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#381127 17th Jan 2010 11:33am
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easto Offline OP
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Sky plus box wanted as mine has just stopped working let me know what you have got and I will get back to you.

Thanks

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#381230 17th Jan 2010 8:56pm
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If you are still on a Sky subcription, you can get one for free.

smile

MattLFC #381242 17th Jan 2010 9:07pm
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easto Offline OP
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Re MattLFC how do you get a free one? I have two sky plus boxs on a multiroom subscription and one has stopped working the red light stays on I have tried all the online guides resetting box ect. and none will work

easto #381245 17th Jan 2010 9:16pm
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there was one offered on freecycle before the HD was knackered but it worked otherwise

easto #381246 17th Jan 2010 9:17pm
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Tell them you are intending to cancel your service with them; they will ask why, and you simply state that the box isnt working.

9 times out of 10, they will try to resolve the problem for you, especially if you are on multiroom, because you are generating them a decent amount of revenue.

There is the slight chance they may just go ahead and cancel, but it is very rare this happens, and of course you can change your mind at any time - nothing ventured, nothing gained.

At the end of the day, it will cost them a nominal fee to send an engineer with a replacement refurbished box for you, and it will potentially generate a LOT of revenue in the future, revenue that they dont want to lose in such a mature market and with so many alternatives available. They have thousands of boxes spare anyway thanks to the take-up of HD.

It's amazing how much power you can yield over Sky and the like when it comes to churn rates.

MattLFC #381247 17th Jan 2010 9:27pm
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Smartchild
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Tom could repair the box for you hes had a few in the also get some in the shop from time to time
The Shop is called
Abbot
Phil & Tom
645 0616
television repair shop on Bebbington Road
give them a ring
(cheap too)
katrina

purfek #382503 23rd Jan 2010 8:38am
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easto Offline OP
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Sorted now thanks to neo2001

#382703 24th Jan 2010 1:57pm
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easto Offline OP
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Yes you do have to pay a extra £10 a month for HD they will also charge you £49 for the HD box and £30 (normally £60)for standard set up when you take Sky Multiroom (another £10 a month)and move your existing box to another room.

easto #386324 6th Feb 2010 1:23am
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My PSU has failed today, its a Thomson DSI8210CSR 160GB sky plus box, anyone got a spare one i can nick the psu out of?

thanks


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Waddi #387437 11th Feb 2010 9:34am
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OK, phoned sky, told them I wanted to cancel because I wasn't willing to pay for a repair or new box when Virgin would give me a free box, the aksed if I would be happy to stay with sky if they could arrange a repair free of charge, I said ofcourse, so they sent out an engineer who just swapped the box for a new one free of charge.

and Yes I am out of my 12month contract/warranty but still supscribed to TV with all entertainment packs & Disney Cinemagic but no sports, movies or other premium channels, Broadband unlimited, Phone line rental and unlimited SKY talk. No multiroom.


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Waddi #387493 11th Feb 2010 10:44am
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The beauty of churn rates my good man smile


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