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#369867 - 1st Dec 2009 9:24pm Is There Any Camera Repair Shops In Birkenhead
Victor_Meldrew Offline
Old Hand

Registered: 1st Nov 2009
Posts: 373
Loc: Birkenhead
My fiancee dropped her Canon SX100IS and not when she turns it on it says "Lens error, restart camera"

Do you know who could repair this please?
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#369872 - 1st Dec 2009 9:44pm Re: Is There Any Camera Repair Shops In Birkenhead [Re: Victor_Meldrew]
jimbob Online   content

Forum Addict

Registered: 26th Nov 2008
Posts: 1546
Loc: Birkenhead
Fairs on the corner of Dacre Hill/Bebington Road/Old chester Road
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#369880 - 1st Dec 2009 10:38pm Re: Is There Any Camera Repair Shops In Birkenhead [Re: jimbob]
chris_gilly Offline

Forum Addict

Registered: 15th Feb 2009
Posts: 1950
Loc: tranmere
withthat

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#369897 - 1st Dec 2009 11:37pm Re: Is There Any Camera Repair Shops In Birkenhead [Re: chris_gilly]
Garygadge Offline
Smartchild

Registered: 23rd Oct 2007
Posts: 493
Loc: Wirral
Try one or all of these first, may save you some money.

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).


Edited by Garygadge (1st Dec 2009 11:38pm)

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#369911 - 2nd Dec 2009 12:44am Re: Is There Any Camera Repair Shops In Birkenhead [Re: jimbob]
Colgo Offline

Old Hand

Registered: 8th Dec 2007
Posts: 338
Loc: wirral
Originally Posted By: jimbob
Fairs on the corner of Dacre Hill/Bebington Road/Old chester Road


Fairs dont deal with Canon anymore frown

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#391738 - 27th Feb 2010 12:49pm Re: Is There Any Camera Repair Shops In Birkenhead [Re: Colgo]
Victor_Meldrew Offline
Old Hand

Registered: 1st Nov 2009
Posts: 373
Loc: Birkenhead
Just to keep you updated, we contacted Fairs and got this reply,

Regret that once modern equipment has received impact damage it is usually beyond repair at ANY price
We would suggest you consider replacement .
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