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#478659 - 28th Feb 2011 7:45pm Virgin email problem ?
philmch Offline
Old Hand

Registered: 27th Dec 2007
Posts: 327
Loc: Wirral
Any Virgin broadband users lost their email today ? Mine's been off all day. In Thunderbird I get the error:
"Sending of password did not succeed. Mail server pop.virgin.net responded: [AUTH] Username and password not accepted."

With Virgin's online mail service, I get a Google screen saying:
"This account has been disabled. We are unable to process your request at this time, please try again later."

There are no email faults reported on their service status and I'm definitely using my correct username and password. Phoned their 0845 help line but there's a big queue.

Anyone got any ideas ?

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#478664 - 28th Feb 2011 8:05pm Re: Virgin email problem ? [Re: philmch]
CrocodileDundee
Unregistered


I've had the exact same problem! I thought it was just me because I'd moved house. I thought they had disabled my old accounts so I was going to phone them and play hell because they never told me but I didn't have time today.

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#478666 - 28th Feb 2011 8:10pm Re: Virgin email problem ? [Re: philmch]
Historybook Offline
Enthusiast

Registered: 20th Dec 2008
Posts: 190
Loc: Wrexham
Just checked mine and it just comes up with a disabled message !. I don't use it that much but some people still send me mail despite the fact i have moved on to another service !.

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#478668 - 28th Feb 2011 8:17pm Re: Virgin email problem ? [Re: philmch]
Snodvan Offline

Forum Addict

Registered: 19th Mar 2008
Posts: 1258
Loc: Wallasey Village
just tested my accounts - work fine


However, over a couple of weeks I have had problems of emails not arriving when I KNOW they have been sent. Indeed, if I open up NTL Webmail I can see the emails concerned sitting in the received folder - but Outlook is not picking them up no matter what I do.

And yet - if in webmail I forward them to myself - Outlook then picks them up OK

Weird

Snod


Edited by Snodvan (28th Feb 2011 8:18pm)
_________________________
5 Precepts of Buddhism seem appropriate. Refrain from taking life. Refrain from taking that which is not given. Refrain from misconduct. Refrain from lying. Refrain from intoxicants which lead to loss of mindfulness

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#478669 - 28th Feb 2011 8:18pm Re: Virgin email problem ? [Re: philmch]
philmch Offline
Old Hand

Registered: 27th Dec 2007
Posts: 327
Loc: Wirral
I'll take a guess and say that it's a problem which is not uncommon then. As usual, Virgin's service is downright shoddy and they can't even be bothered to make an announcement on their website. They really *are* unbelievably sh1te.

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#478672 - 28th Feb 2011 8:33pm Re: Virgin email problem ? [Re: philmch]
_jase_
Unregistered


The virgin media site is saying..

Your email service is being upgraded. Please enter your email address to check if your account has been moved to our new system

Could be to do with that???

Virgin media

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#478673 - 28th Feb 2011 8:35pm Re: Virgin email problem ? [Re: philmch]
CrocodileDundee
Unregistered


Up until now I've never had a problem with Nynex, Cable and Wireless, NTL or Virgin. (all the same people under different names) and I've been with them for 15 years none stop. Like I said, I just thought it was because of the move.

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#478689 - 28th Feb 2011 9:31pm Re: Virgin email problem ? [Re: ]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Originally Posted By: CrocodileDundee
Up until now I've never had a problem with Nynex, Cable and Wireless, NTL or Virgin. (all the same people under different names) and I've been with them for 15 years none stop. Like I said, I just thought it was because of the move.

You must have had problems with them at some point, given the numerous regional and national outages they have suffered over the years.

They are a terrble company, and their internet service may seem great on the surface, but scratch a little deeper and you enter the murky world of throttling, traffic shaping, non-net-neutrality, Phorm... the list goes on and on lol. Not to mention their implementation of both DAVIC and DOCSIS (and on the TW side of things, euroDOCSIS) has been piss-poor and years behind at best.

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#478696 - 28th Feb 2011 9:45pm Re: Virgin email problem ? [Re: philmch]
CrocodileDundee
Unregistered


As a home user, I don't have that much to download so those problems have been avoided. My original 'never had a problem' was concerning email as per the post subject not the general internet service, which I also haven't a problem with beyong the occasional disruption and nothing is perfect. On the whole, I am very happy with the service I have had and value for money with Virgin et-al!

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#478718 - 28th Feb 2011 10:11pm Re: Virgin email problem ? [Re: ]
yewgarth Offline
Forum Addict

Registered: 2nd Nov 2008
Posts: 1781
Loc: new ferry
Mine went off for about 5 mins at around 5.00pm, i shut down the comp, started it up again and now everything's fine again

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#478851 - 1st Mar 2011 7:15am Re: Virgin email problem ? [Re: MattLFC]
Hoofhearted Offline
Newbeee

Registered: 27th Jun 2009
Posts: 37
Loc: Moreton
My Virgin Media has been fine, never ever had a problem with it. been with them since Nynex.

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#478856 - 1st Mar 2011 7:54am Re: Virgin email problem ? [Re: philmch]
Tatey Offline
Forum Addict

Registered: 14th Apr 2009
Posts: 1412
Loc: New Brighton
My Virgin Media is OK as of 0754 on March 1st, but I did have to re-connect to my wireless router to get on line this morning.

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#478885 - 1st Mar 2011 9:33am Re: Virgin email problem ? [Re: philmch]
GrandMasterFlash Offline
Forum Master

Registered: 12th May 2010
Posts: 2492
Loc: at a computer
I got the same Google Apps page saying it's been disabled, and my phone email keeps popping up with 'unable to sign in' frown

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#478919 - 1st Mar 2011 11:54am Re: Virgin email problem ? [Re: GrandMasterFlash]
CrocodileDundee
Unregistered


Originally Posted By: GrandMasterFlash
I got the same Google Apps page saying it's been disabled, and my phone email keeps popping up with 'unable to sign in' frown


yours won't work because it runs off mine!

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#479024 - 1st Mar 2011 3:36pm Re: Virgin email problem ? [Re: philmch]
GrandMasterFlash Offline
Forum Master

Registered: 12th May 2010
Posts: 2492
Loc: at a computer
Booooo! I googled it and it had happened to other people but last year, some of them were posting after waiting 8 weeks with no email :S

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