How has she paid for them. If it's by Paypal, they are very good and will refund, providing you have tried to contact the company. But let them know asap. rather than in a couple of weeks.
If it's through the bank, check to see if the payment has gone through and if not cancel it.
Edited by granny (3rd Apr 2017 5:05pm)
Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.