I've decided to ask for help after I've hit a brick wall trying to help my mum send attachments to her hotmail account. It is only recently that she has been having trouble attaching pictures to her e-mail. I tried to remedy the problem by installing internet explorer 9 for Vista on her laptop and installing any important updates needed for her system. It appears to have not worked!
Whenever my mum tries to attach any pictures in her e-mail the loading bar will load up as normal but towards the end just as you think the picture is uploaded a pop-up message is displayed saying that she is not connected to the internet or hotmail )(I will verify if needed) The internet is working just fine, just the attaching pictures is driving my mum up the wall. Short of her getting a new e-mail account I hope someone here will have an idea what's going wrong. I have logged into her e-mail account on my laptop running windows 7 and it works just fine. I have reset her internet explorer settings but still doesn't work.She relies on her e-mail to contact her step sister in the US and send photos and this problem is driving her up the wall.
Can anyone help?