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#405933 - 5th May 2010 7:35pm ntl / virgin remote control
phalinmegob Offline

Wise One

Registered: 26th Dec 2008
Posts: 818
Loc: tranmere
any one got one of these going spare,it is the blue stupid shaped one that keeps getting dropped on the floor and is now in pieces after being glued a few times.lol think it ntl:home not the virgin plus remote

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#405938 - 5th May 2010 8:26pm Re: ntl / virgin remote control [Re: phalinmegob]
Snodvan Offline

Forum Addict

Registered: 19th Mar 2008
Posts: 1279
Loc: Wallasey Village
Just ring 'em up and tell them it is broken eg buttons stick. I did that for mum and they sent a replacement return of post. No charge.

Snod
_________________________
5 Precepts of Buddhism seem appropriate. Refrain from taking life. Refrain from taking that which is not given. Refrain from misconduct. Refrain from lying. Refrain from intoxicants which lead to loss of mindfulness

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#405965 - 5th May 2010 10:42pm Re: ntl / virgin remote control [Re: Snodvan]
phalinmegob Offline

Wise One

Registered: 26th Dec 2008
Posts: 818
Loc: tranmere
i tried that a while back and they wanted to charge me 25 plus send the broken one back to them.

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#406070 - 6th May 2010 1:41pm Re: ntl / virgin remote control [Re: phalinmegob]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
Phone them and say you want to cancel as you've reported your "faulty" remote and after x years of being a loyal customer they want to charge you for it.

They have a department called retentions and they will basically do all they can to keep hold of you within a set of limits they have, replacing a "faulty" remote is well within that.

You have to have been a customer for at least 12m before you do this otherwise you are still contracted to them.

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#406687 - 10th May 2010 11:14am Re: ntl / virgin remote control [Re: TheDr]
daveybm Offline
Enthusiast

Registered: 2nd Mar 2009
Posts: 158
Loc: wallasey
If you're still looking for one there is loads on ebay new and used for 3 to 5 just search for "Virgin media remote control" but you should get one free from Virgin.

Dave

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#406888 - 11th May 2010 1:14pm Re: ntl / virgin remote control [Re: daveybm]
stumpyduck Online   not happy
Smartchild

Registered: 2nd May 2010
Posts: 525
Loc: town
i have one for you here , send me a pm with your details and ill drop one in for you . cheers
its the blue type

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