WikiWirral its great, register, enjoy and welcome.
Forum Statistics
Posts1,032,182
Topics76,128
Members14,143
Forums65
Posts in last 24hrs3
Most Online14,906
Nov 23rd, 2019
Who's Online Now
18 registered members (3 invisible), 836 guests, and188 spiders.
Key: Admin, Global Mod, Mod
Popular Topics(Views 7days)
New General Forums
New Wirral History
13th Cheshire Regiment in WW1
by NickWirral. 12th May 2022 11:25pm
1870s Birkenhead Grange Road
by geofflawrence. 23rd Apr 2022 12:37am
Salisbury Road, New Brighton
by moretonkiwi. 22nd Apr 2022 4:48am
Leasowe Road, Wallasey
by moretonkiwi. 18th Apr 2022 2:43am
Wheatsheaf Hotel 39 Corporation Road
by Lovelfc88. 23rd Dec 2021 5:57pm
Forum Tips
Photo Gallery Forums
Cruise liner Anthem of the Seas
Tram by the Penny Bridge
Topic Replies
Ignoring the law
by diggingdeeper. 17th May 2022 1:57pm
Free kids bmx
by madrob. 17th May 2022 9:50am
13th Cheshire Regiment in WW1
by bert1. 16th May 2022 8:24am
Docks Housing Development Gone Bust
by diggingdeeper. 15th May 2022 11:54pm
Sheldrakes to become private home
by diggingdeeper. 15th May 2022 10:04am
Wheatsheaf Hotel 39 Corporation Road
by bert1. 14th May 2022 8:02pm
Apple iPod
by madrob. 14th May 2022 6:57pm
Tuning MG Midget 79
by Agbarr. 13th May 2022 8:52pm
Ignition Switch Faulty Barrel Worn Key
by Kitec. 11th May 2022 1:06pm
May
M T W T F S S
1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31
Recent Posts : What's On ?
Previous Topic
Next Topic
Print Topic
Rate Topic
Page 1 of 2 1 2
eBay Complaints #1080511
6th Nov 2020 11:33am
6th Nov 2020 11:33am
Joined: Jun 2011
Posts: 17,739
Wirral
G
granny Offline OP
Wiki Master
granny  Offline OP
Wiki Master
G
Joined: Jun 2011
Posts: 17,739
Wirral

How does one complain to eBay. I have sent numerous messages relating a seller, but all that happens is that the message is sent on to the seller, and the seller returns with the same answer.

Just to have as stocking fillers for the children, I ordered :

6 x pairs (pairs on description of item ) of slipper socks . Said to be sent from London.

They arrived from China, without any statement or purchase included and no return of address.

I received 6 x slippers .. that's 6 only, not pairs. All different colours.

Now the little cross eyed shits won't refund me . Pretending they don;t understand.

I have yet again sent another message via eBay, but don;t seem to be able to get any further than the messages being sent on to seller. Same old merry-go-around.

£22.21 for 6 odd slippers instead of 6 pairs. !! Maybe the Chinese think we all have one foot .

How do I raise a complaint with eBay ?

Last edited by granny; 6th Nov 2020 11:35am.

Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
Google Ads
Re: eBay Complaints [Re: granny] #1080512
6th Nov 2020 11:38am
6th Nov 2020 11:38am
Joined: Oct 2011
Posts: 1,957
Wallasey
S
Salmon Offline
Forum Addict
Salmon  Offline
Forum Addict
S
Joined: Oct 2011
Posts: 1,957
Wallasey
Have you raised this on the Resolution Centre? They have sorted such problems for me in the past.
Rather a racist description Granny!

Re: eBay Complaints [Re: granny] #1080513
6th Nov 2020 11:53am
6th Nov 2020 11:53am
Joined: Jul 2008
Posts: 14,117
Birkenhead
diggingdeeper Offline

Wiki Master
diggingdeeper  Offline

Wiki Master
Joined: Jul 2008
Posts: 14,117
Birkenhead
Go to your purchase History, select the item, select contact seller, select "I received item that wasn't as described", choose refund, send the message then after a few days if it isn't resolved ebay step in.

They will probably just refund and not ask for the items back, if they do want the items back they have to pay postage, if they were delivered "fast and free" then you can print off a label that ebay provide.


