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24 Month Phone Contract o2 #1043322
21st Aug 2017 12:14am
21st Aug 2017 12:14am
Joined: Mar 2010
Posts: 3,956
Heswallish
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fish5133 Online content OP
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fish5133  Online Content OP
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Heswallish
My laddie took out a 24 month phone contract. Paid all 24 months payments but still got sent a further 2 bills. Apparently he had to notify them he wanted to end the contract 30 days in advance.
Doesn't sound much like a 24 month contract rather open ended.
Also thought that a contract could end by non payment or breach.

O2 don't make it easy to cancel your contract ..3 hour wait to get through to the "right" department also the help line number they gave just switched straight to their top up service. .


Anyone else been hit in this way?

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Re: 24 Month Phone Contract o2 [Re: fish5133] #1043400
22nd Aug 2017 5:48pm
22nd Aug 2017 5:48pm
Joined: Nov 2011
Posts: 1,915
Wallasey/New Brighton
J
j_demo Offline
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j_demo  Offline
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J
Joined: Nov 2011
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Wallasey/New Brighton
Iirc phone contracts run til the end unless you give them 30 days notice. If you don't give them notice then yes it keeps rolling.

Much in the same way a tenancy agreement runs. Often initially for x amount of months then just keeps rolling.

I, fortunately, haven't had the pleasure of dealing with o2 and have been with T-Mobile/EE for 8ish years now and just renew my contract on the 22month mark and upgrade my phone then and have it run from then, but i think all phone companies are much-a-muchness when it comes to termination of contract.

Re: 24 Month Phone Contract o2 [Re: fish5133] #1043410
22nd Aug 2017 7:43pm
22nd Aug 2017 7:43pm
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fish5133 Online content OP
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fish5133  Online Content OP
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Cheers J Demo. Got it sorted with a polite letter. They had a record of my sons attempts to cancel and also remembered he had paid a month in advance which halved the bill and then they gave him a credit to take it to nil.. Very good of them.


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