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Virgin email problem ? #478659
28th Feb 2011 7:45pm
28th Feb 2011 7:45pm
Joined: Dec 2007
Posts: 375
Wirral
P
philmch Offline OP
Old Hand
philmch  Offline OP
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Joined: Dec 2007
Posts: 375
Wirral
Any Virgin broadband users lost their email today ? Mine's been off all day. In Thunderbird I get the error:
"Sending of password did not succeed. Mail server pop.virgin.net responded: [AUTH] Username and password not accepted."

With Virgin's online mail service, I get a Google screen saying:
"This account has been disabled. We are unable to process your request at this time, please try again later."

There are no email faults reported on their service status and I'm definitely using my correct username and password. Phoned their 0845 help line but there's a big queue.

Anyone got any ideas ?


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Re: Virgin email problem ? [Re: philmch] #478664
28th Feb 2011 8:05pm
28th Feb 2011 8:05pm

C
CrocodileDundee
Unregistered
CrocodileDundee
Unregistered
C


I've had the exact same problem! I thought it was just me because I'd moved house. I thought they had disabled my old accounts so I was going to phone them and play hell because they never told me but I didn't have time today.

Re: Virgin email problem ? [Re: philmch] #478666
28th Feb 2011 8:10pm
28th Feb 2011 8:10pm
Joined: Dec 2008
Posts: 190
Wrexham
Historybook Offline
Enthusiast
Historybook  Offline
Enthusiast
Joined: Dec 2008
Posts: 190
Wrexham
Just checked mine and it just comes up with a disabled message !. I don't use it that much but some people still send me mail despite the fact i have moved on to another service !.

Re: Virgin email problem ? [Re: philmch] #478668
28th Feb 2011 8:17pm
28th Feb 2011 8:17pm
Joined: Mar 2008
Posts: 1,355
Wallasey Village
Snodvan Offline

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Snodvan  Offline

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Posts: 1,355
Wallasey Village
just tested my accounts - work fine


However, over a couple of weeks I have had problems of emails not arriving when I KNOW they have been sent. Indeed, if I open up NTL Webmail I can see the emails concerned sitting in the received folder - but Outlook is not picking them up no matter what I do.

And yet - if in webmail I forward them to myself - Outlook then picks them up OK

Weird

Snod

Last edited by Snodvan; 28th Feb 2011 8:18pm.

5 Precepts of Buddhism seem appropriate. Refrain from taking life. Refrain from taking that which is not given. Refrain from misconduct. Refrain from lying. Refrain from intoxicants which lead to loss of mindfulness
Re: Virgin email problem ? [Re: philmch] #478669
28th Feb 2011 8:18pm
28th Feb 2011 8:18pm
Joined: Dec 2007
Posts: 375
Wirral
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philmch Offline OP
Old Hand
philmch  Offline OP
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Wirral
I'll take a guess and say that it's a problem which is not uncommon then. As usual, Virgin's service is downright shoddy and they can't even be bothered to make an announcement on their website. They really *are* unbelievably sh1te.

Re: Virgin email problem ? [Re: philmch] #478672
28th Feb 2011 8:33pm
28th Feb 2011 8:33pm

_
_jase_
Unregistered
_jase_
Unregistered
_


The virgin media site is saying..

Your email service is being upgraded. Please enter your email address to check if your account has been moved to our new system

Could be to do with that???

Virgin media

Re: Virgin email problem ? [Re: philmch] #478673
28th Feb 2011 8:35pm
28th Feb 2011 8:35pm

C
CrocodileDundee
Unregistered
CrocodileDundee
Unregistered
C


Up until now I've never had a problem with Nynex, Cable and Wireless, NTL or Virgin. (all the same people under different names) and I've been with them for 15 years none stop. Like I said, I just thought it was because of the move.