We don't do charity in Germany, We pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn
Re: eBay Complaints [Re: granny] #1080515
6th Nov 2020 2:09pm
6th Nov 2020 2:09pm
Joined: Jan 2014
Posts: 587
wirral
L
lincle Offline
Smartchild
lincle  Offline
Smartchild
L
Joined: Jan 2014
Posts: 587
wirral
How did you pay Granny ? If Paypal, they will help,if not Salmons suggestion is one that Ive found helpful. Lots of Chinese stuff for Sale but “delivered from” is usually a U.K address. I now go as far down the advert as I can as thats usually where the suppliers name & address can be found. More often these wont take the item back but offer the goods to keep & an amount of refund usually about the same cost of you paying return postage.Im more careful now & avoid these sellers

Re: eBay Complaints [Re: granny] #1080528
6th Nov 2020 6:34pm
6th Nov 2020 6:34pm
Joined: Aug 2005
Posts: 16,330
Skid Row
_Ste_ Offline

Wiki Master
_Ste_  Offline

Wiki Master
Joined: Aug 2005
Posts: 16,330
Skid Row
Do what DD said, don't worry you will get your money back as long as you paid with paypal.


[Linked Image][Linked Image]

Putin khuilo
Re: eBay Complaints [Re: lincle] #1080533
6th Nov 2020 9:32pm
6th Nov 2020 9:32pm
Joined: Jul 2008
Posts: 14,117
Birkenhead
diggingdeeper Offline

Wiki Master
diggingdeeper  Offline

Wiki Master
Joined: Jul 2008
Posts: 14,117
Birkenhead
Or paid through Ebay checkout by Credit Card, Debit Card, Apple Pay or Google Pay. It doesn't have to be through a Paypal, account.


We don't do charity in Germany, We pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn
Re: eBay Complaints [Re: granny] #1080534
6th Nov 2020 10:40pm
6th Nov 2020 10:40pm
Joined: Jun 2011
Posts: 17,739
Wirral
G
granny Offline OP
Wiki Master
granny  Offline OP
Wiki Master
G
Joined: Jun 2011
Posts: 17,739
Wirral

Thanks everyone.

I paid with Paypal, and the sellers said they did not want the items returned, but didn't offer to send the missing slippers either. They seem to understand most of what I say, i.e. apart from being able to count or until the word 'refund' is mentioned. It's like trying to teach a frog scouse (racist against whom , frog or Scouser ?)

I thought I'd raised it to the Resolution Centre, but I must have made a mistake .

I will try again. Thanks.

@ Salmon... not racist description , as that would be assuming all Chinese have a squint. It's called 'Freedom of Expression' according to others. However, even my remark doesn't compare to China’s brutal treatment of Uighur Muslims in Xinjiang, so I'm not too bothered.


Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
Re: eBay Complaints [Re: granny] #1080549
7th Nov 2020 11:14am
7th Nov 2020 11:14am
Joined: Jun 2011
Posts: 17,739
Wirral
G
granny Offline OP
Wiki Master
granny  Offline OP
Wiki Master
G
Joined: Jun 2011
Posts: 17,739
Wirral


Driving me mad now.

Once again go toResolution centre, I record all the information and photo, send it and every time it comes back ,, If the seller has not conteacted you or resolved the situation by such and scuch come back to us. So I go back to them and they tell me they have sent the meassage to the seller and etc.etc,

I just can't get any further than Resolution centre sending them a message .

Did exactly what you said DD.. and the same think happens. The seller comes back with proof of delivery. (which yep, 6 were delivered, not 12 slippers)


Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
Re: eBay Complaints [Re: granny] #1080551
7th Nov 2020 11:28am
7th Nov 2020 11:28am
Joined: Oct 2013
Posts: 1,612
birkenhead
M
mikeeb Offline

Forum Addict
mikeeb  Offline

Forum Addict
M
Joined: Oct 2013
Posts: 1,612
birkenhead
Try going direct to PayPal.
https://www.paypal.com/bb/smarthelp/article/faq1344

Your problem is one of the reasons I only buy small priced items off ebay.

Re: eBay Complaints [Re: granny] #1080553
7th Nov 2020 2:00pm
7th Nov 2020 2:00pm
Joined: Jul 2008
Posts: 14,117
Birkenhead
diggingdeeper Offline

Wiki Master
diggingdeeper  Offline

Wiki Master
Joined: Jul 2008
Posts: 14,117
Birkenhead
It will happen eventually, I think it was after nine days ebay step in but there was an email recently saying they reduced some timesclaes.


We don't do charity in Germany, We pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn
Re: eBay Complaints [Re: granny] #1080569
8th Nov 2020 7:22pm
8th Nov 2020 7:22pm
Joined: Jul 2011
Posts: 1,390
Wirral
Moonstar Offline

Forum Addict
Moonstar  Offline

Forum Addict
Joined: Jul 2011
Posts: 1,390
Wirral
Much of EBay stuff comes from China now.

If you had put a request on Facebook for someone to knit them for you there might have been a better outcome. :-)

Re: eBay Complaints [Re: granny] #1080581
9th Nov 2020 10:35am
9th Nov 2020 10:35am
Joined: Dec 2010
Posts: 2,247
Formby
Gibbo Offline
Forum Master
Gibbo  Offline
Forum Master
Joined: Dec 2010
Posts: 2,247
Formby
Make sure you leave negative feedback. I hate sellers who claim they're in the UK and then the stuff comes from China.

