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Can't Access Email #1076804
23rd Apr 2020 9:13pm
23rd Apr 2020 9:13pm
Joined: Jun 2011
Posts: 17,531
Wirral
granny Offline OP
Wiki Master
granny  Offline OP
Wiki Master
Joined: Jun 2011
Posts: 17,531
Wirral


Everything worked last night, tonight I can't access my email . Any ideas what the reason is ?

First message :

Couldn't sign you in
This browser or app may not be secure. Learn more

Try using a different browser. If you’re already using a supported browser, you can refresh your screen and try again to sign in.


Done the refresh...no change. So clicked onto 'learn more'

Sign in with a supported browser

To help protect your account, Google doesn’t let you sign in from some browsers. Google might stop sign-ins from browsers that:
•Don’t support JavaScript or have Javascript turned off.
•Have unsecure or unsupported extensions added.
•Use automation testing frameworks.
•Are embedded in a different application.

1. Use a supported browser

These and other browsers support JavaScript:
•Chrome
•Safari
•Firefox
•Opera
•Internet Explorer
•Edge



2. Turn on JavaScript in Chrome

If you’re using a supported browser and still can’t sign in, you might need to turn on JavaScript.


A supported browser ? I use Internet Explorer and always have done ! I wonder if Google (my email provider) is wanting me to change to Chrome, but to block my emails is a bit confusing .

What do I do ?


Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
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Re: Can't Access Email [Re: granny] #1076805
23rd Apr 2020 10:24pm
23rd Apr 2020 10:24pm
Joined: Aug 2010
Posts: 935
ottawa canada ( formerly new b...
snowshoes Offline

Guardian
snowshoes  Offline

Guardian
Joined: Aug 2010
Posts: 935
ottawa canada ( formerly new b...
Did you try turning it off and on again?
Sorry gran, couldn't resist. I'm sure DD will help.
Chinese was good but as usual, way to much.

Re: Can't Access Email [Re: granny] #1076806
23rd Apr 2020 10:49pm
23rd Apr 2020 10:49pm
Joined: Jul 2008
Posts: 13,735
Birkenhead
diggingdeeper Offline

Wiki Master
diggingdeeper  Offline

Wiki Master
Joined: Jul 2008
Posts: 13,735
Birkenhead
If you have malwarebytes then run it.

Check the add-ons (tools - manage add-ons) and see if you have anything unusual in there.

I only use IE for one purpose (cctv) but I have (approx names) ....

Toolbars & extensions:-
Research - enabled
Java SSV Helper - enabled
Java SSV 2 helper - enabled

Search Providers:-
Bing - enabled

Accelerators:-
none

Tracking protection:-
Personalised list - disabled


The further you are down the pay scale, the more 'essential' you are when the s--- hits the fan... Sue Farbysmith 2020

Insults are engendered from vulgar minds, like toadstools from a dunghill - Charles Caleb Colton

We don't do charity in Germany, We pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn
Re: Can't Access Email [Re: granny] #1076810
24th Apr 2020 6:52am
24th Apr 2020 6:52am
Joined: Jan 2014
Posts: 539
wirral
L
lincle Offline
Smartchild
lincle  Offline
Smartchild
L
Joined: Jan 2014
Posts: 539
wirral
Morning Granny,If youre still having a problem Proper Geeks in Wallasey have Remote support desk.They will connect to your device using secure encrypted software & give advice. Ive used them before but only by going to the shop which is closed at the moment. Worth ringing 638 8613 . Stay safe

Re: Can't Access Email [Re: granny] #1076811
24th Apr 2020 8:26am
24th Apr 2020 8:26am
Joined: Aug 2011
Posts: 746
Wirral
R
rhoobarb2002 Offline
Veteran
rhoobarb2002  Offline
Veteran
R
Joined: Aug 2011
Posts: 746
Wirral
The easiest thing is to try a different browser, see if it lets you access your email.

Personally IE would be the last browser I would use. If you have to use the built in one, I would try Edge.

Last edited by rhoobarb2002; 24th Apr 2020 8:30am.
Re: Can't Access Email [Re: granny] #1076812
24th Apr 2020 10:11am
24th Apr 2020 10:11am
Joined: Jun 2011
Posts: 17,531
Wirral
granny Offline OP
Wiki Master
granny  Offline OP
Wiki Master
Joined: Jun 2011
Posts: 17,531
Wirral


Thanks everyone . That's a handy number to have linkle.

Well, I followed DD's instructions and there was nothing different. I followed the instructions from internet as how to go through the motions and 'enable' scripting. Everything was as it should be there too. So no changes could be made.
Then with a search I picked up this below, so I;m assuming that because Microsoft did an update the previous day this has come into play.
Anyway, as rhoobarb suggests, I have now changed browser and it seems to be ok, but more annoying when things change. Why can't they leave us old buggers alone eh?

https://www.whatismybrowser.com/guides/the-latest-version/internet-explorer

Is Internet Explorer still supported?

Starting January 12, 2016, Microsoft stopped supporting all versions of Internet Explorer except the latest version: version 11.


Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
Re: Can't Access Email [Re: granny] #1076821
24th Apr 2020 11:44am
24th Apr 2020 11:44am
Joined: Jul 2008
Posts: 13,735
Birkenhead
diggingdeeper Offline

Wiki Master
diggingdeeper  Offline

Wiki Master
Joined: Jul 2008
Posts: 13,735
Birkenhead
Microsoft are keen to dump IE, they don't want to support two browsers. But IE 11 is still supported, the last update was ten days ago, they have used the sneaky incompatibility changes in the past to deter people from products they want to dump.

Something that is worth checking is whether Windows Update updates all Microsoft products, by default I used to find this switched off.

Start - Settings - Update & Security - [Windows Update]Advanced Options - Receive updates for other Microsoft products when you update Windows

I can't think of any reason to have this switched off.


The further you are down the pay scale, the more 'essential' you are when the s--- hits the fan... Sue Farbysmith 2020

Insults are engendered from vulgar minds, like toadstools from a dunghill - Charles Caleb Colton

We don't do charity in Germany, We pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn
Re: Can't Access Email [Re: diggingdeeper] #1076830
25th Apr 2020 9:31am
25th Apr 2020 9:31am
Joined: Nov 2011
Posts: 2,693
wallasey
eggandchips Offline
Forum Master
eggandchips  Offline
Forum Master
Joined: Nov 2011
Posts: 2,693
wallasey
i've been using 'opera' for 12months i've found it really good, even has a built in VPN


cos i'm that kinda guy...
Re: Can't Access Email [Re: granny] #1076956
28th Apr 2020 8:42pm
28th Apr 2020 8:42pm
Joined: Mar 2010
Posts: 4,036
Heswallish
F
fish5133 Offline
Forum Guardian
fish5133  Offline
Forum Guardian
F
Joined: Mar 2010
Posts: 4,036
Heswallish
maybe your computer has a virus.....its very topical at the moment...

Re: Can't Access Email [Re: granny] #1076965
29th Apr 2020 1:18pm
29th Apr 2020 1:18pm
Joined: Jun 2011
Posts: 17,531
Wirral
granny Offline OP
Wiki Master
granny  Offline OP
Wiki Master
Joined: Jun 2011
Posts: 17,531
Wirral

I don't think I have a virus. At least I hope not. Having checked the symptoms of one, the only thing that compares is sometimes being slow, but I think that can happen anyway.

I'm using Firefox as a browser now, that should be ok, but seems slower to connect than IE.


Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle

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