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#437636 - 16th Oct 2010 10:36pm Scottish Power gas card - debt
DavidB Offline
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Registered: 7th Dec 2003
Posts: 5634
Loc: Bebington, Wirral
The premises where I have lived since 2003 has had a Scottish Power gas meter, which is 'topped up' with a gas card.

Ever since I've used it, which is only in the winter, it has charged me debt. Every 10, it takes 7 debt. The person I live with says she can't remember actually having any debt as there has been a gas meter in since she moved in and you cannot actually incur any charges from using it. Especially not 70% of every amount - she just assumed it was a simple charge for using the machine. I don't, and really want to get the money back over the period of 7 years and remove this stupid debt thing which isn't owed! It might be from a previous tenant, as my partner has rang in the past and just been fobbed off with a 'it's your debt' kind've thing. I know Scottish Power are really shit on customer service, but need to get to the bottom of this now. 10 lasts two days maximum at the lowest gas temp.

Does anyone understand how they work?
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#437648 - 16th Oct 2010 11:13pm Re: Scottish Power gas card - debt [Re: DavidB]
chev_chelios Offline
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Registered: 30th Jul 2009
Posts: 5948
Loc: the village of wallasey
U should of registered it when u moved in. Maybe last tenant had a huge bill and they installed a prepay meter. Ring n say u just moved in and not got a card 4 meter and theres a debt,they should come and reset it?

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#437651 - 16th Oct 2010 11:21pm Re: Scottish Power gas card - debt [Re: chev_chelios]
RUDEBOX Offline

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Registered: 29th Aug 2008
Posts: 19265
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Citizens Advice Bureax!
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#437662 - 16th Oct 2010 11:44pm Re: Scottish Power gas card - debt [Re: RUDEBOX]
DavidB Offline
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Registered: 7th Dec 2003
Posts: 5634
Loc: Bebington, Wirral
I will do. I haven't really got time for CRB, esp when this is pretty much clear cut - no debt is owed, we've been paying for 7 years.
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#437663 - 16th Oct 2010 11:52pm Re: Scottish Power gas card - debt [Re: DavidB]
chev_chelios Offline
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Registered: 30th Jul 2009
Posts: 5948
Loc: the village of wallasey
Whys it been 7yrs to sort out?

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