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#381127 - 17th Jan 2010 11:33am Sky Plus box wanted
easto Online   content
Member

Registered: 29th Aug 2009
Posts: 97
Loc: United Kingdom
Sky plus box wanted as mine has just stopped working let me know what you have got and I will get back to you.

Thanks

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#381230 - 17th Jan 2010 8:56pm Re: Sky Plus box wanted [Re: ]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
If you are still on a Sky subcription, you can get one for free.

smile

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#381242 - 17th Jan 2010 9:07pm Re: Sky Plus box wanted [Re: MattLFC]
easto Online   content
Member

Registered: 29th Aug 2009
Posts: 97
Loc: United Kingdom
Re MattLFC how do you get a free one? I have two sky plus boxs on a multiroom subscription and one has stopped working the red light stays on I have tried all the online guides resetting box ect. and none will work

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#381245 - 17th Jan 2010 9:16pm Re: Sky Plus box wanted [Re: easto]
chris_gilly Offline

Forum Addict

Registered: 15th Feb 2009
Posts: 1950
Loc: tranmere
there was one offered on freecycle before the HD was knackered but it worked otherwise

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#381246 - 17th Jan 2010 9:17pm Re: Sky Plus box wanted [Re: easto]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Tell them you are intending to cancel your service with them; they will ask why, and you simply state that the box isnt working.

9 times out of 10, they will try to resolve the problem for you, especially if you are on multiroom, because you are generating them a decent amount of revenue.

There is the slight chance they may just go ahead and cancel, but it is very rare this happens, and of course you can change your mind at any time - nothing ventured, nothing gained.

At the end of the day, it will cost them a nominal fee to send an engineer with a replacement refurbished box for you, and it will potentially generate a LOT of revenue in the future, revenue that they dont want to lose in such a mature market and with so many alternatives available. They have thousands of boxes spare anyway thanks to the take-up of HD.

It's amazing how much power you can yield over Sky and the like when it comes to churn rates.

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#381247 - 17th Jan 2010 9:27pm Re: Sky Plus box wanted [Re: MattLFC]
purfek Offline
Smartchild

Registered: 23rd Apr 2009
Posts: 431
Loc: oxton
Tom could repair the box for you hes had a few in the also get some in the shop from time to time
The Shop is called
Abbot
Phil & Tom
645 0616
television repair shop on Bebbington Road
give them a ring
(cheap too)
katrina

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#382503 - 23rd Jan 2010 8:38am Re: Sky Plus box wanted [Re: purfek]
easto Online   content
Member

Registered: 29th Aug 2009
Posts: 97
Loc: United Kingdom
Sorted now thanks to neo2001

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#382703 - 24th Jan 2010 1:57pm Re: Sky Plus box wanted [Re: ]
easto Online   content
Member

Registered: 29th Aug 2009
Posts: 97
Loc: United Kingdom
Yes you do have to pay a extra 10 a month for HD they will also charge you 49 for the HD box and 30 (normally 60)for standard set up when you take Sky Multiroom (another 10 a month)and move your existing box to another room.

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#386324 - 6th Feb 2010 1:23am Re: Sky Plus box wanted [Re: easto]
Waddi Offline

Forum Guardian

Registered: 11th Jul 2004
Posts: 4006
Loc: New Ferry
My PSU has failed today, its a Thomson DSI8210CSR 160GB sky plus box, anyone got a spare one i can nick the psu out of?

thanks
_________________________

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#387437 - 11th Feb 2010 9:34am Re: Sky Plus box wanted [Re: Waddi]
Waddi Offline

Forum Guardian

Registered: 11th Jul 2004
Posts: 4006
Loc: New Ferry
OK, phoned sky, told them I wanted to cancel because I wasn't willing to pay for a repair or new box when Virgin would give me a free box, the aksed if I would be happy to stay with sky if they could arrange a repair free of charge, I said ofcourse, so they sent out an engineer who just swapped the box for a new one free of charge.

and Yes I am out of my 12month contract/warranty but still supscribed to TV with all entertainment packs & Disney Cinemagic but no sports, movies or other premium channels, Broadband unlimited, Phone line rental and unlimited SKY talk. No multiroom.
_________________________

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#387493 - 11th Feb 2010 10:44am Re: Sky Plus box wanted [Re: Waddi]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
The beauty of churn rates my good man smile

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