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smart tv #1051568
17th Jan 2018 2:43pm
17th Jan 2018 2:43pm
Joined: Nov 2011
Posts: 2,637
wallasey
eggandchips Offline OP

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eggandchips  Offline OP

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wallasey
hi wikipeeps,
bought a smart tv, trying to enter my wifi password, it won't accept it, tv finds the wifi signal, its all numerical, so not a problem with upper/lower case.
password running on 3 laptops

any clues?


cos i'm that kinda guy...
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Re: smart tv [Re: eggandchips] #1051576
17th Jan 2018 5:32pm
17th Jan 2018 5:32pm
Joined: Nov 2003
Posts: 21,215
Wirral
Mark Offline

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Mark  Offline

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Posts: 21,215
Wirral
Make sure you are connected to the correct WiFi, hence wrong password prompt.

Ensure no spaces are added?

If you can connect an ethernet cable, check for any firmware updates on the smart TV.

Failing the above, perform a factory reset via the menus.

Try re connecting one of your laptops to the WiFi again, just incase someone changed the password and your last to know...


My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

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Re: smart tv [Re: eggandchips] #1051577
17th Jan 2018 5:49pm
17th Jan 2018 5:49pm
Joined: Nov 2011
Posts: 2,637
wallasey
eggandchips Offline OP

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eggandchips  Offline OP

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wallasey
done all those bar the ethernet cable, unfortunately i threw away my extra long cable


cos i'm that kinda guy...
Re: smart tv [Re: eggandchips] #1051578
17th Jan 2018 6:15pm
17th Jan 2018 6:15pm
Joined: Oct 2011
Posts: 1,888
Wallasey
S
Salmon Online content
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Salmon  Online Content
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Wallasey
I have a 10 foot long ethernet cable you are welcome to if it helps.

Re: smart tv [Re: eggandchips] #1051579
17th Jan 2018 7:12pm
17th Jan 2018 7:12pm
Joined: Sep 2012
Posts: 99
wirral
S
stanb Offline
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stanb  Offline
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Joined: Sep 2012
Posts: 99
wirral
On my TV I have a number of HDMI ports and a number of usb ports so I would check that you are trying to reach the
dongle on the correct port.

Re: smart tv [Re: eggandchips] #1051580
17th Jan 2018 7:31pm
17th Jan 2018 7:31pm
Joined: Jan 2011
Posts: 379
wallasey
A
assassin Offline
Old Hand
assassin  Offline
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Posts: 379
wallasey
Hi egg

I see this everyday here's what to do

Menu on the remote > Support > Software Update........it connected to the "network server" your TV is now connected to the server and will installed an update.
After the update installed your TV will rebooted now go back into Network Settings and you should see you're connected to the internet!!! thumbsup



Re: smart tv [Re: Salmon] #1051581
17th Jan 2018 8:01pm
17th Jan 2018 8:01pm
Joined: Nov 2011
Posts: 2,637
wallasey
eggandchips Offline OP

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eggandchips  Offline OP

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wallasey
stillnot long enough but thanks


cos i'm that kinda guy...
Re: smart tv [Re: eggandchips] #1051582
17th Jan 2018 10:18pm
17th Jan 2018 10:18pm
Joined: Jul 2008
Posts: 12,942
Birkenhead
diggingdeeper Offline

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Birkenhead
If it pre-fills the password field with stars, dots or anything, see if you can delete all of them before entering your password.


In a time of universal deceit - telling the truth is a revolutionary act. George Orwell

We should judge our economy by the absence of poverty, not the number of billionaires - Jeremy Corbyn
Re: smart tv [Re: eggandchips] #1051617
19th Jan 2018 10:20am
19th Jan 2018 10:20am
Joined: Dec 2010
Posts: 2,148
Oxton
Gibbo Online content
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Gibbo  Online Content
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Oxton
Does your TV support the level of encryption of your wireless router?

Re: smart tv [Re: Gibbo] #1051636
19th Jan 2018 1:00pm
19th Jan 2018 1:00pm
Joined: Nov 2011
Posts: 2,637
wallasey
eggandchips Offline OP

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eggandchips  Offline OP

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wallasey
no idea gibbo, way over my grey old head


cos i'm that kinda guy...
Re: smart tv [Re: eggandchips] #1051640
19th Jan 2018 4:09pm
19th Jan 2018 4:09pm
Joined: Nov 2003
Posts: 21,215
Wirral
Mark Offline

Wiki Master
Mark  Offline

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Joined: Nov 2003
Posts: 21,215
Wirral
Just to confirm as its an easy assumption to make, you have tried the password on the laptops ?
This means forgetting the network connection in windows 10 so you have to enter the password again. If you can get on to the local WiFi and connected then we are looking at a connection or possible fault with the WiFi on the unit.

Ps. your not hooking up to next doors WiFi ?

Typically you will be asked to check for any firmware updates first which could resolve the problem.

If your Ethernet cable is not long enough you can

1. Use an coupler to join two cables to extend.
2. Use a hub or a switch to also extend two cables.
3. You could use an old router, it would need power but not on the internet to work as a connector, say using ports 1 and 2 to extend your cable.

Egg have you tried to google the make and model of your TV ? It may be a common fault with a basic work around. Other than connecting up a Ethernet cable and performing a firmware update you may have to get in touch with the manufacture or the shop from where it has been purchased.



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Re: smart tv [Re: eggandchips] #1051791
24th Jan 2018 4:10pm
24th Jan 2018 4:10pm
Joined: Jan 2011
Posts: 379
wallasey
A
assassin Offline
Old Hand
assassin  Offline
Old Hand
A
Joined: Jan 2011
Posts: 379
wallasey
Did you fix it?



Re: smart tv [Re: eggandchips] #1051792
24th Jan 2018 4:11pm
24th Jan 2018 4:11pm
Joined: Jan 2011
Posts: 379
wallasey
A
assassin Offline
Old Hand
assassin  Offline
Old Hand
A
Joined: Jan 2011
Posts: 379
wallasey
Post twice sorry

Last edited by assassin; 24th Jan 2018 4:13pm.


Re: smart tv [Re: assassin] #1051831
25th Jan 2018 12:57pm
25th Jan 2018 12:57pm
Joined: Nov 2011
Posts: 2,637
wallasey
eggandchips Offline OP

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eggandchips  Offline OP

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Posts: 2,637
wallasey
no mate, got fed up trying to be honest
if at first you don't succeed....... fook it


cos i'm that kinda guy...
Re: smart tv [Re: eggandchips] #1051832
25th Jan 2018 12:59pm
25th Jan 2018 12:59pm
Joined: Nov 2011
Posts: 2,637
wallasey
eggandchips Offline OP

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eggandchips  Offline OP

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Joined: Nov 2011
Posts: 2,637
wallasey
gonna try the old router when i get round to it


cos i'm that kinda guy...

Moderated by  Mark 

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