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#414643 - 11th Jun 2010 3:51pm 'limited service'
Emilyyxox Offline
Newbeee

Registered: 12th Jan 2010
Posts: 17
Loc: greasby
i have had my phone since christmas and last night it came up with 'limited service' and still hasnt changed when people try to ring it says wrong number? its on vodafone does anyone know why this could be?

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#414661 - 11th Jun 2010 6:06pm Re: 'limited service' [Re: Emilyyxox]
chev_chelios Offline
Wiki Guide

Registered: 30th Jul 2009
Posts: 5948
Loc: the village of wallasey
Take sim out then put it back and should be ok! Mine did the same last week.

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#414668 - 11th Jun 2010 6:50pm Re: 'limited service' [Re: chev_chelios]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
Emily, first of all, as Stephen says, take the sim out, give the contacts a quick rub to get any dirt or grease off them, then put it back in and try again.

Next, dial *#06# this will give you your IMEI number, which should match the sticker in the back, if it doesn't, or it has changed to all zero's then pm me and I'll tell you how to sort it out.

If they are both okay then the next question is how long is it since you last used used your phone/sim, if it is used VERY rarely, ie not for months at a time, then it is possible that Voda have cut it off thinking it is no longer in use.

Is it contract or PAYG, if contract make sure you last Direct Debit was made or Voda may have cut it off for a missed payment, even if the funds were in your account at the time.

Where did you get the phone, if you bought it new then (usually) there is no problem, but if second-hand then it is possible that the original owner has either not paid the contract or reported it lost/missing/stolen in order to get a new one, in which case it may have been blocked/barred.

It could be a broken aerial or power amplifier chip in the phone, but without seeing it I can't tell.

Lastly it could just be a software failure, some phones are more prone to this than others and a simple reflash (reloading new software) can often cure this. If you let me know which phone it is I can tell you how likely it is that this is the problem and if it can be fixed quite quickly.

Hope this helps

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#414815 - 13th Jun 2010 12:12am Re: 'limited service' [Re: TheDr]
Emilyyxox Offline
Newbeee

Registered: 12th Jan 2010
Posts: 17
Loc: greasby
okay thank u its a samsung tocco

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#414818 - 13th Jun 2010 2:36am Re: 'limited service' [Re: Emilyyxox]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
Have you done the other checks yet ?

The Tocco can have a signal problem, usually if you keep it in your jeans pocket at it's quite a thin phone and can bend, this cracks the board and can cause a signal problem.

To reflash/debrand the software on this takes about 15mins (and if it's not already been done it can be unlocked at the same time), this will change all the software on the phone however this does mean that if you have any pictures/ringtones on there they will be deleted.

If you want me to try that pm me for the shop details, if it works I'll charge you a reduced amount (5), as I try to do for Wiki members, if it doesn't work then there will be no charge.

If you need to know anything else just ask.

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#414884 - 13th Jun 2010 5:20pm Re: 'limited service' [Re: TheDr]
Nigel Offline

Wise One

Registered: 26th Mar 2010
Posts: 850
Loc: Wirral
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