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#1034281 - 3rd Apr 2017 12:04pm Easylife
lincle Online   content
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Registered: 30th Jan 2014
Posts: 221
Loc: wirral
Anyone ordered from a company called Easylife ? A neighbour received the wrong items that would be quite expensive to return plus she still wants the correct items.Ive emailed Easylife for her on 3 occasions asking them to send correct order & arrange pick up of the unwanted items but not even had an acknowledgement. Where does she go next. Trading Standards ?

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#1034299 - 3rd Apr 2017 4:58pm Re: Easylife [Re: lincle]
venice Offline

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Registered: 21st Jul 2011
Posts: 2896
Loc: Wirral
Not personally, but all the recent reviews are bad - This might be of help though.
http://www.moneysavingexpert.com/shopping/how-to-complain

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#1034300 - 3rd Apr 2017 5:04pm Re: Easylife [Re: lincle]
granny Offline

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Registered: 29th Jun 2011
Posts: 14865
Loc: Wirral
How has she paid for them. If it's by Paypal, they are very good and will refund, providing you have tried to contact the company. But let them know asap. rather than in a couple of weeks.
If it's through the bank, check to see if the payment has gone through and if not cancel it.



Edited by granny (3rd Apr 2017 5:05pm)
_________________________
Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
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#1034303 - 3rd Apr 2017 5:42pm Re: Easylife [Re: lincle]
lincle Online   content
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Registered: 30th Jan 2014
Posts: 221
Loc: wirral
Thanks everybody,typically just had a response from Easylife .They want the wrong order back before replacing it & will arrange collection.As far as I know it was paid for by debit card,hopefully if anything goes wrong (once order collected ) they may refund & contact Easylife on my neighbours behalf. Thanks again .

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#1034318 - 3rd Apr 2017 10:53pm Re: Easylife [Re: lincle]
Excoriator Online   content
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Registered: 21st Jan 2010
Posts: 1107
Loc: wirral
Most people know this, but if the goods are over £100 you should use a credit card rather than a debit card. Card companies are responsible if your goods are not delivered or are deficient and the seller can't or won't pay, provided the cost is over £100. This is not true of Debit cards. They have no responsibility for incurred losses.

I try to use Paypal when I can, but largely because online,it saves you having to type out your name and address and all your contact details.

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#1034319 - 4th Apr 2017 12:41am Re: Easylife [Re: lincle]
diggingdeeper Offline

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Registered: 9th Jul 2008
Posts: 10689
Loc: Birkenhead
There is a similar system for most debit cards called "Chargeback", its not a legal requirement like credit cards but it is in the scheme rules.
_________________________
In a time of universal deceit - telling the truth is a revolutionary act. George Orwell

When the debate is lost, slander becomes the tool of the loser. Socrates

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#1034366 - 5th Apr 2017 10:27am Re: Easylife [Re: diggingdeeper]
lincle Online   content
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Registered: 30th Jan 2014
Posts: 221
Loc: wirral
You're right Digging.Dont think many bank customers know about it. Last year I contacted my bank as a duplicated payment had gone out of my account & the company concerned denied it ! The bank traced it & refunded my money ,they contacted the company & many weeks later they refunded it to my account & the bank then took it back .That was a debit payment ,great help from the bank as it was quite a bit of money & as a pensioner it was needed.Well worth asking bank for help.

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