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eBay Complaints #1080511
6th Nov 2020 11:33am
6th Nov 2020 11:33am
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granny Offline OP
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granny  Offline OP
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How does one complain to eBay. I have sent numerous messages relating a seller, but all that happens is that the message is sent on to the seller, and the seller returns with the same answer.

Just to have as stocking fillers for the children, I ordered :

6 x pairs (pairs on description of item ) of slipper socks . Said to be sent from London.

They arrived from China, without any statement or purchase included and no return of address.

I received 6 x slippers .. that's 6 only, not pairs. All different colours.

Now the little cross eyed shits won't refund me . Pretending they don;t understand.

I have yet again sent another message via eBay, but don;t seem to be able to get any further than the messages being sent on to seller. Same old merry-go-around.

£22.21 for 6 odd slippers instead of 6 pairs. !! Maybe the Chinese think we all have one foot .

How do I raise a complaint with eBay ?

Last edited by granny; 6th Nov 2020 11:35am.

Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
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Re: eBay Complaints [Re: granny] #1080512
6th Nov 2020 11:38am
6th Nov 2020 11:38am
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Wallasey
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Salmon Online content

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Salmon  Online Content

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Have you raised this on the Resolution Centre? They have sorted such problems for me in the past.
Rather a racist description Granny!

Re: eBay Complaints [Re: granny] #1080513
6th Nov 2020 11:53am
6th Nov 2020 11:53am
Joined: Jul 2008
Posts: 13,960
Birkenhead
diggingdeeper Offline

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diggingdeeper  Offline

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Go to your purchase History, select the item, select contact seller, select "I received item that wasn't as described", choose refund, send the message then after a few days if it isn't resolved ebay step in.

They will probably just refund and not ask for the items back, if they do want the items back they have to pay postage, if they were delivered "fast and free" then you can print off a label that ebay provide.


We don't do charity in Germany, We pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn
Re: eBay Complaints [Re: granny] #1080515
6th Nov 2020 2:09pm
6th Nov 2020 2:09pm
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lincle Offline
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How did you pay Granny ? If Paypal, they will help,if not Salmons suggestion is one that Ive found helpful. Lots of Chinese stuff for Sale but “delivered from” is usually a U.K address. I now go as far down the advert as I can as thats usually where the suppliers name & address can be found. More often these wont take the item back but offer the goods to keep & an amount of refund usually about the same cost of you paying return postage.Im more careful now & avoid these sellers

Re: eBay Complaints [Re: granny] #1080528
6th Nov 2020 6:34pm
6th Nov 2020 6:34pm
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Skid Row
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Do what DD said, don't worry you will get your money back as long as you paid with paypal.


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I KNOW YE WATCHING YE RAT!
Re: eBay Complaints [Re: lincle] #1080533
6th Nov 2020 9:32pm
6th Nov 2020 9:32pm
Joined: Jul 2008
Posts: 13,960
Birkenhead
diggingdeeper Offline

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Or paid through Ebay checkout by Credit Card, Debit Card, Apple Pay or Google Pay. It doesn't have to be through a Paypal, account.


We don't do charity in Germany, We pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn
Re: eBay Complaints [Re: granny] #1080534
6th Nov 2020 10:40pm
6th Nov 2020 10:40pm
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granny Offline OP
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granny  Offline OP
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Thanks everyone.

I paid with Paypal, and the sellers said they did not want the items returned, but didn't offer to send the missing slippers either. They seem to understand most of what I say, i.e. apart from being able to count or until the word 'refund' is mentioned. It's like trying to teach a frog scouse (racist against whom , frog or Scouser ?)

I thought I'd raised it to the Resolution Centre, but I must have made a mistake .

I will try again. Thanks.

@ Salmon... not racist description , as that would be assuming all Chinese have a squint. It's called 'Freedom of Expression' according to others. However, even my remark doesn't compare to China’s brutal treatment of Uighur Muslims in Xinjiang, so I'm not too bothered.


Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
Re: eBay Complaints [Re: granny] #1080549
7th Nov 2020 11:14am
7th Nov 2020 11:14am
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granny Offline OP
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granny  Offline OP
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Driving me mad now.

Once again go toResolution centre, I record all the information and photo, send it and every time it comes back ,, If the seller has not conteacted you or resolved the situation by such and scuch come back to us. So I go back to them and they tell me they have sent the meassage to the seller and etc.etc,

I just can't get any further than Resolution centre sending them a message .

Did exactly what you said DD.. and the same think happens. The seller comes back with proof of delivery. (which yep, 6 were delivered, not 12 slippers)


Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
Re: eBay Complaints [Re: granny] #1080551
7th Nov 2020 11:28am
7th Nov 2020 11:28am
Joined: Oct 2013
Posts: 1,537
birkenhead
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mikeeb Offline

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Try going direct to PayPal.
https://www.paypal.com/bb/smarthelp/article/faq1344

Your problem is one of the reasons I only buy small priced items off ebay.

Re: eBay Complaints [Re: granny] #1080553
7th Nov 2020 2:00pm
7th Nov 2020 2:00pm
Joined: Jul 2008
Posts: 13,960
Birkenhead
diggingdeeper Offline

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It will happen eventually, I think it was after nine days ebay step in but there was an email recently saying they reduced some timesclaes.


We don't do charity in Germany, We pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn
Re: eBay Complaints [Re: granny] #1080569
8th Nov 2020 7:22pm
8th Nov 2020 7:22pm
Joined: Jul 2011
Posts: 1,390
Wirral
Moonstar Offline

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Moonstar  Offline

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Much of EBay stuff comes from China now.

If you had put a request on Facebook for someone to knit them for you there might have been a better outcome. :-)

Re: eBay Complaints [Re: granny] #1080581
9th Nov 2020 10:35am
9th Nov 2020 10:35am
Joined: Dec 2010
Posts: 2,230
Oxton
Gibbo Offline
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Gibbo  Offline
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Oxton
Make sure you leave negative feedback. I hate sellers who claim they're in the UK and then the stuff comes from China.

Re: eBay Complaints [Re: granny] #1080583
9th Nov 2020 11:14am
9th Nov 2020 11:14am
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Posts: 17,691
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granny Offline OP
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granny  Offline OP
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I will.. Gibbo. I am just about at screaming pitch now. I chose a UK seller as opposed to Chinese for that very reason.

They clearly don't want to understand . I feel like giving up, but have been expecting eBay to step in and I continue to get nowhere.


Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
Re: eBay Complaints [Re: Gibbo] #1080585
9th Nov 2020 12:57pm
9th Nov 2020 12:57pm
Joined: Jul 2008
Posts: 13,960
Birkenhead
diggingdeeper Offline

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Originally Posted by Gibbo
Make sure you leave negative feedback. I hate sellers who claim they're in the UK and then the stuff comes from China.


Totally agree, Ebay could easily filter these adverts, when it says UK stock with 21+ days delivery time its obvious what is going on and that its a lie - especially when the seller has an ID without any Latin letters in it, they aren't even trying to disguise the lie.

There are a number of companies that put the Union Jack on their advert which I normally find to be more reliable but I'm sure its only a matter of time until the liars start to copy that.


We don't do charity in Germany, We pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn
Re: eBay Complaints [Re: granny] #1080600
11th Nov 2020 12:38pm
11th Nov 2020 12:38pm
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Posts: 17,691
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granny Offline OP
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granny  Offline OP
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Eventually, they have offered me half the money back, but I am convinced this will be half of the cost of 1 slipper..... watch this space. !

Anyway, I have given a whole load of bad feedback... mainly because I could, due to ordering 6 pairs in 4 different colours, I had 4 options to give feedback comments. So they got it !!


Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
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