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Fibre Broadband #1062375
23rd Nov 2018 6:21pm
23rd Nov 2018 6:21pm
Joined: Mar 2010
Posts: 4,044
Heswallish
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fish5133 Offline OP
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fish5133  Offline OP
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The continuing saga of my shi*e internet connection/speeds. Talk Talk are now proving to be as crap as Virgin Media were. Internet down the phone line has always been variable with occasional longer periods of 4 or 5mb then dipping back down to under 1 as it has been for last month or more. Usual phone calls to people you cant understand in foreign lands.. Latest one at least got me a refund and a new router which has not helped. The old router did get up to 8mb for 2 days then back down to under 1mb..
Now to make matters worse the phone cable coming down my wall has been damaged by guys installing new windows (i dont blame them as the cable was buried in render by previous owner. Internet still works slowly but the phone doesnt so i presume they have only partially damaged the cable. Have found a nick in it and bare wire. .

Maybe facing a bill for a new phone cable or had considered getting fibre installed but then found out its not fibre into your home so still comes down my now damaged cable.

Checked with talk Talk and it seems my house cant get fibre but my neighbour whose house is attached to ours can get it as can other houses in the street..am confused why we cant.

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Re: Fibre Broadband [Re: fish5133] #1062408
24th Nov 2018 2:04pm
24th Nov 2018 2:04pm
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cools Offline
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I'm experiencing the same sort of problems Fish. I'm with Talk talk and my broadband had been off and on so have spent last week , hour long phonecalls onto these people as you say sometimes I can't understand and they reading from a script anyway. I'm in the process of waiting for new router which should have been ordered on Wednesday but another call this morning wasn't, grrrr so now have to wait again.libr has been checked by openreach and that is ok so got to be router, I hope!!! I just want it sorted and I will try be claiming compensation. It's driving me insane at the moment won't come on at all on my tablet . Just tried it on my phone and can get internet , never expected I could. Soppose I must be on a different network. I don't know but at least it's something ...

Re: Fibre Broadband [Re: fish5133] #1062438
24th Nov 2018 11:05pm
24th Nov 2018 11:05pm
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granny Offline
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Fish, I had BT telephone and Virgin broadband and then it was automatically changed to Talk Talk quite a while back, probably when yours was changed. Talk Talk were absolute garbage, constantly lost connections etc.

Anyway, got totally brassed off and looked and John Lewis. Nothing was easier. They did it all and it's paid monthly by DD. It is in fact provided through PlusNet. but I have not had one problem since going with them about 2 yrs ago.

Have a look. They've got offers on atm . Phone and Broadband ,Unlimited £20 per month , 12 month contract.

I was paying £18 month to BT of line rental only.

Last edited by granny; 24th Nov 2018 11:08pm.

Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
Re: Fibre Broadband [Re: fish5133] #1062439
24th Nov 2018 11:23pm
24th Nov 2018 11:23pm
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granny Offline
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Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
Re: Fibre Broadband [Re: granny] #1062441
25th Nov 2018 12:07am
25th Nov 2018 12:07am
Joined: Jul 2008
Posts: 13,962
Birkenhead
diggingdeeper Offline

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Originally Posted by granny
and it's paid monthly by DD.


Nah, I forgot to pay it!


We don't do charity in Germany, We pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn
Re: Fibre Broadband [Re: fish5133] #1062442
25th Nov 2018 12:12am
25th Nov 2018 12:12am
Joined: Mar 2010
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fish5133 Offline OP
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Cheers Granny. Was looking at a few different ones. BT had a black friday offer on.. Gets complicated trying to work out the costs for what you want . will take a look at that one

Hi Cools.. its so annoying trying to just watch some football or rugby highlights or you tube and it stops and buffers every 5 seconds. My eldest subscribes to netflix and he has not been able to watch it. Got a voice message off a talk talk chap and i cant understand a word of it just made out the phone number. Called Talk Talk again last night and have to go through the same spiel again only after about 5 minutes the guy came back and said he wasnt allowed to help because the problem was being dealt with those higher up than he was..Are tere any ISPs who only use white caucasian Brits!

