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help...advice needed pls! :-) #506758
22nd Apr 2011 10:49pm
22nd Apr 2011 10:49pm
Joined: Jun 2010
Posts: 98
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shazza51 Offline OP
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shazza51  Offline OP
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Pls can anyone give me any advice following an accident and the dreadful events which occured with their insurance company and also their designated repairers, who have both given me the complete run-around since it happened! car not repaired 2 standard an was returned 2 me with additional damage not to mention they handed keys 2 my 13yr old daughter whilst i was out! also much more shit was endured but 2much 2 detail here! where do i go? wot can i do? pls can someone advise me accordingly??? thanx :-)

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Re: help...advice needed pls! :-) [Re: shazza51] #506760
22nd Apr 2011 10:56pm
22nd Apr 2011 10:56pm
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Wench Offline

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Wench  Offline

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Was it a damage only accident?

Who is the defendant? You or the other party?

Is there a personal injury claim going through with it?

Do you have a Solicitor dealing with it?

Last edited by Wench; 22nd Apr 2011 10:58pm. Reason: mong spelling - it's late and I've had painkillers

Sometimes Police Officers give more than just speeding tickets!

It�s hard to be fit as a fiddle when you�re shaped like a cello!
Re: help...advice needed pls! :-) [Re: shazza51] #506763
22nd Apr 2011 11:23pm
22nd Apr 2011 11:23pm
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shazza51 Offline OP
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shazza51  Offline OP
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an arriva bus hit corner of car, drove off & picked up more passengers, they admitted liability & arranged 2 repair my car etc but its whole aftermath thats caused headaches! i was left doing the calls 2 their insurance company (costing a fortune!) 2 find out info regarding repairs etc. then garage brought it back wivout letting me no so coz was out they gave keys 2 my 13yr old daughter an asked her 2 sign 4 its return! also more damage than wot it went with but they said it wasn't them! wot can i do pls?

Re: help...advice needed pls! :-) [Re: shazza51] #506766
22nd Apr 2011 11:54pm
22nd Apr 2011 11:54pm
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my house
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mrhanky Offline
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contact the insurance ombudsman.

Re: help...advice needed pls! :-) [Re: mrhanky] #506774
23rd Apr 2011 4:51am
23rd Apr 2011 4:51am
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MikeT Offline
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Originally Posted by mrhanky
contact the insurance ombudsman.
He won't be able to understand a word she writes. Txt speak is so pathetic.

Re: help...advice needed pls! :-) [Re: MikeT] #506775
23rd Apr 2011 5:49am
23rd Apr 2011 5:49am
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hoseman Offline
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withthat
h8 txt tlk!!!!! help


IF IT HAS A HOSE THEN IM YOUR MAN

BETTER TO BURN OUT THAN FADE AWAY!
Re: help...advice needed pls! :-) [Re: shazza51] #506902
23rd Apr 2011 11:24am
23rd Apr 2011 11:24am
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Wench Offline

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Wench  Offline

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Right. You say it wasn't repaired to "standard". Whose standard?? Has it been assessed by an independent assessor? If there were no injuries and you don't have FC insurance or legal representation, then it would be your responsibilty to contact the third party insurer anyway.

Were/are you insured as TPFT or fully comp? Do you have any legal representation in with your insurance? I would think that if they have admitted liability, you will have a reference number. If you are only TPFT or have no legal rep in with your insurance, then write to the insurance company and express your concerns - but please do it in English, with no text speak and make sure you spellcheck or they won't take you seriously!!! Send the letter recorded delivery or registered post so that they can't say they didn't receive it.

In the letter, give them 28 days to respond with what they intend to do to remedy the situation and inform them that if you have not heard back from them at the end of 28 days, you will take it to Court.

Without sounding harsh, is it possible for you to reply without using text speak. It makes giving advice so much easier if I don't have to spend 5-10 minutes trying to decipher it.

Thanks.

*Please also note that this is not to be taken as a legal consult. It is advisable to seek legal advice from either a Solicitor, Legal Executive or the likes of the CAB or your own insurance company.*


Sometimes Police Officers give more than just speeding tickets!

It�s hard to be fit as a fiddle when you�re shaped like a cello!
Re: help...advice needed pls! :-) [Re: shazza51] #506912
23rd Apr 2011 11:33am
23rd Apr 2011 11:33am
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BandyCoot Offline

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If they are at fault they will be liable for any legal costs to put the matter right anyway, you just have to make sure you get everything right yourself. Pain in the rearend but it as to be done.


Birkenhead........ God's own Room 101.
Re: help...advice needed pls! :-) [Re: MikeT] #507051
23rd Apr 2011 3:34pm
23rd Apr 2011 3:34pm
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shazza51 Offline OP
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shazza51  Offline OP
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so sorry for 'text speak' but ran out of space for my reply so went back an shortened some of the words that people would of understood anyway like 'coz' now you can't tell me you don't know what that means! sorry again for anyone trying to read my reply in the little space it gave for such a long explaination!


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