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#387478 - 11th Feb 2010 10:34am ethel austin
karenjon Offline
Old Hand

Registered: 11th Aug 2009
Posts: 322
Loc: prenton
bought jacket from ethels last wed took back yesterday said i could not have refund as they are in adminstration .so ended up swopping for cushions which i don't really need .are they allowed to do this . they where still selling so why can't they not refund ?

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#387488 - 11th Feb 2010 10:40am Re: ethel austin [Re: karenjon]
bert1 Offline

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Registered: 27th Nov 2008
Posts: 7921
Loc: tranmere
I don't think your going to look right wearing cushions.
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#387554 - 11th Feb 2010 11:22am Re: ethel austin [Re: bert1]
bobi1 Offline
Smartchild

Registered: 5th Dec 2009
Posts: 572
Loc: wirral
Shops don't have to give refunds if the item isn't faulty, if they do it is a gesture of goodwill. Sounds like if they weren't in administration you would've got a refund, you were unlucky I guess, but at least you have cushions instead lol. On the other hand, if it was faulty then you are entitled to a full refund or replacement.

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#387560 - 11th Feb 2010 11:26am Re: ethel austin [Re: bobi1]
RUDEBOX Offline

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Registered: 29th Aug 2008
Posts: 19145
Loc: Here.
Poor ethel austin. First woollies and now ethel frown
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#387561 - 11th Feb 2010 11:26am Re: ethel austin [Re: bobi1]
Stegga Offline

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Registered: 28th Feb 2009
Posts: 261
Loc: woodchurch
Am pretty sure that when a company is in recievership any money that comes in is the recievers and therfore is not Ethel Austins money to give back. I'm pretty sure thats how it goes.

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#387612 - 11th Feb 2010 12:47pm Re: ethel austin [Re: Stegga]
karenjon Offline
Old Hand

Registered: 11th Aug 2009
Posts: 322
Loc: prenton
ah well if you see anyone about wearing red cushions you know it's me ha ha

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#387613 - 11th Feb 2010 12:50pm Re: ethel austin [Re: karenjon]
Victor_Meldrew Offline
Old Hand

Registered: 1st Nov 2009
Posts: 373
Loc: Birkenhead
Does Ethel Austin still live in Beryl Road? I know she used to at some point.

Is this you?


Edited by WonderBoy (11th Feb 2010 12:52pm)
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#387620 - 11th Feb 2010 1:15pm Re: ethel austin [Re: Victor_Meldrew]
kimpri Offline

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Registered: 29th Oct 2008
Posts: 3553
Loc: birkenhead
laugh
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#387621 - 11th Feb 2010 1:19pm Re: ethel austin [Re: kimpri]
AX_125 Offline

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Registered: 10th Nov 2003
Posts: 3793
Loc: Home
I thought ethel austins went under years ago.
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#387626 - 11th Feb 2010 1:33pm Re: ethel austin [Re: AX_125]
PaulWirral
Unregistered


I am not sure if all the stores are closing. I think about two-thirds are. I suppose the only one which won't be affcted is the one in the Liverpool City Centre. Birkenhead and Wallasey will be earmarked for closure. I seem to recall Ethel Austins going into administration a couple of years ago but was saved. Have to wait and see if it can be fully saved.

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#387639 - 11th Feb 2010 2:46pm Re: ethel austin [Re: ]
karenjon Offline
Old Hand

Registered: 11th Aug 2009
Posts: 322
Loc: prenton
primark took customers from ethel austins as it's got more selection and style .thats what the manager told me . think she right

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#387665 - 11th Feb 2010 5:59pm Re: ethel austin [Re: AX_125]
RUDEBOX Offline

Wiki Master

Registered: 29th Aug 2008
Posts: 19145
Loc: Here.
Originally Posted By: AX_125
I thought ethel austins went under years ago.
my 1st job was in the manor house upton-as a waitress-1989 and i was told e.a used to be a rezzy+ died just before i started??
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#387675 - 11th Feb 2010 6:33pm Re: ethel austin [Re: AX_125]
Softy_Southerner Offline

Forum Guardian

Registered: 2nd May 2008
Posts: 4092
Loc: Back in Devon
Originally Posted By: AX_125
I thought ethel austins went under years ago.


They called in the administrators a couple of years ago and managed to struggle on til now.

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#388436 - 15th Feb 2010 2:28am Re: ethel austin [Re: Softy_Southerner]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
You can opt for a refund so if they told you that you can't, they are incorrect, but as per the administrators instructions, you will become a non-priority creditor of the company, and will be well down the line in getting a payout if and when they are finally wound-up. So they cannot give you a cash refund regardless. The administrators are there to gather up as much capital as possible to pay creditors, not to lose money.

The reason they are still selling goods for cash is because the goods they have on the shelves and in the warehouses etc, are assets, and the administrators will attempt to sell-off all assets in a bid to pay the companies creditors.

Unusually, the administrators are also accepting vouchers for payment, upto 50% of the total value of the purchase iirc, normally they don't accept anything but cash and voucher holders simply become non-priority creditors, so it suggests there may well be a small hope that a buyer for the company will be found.

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#388679 - 16th Feb 2010 1:45am Re: ethel austin [Re: MattLFC]
karlos87 Offline


Registered: 16th Feb 2010
Posts: 1
Loc: Woodchurch
Hi, I work in an Ethel Austins, and yes, we are actually not allowed to give refunds at this time. As we've gone into administration anything that goes on has to be confirmed by the administrators, who have said that we are not allowed to give cash or credit refunds at this time.

Typical, it's us, the shop staff, however that have to tell the customers that we cannot give them they're money back and it's causing a lot of problems to be honest.

If you do want your money back however then you can get contact details for the administrators in any Ethel Austins shop, but at this time I think they will probably be a little more strict on the rules.

As for shop closures, the shops in Upton, Prenton, Liscard and Neston are all confirmed to be closing. Not too sure on the Liverpool Central shop, but I think the smaller one is closing as well. The company still has no buyer as of yet though so they might still all close.

Hope this clears things up! Don't hate the staff, we're just the over-worked under-payed skivvies carrying out some poorly judged orders frown

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