Re: Fibre Broadband [Re: fish5133] #1062444
25th Nov 2018 12:29am
25th Nov 2018 12:29am
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fish5133 Offline OP
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fish5133  Offline OP
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Noticed some ISPs just say average speed up to ?. BT and maybe others say Guaranteed minimum.

Re: Fibre Broadband [Re: fish5133] #1062447
25th Nov 2018 10:07am
25th Nov 2018 10:07am
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cools Offline
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That sound good Granny , I will be looking into them when I finally get sorted with talk talk , don't know how long I'm tied into them with the contract thing As Fish says I would like a UK call centre as they have Plusnet that is. Thanks Granny..

Re: Fibre Broadband [Re: fish5133] #1062461
25th Nov 2018 4:00pm
25th Nov 2018 4:00pm
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granny Offline
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granny  Offline
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I wouldn't go back to BT. My daughter is with them, and she is constantly having problems. No phone, no internet, so she can't even contact them to inform them. They've made every excuse possible, but they are crap. Only got to look at the no phone book to see how few customers they have . It's like a diary.

Also, 1571 is no longer free, evening calls after 7pm are not free ( both of those free with plusnet) call charges are higher .

PlusNet is a bit cheaper direct than through John Lewis , difference JL is 12 month contract, PlusNet is 18 months contract.

Last edited by granny; 25th Nov 2018 4:03pm.

Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
Re: Fibre Broadband [Re: granny] #1062465
25th Nov 2018 5:43pm
25th Nov 2018 5:43pm
Joined: Jul 2008
Posts: 13,962
Birkenhead
diggingdeeper Offline

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Originally Posted by granny
PlusNet is a bit cheaper direct than through John Lewis , difference JL is 12 month contract, PlusNet is 18 months contract.


Negotiate with these suppliers (talktalk, BT, Plusnet etc) especially on renewal, they are all after market share.


We don't do charity in Germany, We pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn
Re: Fibre Broadband [Re: fish5133] #1062486
26th Nov 2018 1:33am
26th Nov 2018 1:33am
Joined: Mar 2010
Posts: 4,044
Heswallish
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fish5133 Offline OP
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fish5133  Offline OP
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Done the deed.. Switched with a black friday deal to plusnet (john lewis looked ok but had a few extra charges with call costs etc). So now allegedly going to get a minimum guaranteed speed of 23mb plus free evening and weekend calls to landlines and mobiles for about £15 cheaper than the alledged 8mb i was supposed to get with Talk Talk. Was happy with the 18 month rather than 12 month contract with John Lewis... Its so confusing trying to compare as you have to go digging to find call charges and other hidden things like what the charges will be after your initial contract.

Re: Fibre Broadband [Re: fish5133] #1062490
26th Nov 2018 10:26am
26th Nov 2018 10:26am
Joined: Dec 2010
Posts: 2,230
Oxton
Gibbo Offline
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Gibbo  Offline
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Sadly they're all as bad as each other when it comes to fixing problems.

Re: Fibre Broadband [Re: Gibbo] #1062545
26th Nov 2018 11:13pm
26th Nov 2018 11:13pm
Joined: Mar 2010
Posts: 4,044
Heswallish
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fish5133 Offline OP
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fish5133  Offline OP
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Heswallish
Originally Posted by Gibbo
Sadly they're all as bad as each other when it comes to fixing problems.


Probably right but at least i might be able to understand them with a UK based help and technical line. Phillipinos are all very nice and polite but try and go off script with them.. agh!

Re: Fibre Broadband [Re: fish5133] #1062552
27th Nov 2018 9:42am
27th Nov 2018 9:42am
Joined: Aug 2013
Posts: 3,019
Wirral
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cools Offline
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Totally agree with you Fish mine is off most if time brief minutes at a time internet comes on!!Think I'll be following you , absolutely fed up with this!! Still waiting for this rueter!!!

Re: Fibre Broadband [Re: fish5133] #1062593
28th Nov 2018 11:12pm
28th Nov 2018 11:12pm
Joined: May 2011
Posts: 1,004
Greasby
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Greenwood Offline
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Greasby
Another dissatisfied TalkTalk-er here...*sigh* You never know with all these deals if you'll be jumping out of the frying pan and into the fire! It's all so confusing. However, I will give Plusnet and John Lewis a look; thanks.

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