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#527690 - 3rd Jun 20116:17pmRe: Merseyrail problem?
If it's any help, they will refund your ticket if you are over 30mins late, just keep your ticket and write to them, a month later you will get vouches as a refund. I used to do every couple of weeks on the Wirral to Chester when they were ever 30mins, because if they missed one meant you was 30mins late. Can't do it now they are every 15 mins though.
If everyone on the train claimed they would certainly make sure they were 100% efficient.