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#1079397 30th Aug 2020 6:14pm
Joined: Oct 2011
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rossie Offline OP
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Hello can anybody help please. I have purchased a video door bell off ebay. It works fine at a friend's house but I cannot get it to work at my house. The bell works and takes and records pictures but will not connect to my Android phone.It gets as far as putting in my password but then just keeps saying "paring with camera " Wifi is fine . Any suggestions please. Many thanks.

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rossie #1079399 30th Aug 2020 11:30pm
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Make/model?


We don't do charity in Germany, we pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn

https://ddue.uk
diggingdeeper #1079409 31st Aug 2020 11:28am
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rossie Offline OP
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XSH>Smart Home
not sure of model. I am on Virgin.
Many thanks for your interest.

rossie #1079616 12th Sep 2020 8:19am
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Send it back ...I bought one that wouldn't connect...I think there are a lot of 'scam' versions around.

rossie #1079618 12th Sep 2020 9:15am
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Rossie (OP) says It worked perfectly at a friend's house so clearly not faulty.

rossie #1083326 15th Dec 2021 5:26am
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As it has already been tested and found to be working I would suggest doing a factory re-set to clear any previously configured settings that may be causing your issues.
Factory resetting your Video Doorbell will erase all of its saved settings, such as any wifi password. After performing a factory reset, you will need to set up your doorbell again from scratch.


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