Re: Virgin email problem ? [Re: ] #478689
28th Feb 2011 9:31pm
28th Feb 2011 9:31pm
Joined: Aug 2004
Posts: 22,315
Moreton/Beirut/Mobile
MattLFC Offline
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MattLFC  Offline
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Posts: 22,315
Moreton/Beirut/Mobile
Originally Posted by CrocodileDundee
Up until now I've never had a problem with Nynex, Cable and Wireless, NTL or Virgin. (all the same people under different names) and I've been with them for 15 years none stop. Like I said, I just thought it was because of the move.

You must have had problems with them at some point, given the numerous regional and national outages they have suffered over the years.

They are a terrble company, and their internet service may seem great on the surface, but scratch a little deeper and you enter the murky world of throttling, traffic shaping, non-net-neutrality, Phorm... the list goes on and on lol. Not to mention their implementation of both DAVIC and DOCSIS (and on the TW side of things, euroDOCSIS) has been piss-poor and years behind at best.

Re: Virgin email problem ? [Re: philmch] #478696
28th Feb 2011 9:45pm
28th Feb 2011 9:45pm

C
CrocodileDundee
Unregistered
CrocodileDundee
Unregistered
C


As a home user, I don't have that much to download so those problems have been avoided. My original 'never had a problem' was concerning email as per the post subject not the general internet service, which I also haven't a problem with beyong the occasional disruption and nothing is perfect. On the whole, I am very happy with the service I have had and value for money with Virgin et-al!

Re: Virgin email problem ? [Re: ] #478718
28th Feb 2011 10:11pm
28th Feb 2011 10:11pm
Joined: Nov 2008
Posts: 1,781
new ferry
yewgarth Offline
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yewgarth  Offline
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Joined: Nov 2008
Posts: 1,781
new ferry
Mine went off for about 5 mins at around 5.00pm, i shut down the comp, started it up again and now everything's fine again

Re: Virgin email problem ? [Re: MattLFC] #478851
1st Mar 2011 7:15am
1st Mar 2011 7:15am
Joined: Jun 2009
Posts: 37
Moreton
H
Hoofhearted Offline
Newbeee
Hoofhearted  Offline
Newbeee
H
Joined: Jun 2009
Posts: 37
Moreton
My Virgin Media has been fine, never ever had a problem with it. been with them since Nynex.

Re: Virgin email problem ? [Re: philmch] #478856
1st Mar 2011 7:54am
1st Mar 2011 7:54am
Joined: Apr 2009
Posts: 1,447
New Brighton
Tatey Offline
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Tatey  Offline
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Joined: Apr 2009
Posts: 1,447
New Brighton
My Virgin Media is OK as of 0754 on March 1st, but I did have to re-connect to my wireless router to get on line this morning.

Re: Virgin email problem ? [Re: philmch] #478885
1st Mar 2011 9:33am
1st Mar 2011 9:33am
Joined: May 2010
Posts: 2,492
at a computer
GrandMasterFlash Offline
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GrandMasterFlash  Offline
Forum Master
Joined: May 2010
Posts: 2,492
at a computer
I got the same Google Apps page saying it's been disabled, and my phone email keeps popping up with 'unable to sign in' frown

Re: Virgin email problem ? [Re: GrandMasterFlash] #478919
1st Mar 2011 11:54am
1st Mar 2011 11:54am

C
CrocodileDundee
Unregistered
CrocodileDundee
Unregistered
C


Originally Posted by GrandMasterFlash
I got the same Google Apps page saying it's been disabled, and my phone email keeps popping up with 'unable to sign in' frown


yours won't work because it runs off mine!

Re: Virgin email problem ? [Re: philmch] #479024
1st Mar 2011 3:36pm
1st Mar 2011 3:36pm
Joined: May 2010
Posts: 2,492
at a computer
GrandMasterFlash Offline
Forum Master
GrandMasterFlash  Offline
Forum Master
Joined: May 2010
Posts: 2,492
at a computer
Booooo! I googled it and it had happened to other people but last year, some of them were posting after waiting 8 weeks with no email :S

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