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#390478 - 22nd Feb 2010 8:13pm PLEASE.. I need help !
lynneb Offline
Newbeee

Registered: 15th Feb 2010
Posts: 15
Loc: West Kirby
Stupid..perhaps ?

I picked up an email from a friend (and MORE stupidily !) replied,and complained about her VERY POOR ENGLISH !

Now, I can't access/reply to any of my email addresses, without this little " tuck on "..advertising electrical goods !

How do I get rid of it ?

(I am aware that if I send an email,it will RIP through their address book as well as mine, AGAIN !)

I am with hotmail.
Do I, write all my previous contacts in longhand, (GROAN )and then delete everyone?
Then,set up a new account and new ID ? (BIGGER,and MASSIVE GROAN !)

Lovely, Techies" on the Wirral, like the Lone Ranger & Tonto ?, will come to my rescue ?

My regards to you all. xx

PS..I am THICK..ish !

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#390699 - 23rd Feb 2010 4:07pm Re: PLEASE.. I need help ! [Re: lynneb]
BandyCoot Offline

Forum Veteran

Registered: 7th Dec 2008
Posts: 5360
Loc: Birkenhead
Might not have been your mates email but looks like you've picked up a trojan. Someone on here will help eventually, be patient. Unfortunately I'm not all that clued up on this subject either. Good luck.

If you can down load a programme called Adaware (its free) and let it do a clean it might sort the prob out for you, I use it and it is excellent.


Edited by BandyCoot (23rd Feb 2010 4:09pm)
Edit Reason: missed of Adaware bit
_________________________
Birkenhead........ God's own Room 101.

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#390704 - 23rd Feb 2010 4:23pm Re: PLEASE.. I need help ! [Re: BandyCoot]
little_pob Offline
Smartchild

Registered: 30th May 2008
Posts: 444
Loc: Upton
First off go to http://housecall.trendmicro.com/uk/ and do an online scan to see if you have picked up any nasties.

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#390705 - 23rd Feb 2010 4:31pm Re: PLEASE.. I need help ! [Re: little_pob]
paranoidballoon Offline
Smartchild

Registered: 23rd Feb 2008
Posts: 466
Loc: prenton
Download Spybot It is free and spot on. The on line scans tell you the world is about to end and they will sort it out for a price.

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#390816 - 23rd Feb 2010 9:39pm Re: PLEASE.. I need help ! [Re: little_pob]
lynneb Offline
Newbeee

Registered: 15th Feb 2010
Posts: 15
Loc: West Kirby
Many thanks for your reply. I tried it..
It said, it did not support Windows 32.
Who him ..a window cleaner in a block of flats ?

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#390883 - 24th Feb 2010 12:47am Re: PLEASE.. I need help ! [Re: lynneb]
bobi1 Offline
Smartchild

Registered: 5th Dec 2009
Posts: 572
Loc: wirral
Nothing ever works-you're up sh*t creek without a paddle. You might need to get all your stuff re-installed-Yeah I'm no expert and it shows but at least I won't make out I know stuff when I don't.

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#390885 - 24th Feb 2010 1:59am Re: PLEASE.. I need help ! [Re: lynneb]
BossFan Offline
Enthusiast

Registered: 5th Mar 2009
Posts: 105
Loc: In my own world,but that's oka...
Try this. Works a treat, download, instal, update and scan

http://www.malwarebytes.org/mbam.php
_________________________
The only Boss I listen to is BRUCE SPRINGSTEEN

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#390953 - 24th Feb 2010 1:13pm Re: PLEASE.. I need help ! [Re: BossFan]
MerseyMan Offline

Smartchild

Registered: 17th Jan 2008
Posts: 526
Loc: Wallasey
I was about to write bossfan wrote. Malwarebytes is your program.

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#390958 - 24th Feb 2010 1:44pm Re: PLEASE.. I need help ! [Re: BossFan]
lynneb Offline
Newbeee

Registered: 15th Feb 2010
Posts: 15
Loc: West Kirby
Thanks for that..I already have that on my comp..it keeps saying (even on full scans) no bugs !!!

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#390973 - 24th Feb 2010 3:35pm Re: PLEASE.. I need help ! [Re: lynneb]
PaulWirral
Unregistered


I would often just advice...in IE click on Tools, Internet Options and in the dialog box click on 'clear browsing History on exit'. If that doesn't work....

The bad News: Sadly, you need a new e-mail address. It is far simply and will save you the time and bother in the long run. Inform your friends that you have a new account and close down the one that is hacked.

The good News: Your computer is not harmed. It's just the e-mail account.

...and be careful in future!

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