; no comparison, VM wins everytime.

BT is, generally, just about as bad as it gets for their broadband service!


I couldn't disagree more. I swapped over from Virgin to BT about 2 months ago and it all went like clockwork as far as BT is concerned. The cretins at Virgin did however cut me off 3 days before my changeover day.

The swap to BT has saved me a small fortune in line rental, their hub is 100% reliable (unlike the crappy Thompson Speedtouch modem supplied by Virgin), and their customer service is good too.

I'd say go with BT any day.

Must admit, im not with Virgin (with o2); but have 3 family members, who despite advising them to avoid BT, have gone with them, and all have experienced shoddy service. My mother was left without internet for 3 weeks and customer service were as useless as a doormat in assisting her. She left BT for Virgin and has had no problem - though she hasnt had to encounter their CS as yet.

However, if both companies are as a bad as each other, at least Virgin will annihilate BT when it comes to performance (speed), BT are one of the slowest, and most expensive ISP's out there and have a reputation almost as bad as Talk Talk, and if going for xDSL, there are far better providers out there!

Re: BT vs Virgin Media [Re: buddy] #529258
7th Jun 2011 3:05pm
7th Jun 2011 3:05pm
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Posts: 3,080
Birkenhead
polo_phil Offline

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polo_phil  Offline

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My virgin broadband is absolutely brilliant. Never any issues with connection and always ultra quick.
I'm still not aware of a line rental charge though.... confused

...and i know we're not talking about sky but I like if my V+ HD box breaks virgin come and replace it. However with sky you have to pay for a new one... don't know how BT work?

Re: BT vs Virgin Media [Re: polo_phil] #529259
7th Jun 2011 3:08pm
7th Jun 2011 3:08pm
Joined: Aug 2004
Posts: 22,315
Moreton/Beirut/Mobile
MattLFC Offline
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Originally Posted by polo_phil
My virgin broadband is absolutely brilliant. Never any issues with connection and always ultra quick.
I'm still not aware of a line rental charge though.... confused

Iirc, you get a discount if you take their landline service, tis only a few quid I think though.

They generally sell you the service with the landline, and it's only if you specifically ask for it without the landline, they sell you separately, at the higher price.

smile

Re: BT vs Virgin Media [Re: buddy] #529263
7th Jun 2011 3:11pm
7th Jun 2011 3:11pm
Joined: Jan 2009
Posts: 3,080
Birkenhead
polo_phil Offline

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Thanks Matt. I don't have a landline myself but remember when looking at my mum's bill the other day there didn't appear to be a seperate charge. she's got tv, bb, landline and mobile

Re: BT vs Virgin Media [Re: buddy] #529267
7th Jun 2011 3:19pm
7th Jun 2011 3:19pm
Joined: Aug 2004
Posts: 22,315
Moreton/Beirut/Mobile
MattLFC Offline
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Tis hard for anyone to say, as there is different options for the broadband, telephone and TV services - you can check at the Virgin Media website though!

Re: BT vs Virgin Media [Re: buddy] #529270
7th Jun 2011 3:25pm
7th Jun 2011 3:25pm
Joined: Jan 2009
Posts: 3,080
Birkenhead
polo_phil Offline

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Birkenhead
As Matt says Summer depends what you want really... I was quite suprised by the amount of properties that aren't able to get Full Virgin Media... It is honestly a factor in moving house!

Re: BT vs Virgin Media [Re: buddy] #529297
7th Jun 2011 4:11pm
7th Jun 2011 4:11pm
Joined: Sep 2008
Posts: 5,083
South Wirral
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buddy Online content OP
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My VM package costs 39/month which includes line rental,broadband, and TV (basic TV no sport/premium films) add some calls and my bill is about 50/month - just wanted to reduce it

Thanks for your replies - may stick with VM and change to line rental + broadband for about 28 plus calls

Last edited by buddy; 7th Jun 2011 4:12pm.
Re: BT vs Virgin Media [Re: buddy] #529306
7th Jun 2011 4:21pm
7th Jun 2011 4:21pm
Joined: Aug 2004
Posts: 22,315
Moreton/Beirut/Mobile
MattLFC Offline
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Telephone VM, tell them you are considering moving to BT because its going to save you money, they will likely offer you a discount.

Or be bold, and tell them you wish to cancel straight off, because your going with BT. They should deffo offer you a discount to stay with them!

Haggle haggle haggle, VM can't afford to lose customers, their churn rate is bad enough as it is, and they are desperate to compete with Sky primarily, and BT secondly!!

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