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VirginMedia landline phone socket #1055060
28th Apr 2018 3:18pm
28th Apr 2018 3:18pm
Joined: Apr 2013
Posts: 62
Prenton
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vampy1977 Offline OP
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vampy1977  Offline OP
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Prenton
Hi,

Hoping someone who has a Virgin Media broadband/tv/phone package can help and advise. Apparently we have a landline phone with Virgin which I only found out this week as part of my package, but no phone socket was ever originally installed, this was about 4 years ago. I assumed we had the broadband and TV only. I am thinking of cancelling my existing landline with BT, but keep the same number and move it over to Virgin. I would like to ask if anyone knows or can confirm if there should be a separate Virgin landline phone socket, as we do not have one, or do we continue using the existing BT socket. I phoned Virgin customer services twice. One said to plug into the BT socket and the other said they said they weren't sure. Great help they were.

Any advice or info would be greatly appreciated. Thanks

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Re: VirginMedia landline phone socket [Re: vampy1977] #1055061
28th Apr 2018 3:32pm
28th Apr 2018 3:32pm
Joined: Apr 2012
Posts: 23
Wirral
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teacherSue Offline
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teacherSue  Offline
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We have Virgin Media, including phone - it's just plugged into the old BT socket.

Re: VirginMedia landline phone socket [Re: teacherSue] #1055062
28th Apr 2018 4:12pm
28th Apr 2018 4:12pm
Joined: Jul 2008
Posts: 14,118
Birkenhead
diggingdeeper Offline

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diggingdeeper  Offline

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Originally Posted by teacherSue
We have Virgin Media, including phone - it's just plugged into the old BT socket.


It might be a BT style socket but it should be wired to the virgin box, not the BT telephone lines.


We don't do charity in Germany, We pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn
Re: VirginMedia landline phone socket [Re: vampy1977] #1055070
28th Apr 2018 5:15pm
28th Apr 2018 5:15pm
Joined: May 2012
Posts: 2,362
wallasey
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casper Offline
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casper  Offline
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wallasey
Yes ours is the old BT socket, you can check were you virgin services enter the house, its a very thin wire comes through the wall at the same point, hope this helps.

Re: VirginMedia landline phone socket [Re: vampy1977] #1055071
28th Apr 2018 5:19pm
28th Apr 2018 5:19pm
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wallasey
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casper Offline
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wallasey
Just a thought are you still paying BT?, also check your account on my virgin media your phone calls and charges will be listed on there.

Re: VirginMedia landline phone socket [Re: vampy1977] #1055077
28th Apr 2018 11:03pm
28th Apr 2018 11:03pm
Joined: Mar 2010
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Heswallish
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fish5133 Offline
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fish5133  Offline
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I had Virgin phone and broadband which came down phone line but then Virgin sold out (Virgin National) part of the business to Talk Talk so lost email and internet from them. Now with Talk Talk

Re: VirginMedia landline phone socket [Re: vampy1977] #1055082
29th Apr 2018 1:16pm
29th Apr 2018 1:16pm
Joined: Jan 2010
Posts: 1,797
wirral
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Excoriator Online content
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Excoriator  Online Content
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Virgin put in a new box when we switched to them. The BT one is next to it and is not used. Virgin's link gets into the house via a figure of eight cable (I think they are both co-axials) along with the broadband.


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