Re: eBay Complaints [Re: granny] #1080583
9th Nov 2020 11:14am
9th Nov 2020 11:14am
Joined: Jun 2011
Posts: 17,739
Wirral
G
granny Offline OP
Wiki Master
granny  Offline OP
Wiki Master
G
Joined: Jun 2011
Posts: 17,739
Wirral

I will.. Gibbo. I am just about at screaming pitch now. I chose a UK seller as opposed to Chinese for that very reason.

They clearly don't want to understand . I feel like giving up, but have been expecting eBay to step in and I continue to get nowhere.


Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
Re: eBay Complaints [Re: Gibbo] #1080585
9th Nov 2020 12:57pm
9th Nov 2020 12:57pm
Joined: Jul 2008
Posts: 14,117
Birkenhead
diggingdeeper Offline

Wiki Master
diggingdeeper  Offline

Wiki Master
Joined: Jul 2008
Posts: 14,117
Birkenhead
Originally Posted by Gibbo
Make sure you leave negative feedback. I hate sellers who claim they're in the UK and then the stuff comes from China.


Totally agree, Ebay could easily filter these adverts, when it says UK stock with 21+ days delivery time its obvious what is going on and that its a lie - especially when the seller has an ID without any Latin letters in it, they aren't even trying to disguise the lie.

There are a number of companies that put the Union Jack on their advert which I normally find to be more reliable but I'm sure its only a matter of time until the liars start to copy that.


We don't do charity in Germany, We pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn
Re: eBay Complaints [Re: granny] #1080600
11th Nov 2020 12:38pm
11th Nov 2020 12:38pm
Joined: Jun 2011
Posts: 17,739
Wirral
G
granny Offline OP
Wiki Master
granny  Offline OP
Wiki Master
G
Joined: Jun 2011
Posts: 17,739
Wirral


Eventually, they have offered me half the money back, but I am convinced this will be half of the cost of 1 slipper..... watch this space. !

Anyway, I have given a whole load of bad feedback... mainly because I could, due to ordering 6 pairs in 4 different colours, I had 4 options to give feedback comments. So they got it !!


Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
Page 1 of 2 1 2

Moderated by  Mod 

Random Wirral Images

Click to View Topic.
Newest Topics
Docks Housing Development Gone Bust
by diggingdeeper. 13th May 2022 8:03pm
13th Cheshire Regiment in WW1
by NickWirral. 12th May 2022 11:25pm
Tuning MG Midget 79
by Agbarr. 10th May 2022 5:36pm
T.v aerial
by lincle. 10th May 2022 11:37am
Anyone know someone who can replace a gate post
by muzzy2. 6th May 2022 11:38am
For Sale & Free
Free kids bmx
by madrob. 11th May 2022 7:17pm
Apple iPod
by madrob. 5th May 2022 7:36pm
Super king
by lincle. 4th May 2022 8:25pm
ps3 consoles
by tommybarry. 28th Apr 2022 7:47pm
Epson projector
by Gibbo. 19th Apr 2022 12:53pm
Member Spotlight
sunnyside
sunnyside
wirral
Posts: 45,164
Joined: April 2010
Show All Member Profiles 
Newest Members
Staceyjones20, Molilli, Colacky, Kiejm, Agbarr
14143 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
T.v aerial
by lincle. 10th May 2022 11:37am
Anyone know someone who can replace a gate post
by muzzy2. 6th May 2022 11:38am
4 pallets to be given away
by muzzy2. 6th May 2022 11:32am
Search for short-term furnished rental property
by CarterUSM. 27th Apr 2022 11:15am
News : New Topics
Docks Housing Development Gone Bust
by diggingdeeper. 13th May 2022 8:03pm
Asylum and Rwanda
by diggingdeeper. 16th Apr 2022 11:58am
Sheldrakes to become private home
by Gibbo. 18th Jan 2022 1:51pm
Ignoring the law
by Excoriator. 4th Jul 2018 9:55am
New Enthusiast Forums
Tuning MG Midget 79
by Agbarr. 10th May 2022 5:36pm
Ramp Hire?
by riggsy. 2nd May 2022 8:54am
Ignition Switch Faulty Barrel Worn Key
by fish5133. 14th Aug 2020 9:58pm
Who believes in reincarnation?
by RUDEBOX. 25th Mar 2015 3:46pm
Popular Topics(Views 24hrs)
Wirral Sunrise Sunset
Sunrise Tue 5:07am
Sunset Tue 9:09pm
Local Time Tue 2:12pm
Powered by UBB.threads™ PHP Forum Software 7.6.1.1