my fiancee engagement ring (platinum) bent completely out of shape infact it looked like it had been ran over 7wks ago! lucky i had insurance when it was bought so they said they will put a new shank on it and set the forever diamond in a new shank it would take 4ish wks...ok 7wks later i go back today to pick it up to find the ring was stamped with the wrong carat in it therefore didnt match the certificate of authenticity and has got my wondering whether it is the same diamond or they have just give me a whole new ring
it has been sent away for them to basically rub out the mistake and restamp it! if its shit there is gonna be murder i swear!! its been nothing but trouble since we got it cos the 1st one i got has a blow in the platinum so that 1 got sent back, then the 2nd 1 didnt match the diamond didnt match the certificate (like this one doesnt!) and now this one totally bent out of shape for no reason she woke up and it was like that!!! ahhhhh!! think there is gonna be a letter of complaint going their way very soon..will see what happens tuesday when i collect her new one again!! its not like its a cheap ring lol! the only plus point is its gone up in price from £999 to £1450!!!!
Am i in my rights to ask for a full refund as the ring is 2 years old?