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Easylife #1034281
3rd Apr 2017 11:04am
3rd Apr 2017 11:04am
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lincle Online content OP
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lincle  Online Content OP
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Joined: Jan 2014
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wirral
Anyone ordered from a company called Easylife ? A neighbour received the wrong items that would be quite expensive to return plus she still wants the correct items.Ive emailed Easylife for her on 3 occasions asking them to send correct order & arrange pick up of the unwanted items but not even had an acknowledgement. Where does she go next. Trading Standards ?

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Re: Easylife [Re: lincle] #1034299
3rd Apr 2017 3:58pm
3rd Apr 2017 3:58pm
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venice Offline

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Not personally, but all the recent reviews are bad - This might be of help though.
http://www.moneysavingexpert.com/shopping/how-to-complain

Re: Easylife [Re: lincle] #1034300
3rd Apr 2017 4:04pm
3rd Apr 2017 4:04pm
Joined: Jun 2011
Posts: 17,187
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granny Offline
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granny  Offline
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How has she paid for them. If it's by Paypal, they are very good and will refund, providing you have tried to contact the company. But let them know asap. rather than in a couple of weeks.
If it's through the bank, check to see if the payment has gone through and if not cancel it.


Last edited by granny; 3rd Apr 2017 4:05pm.

Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
Re: Easylife [Re: lincle] #1034303
3rd Apr 2017 4:42pm
3rd Apr 2017 4:42pm
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lincle Online content OP
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Thanks everybody,typically just had a response from Easylife .They want the wrong order back before replacing it & will arrange collection.As far as I know it was paid for by debit card,hopefully if anything goes wrong (once order collected ) they may refund & contact Easylife on my neighbours behalf. Thanks again .

Re: Easylife [Re: lincle] #1034318
3rd Apr 2017 9:53pm
3rd Apr 2017 9:53pm
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Excoriator Online content
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Excoriator  Online Content
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Most people know this, but if the goods are over 100 you should use a credit card rather than a debit card. Card companies are responsible if your goods are not delivered or are deficient and the seller can't or won't pay, provided the cost is over 100. This is not true of Debit cards. They have no responsibility for incurred losses.

I try to use Paypal when I can, but largely because online,it saves you having to type out your name and address and all your contact details.

Re: Easylife [Re: lincle] #1034319
3rd Apr 2017 11:41pm
3rd Apr 2017 11:41pm
Joined: Jul 2008
Posts: 13,410
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diggingdeeper Offline

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diggingdeeper  Offline

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There is a similar system for most debit cards called "Chargeback", its not a legal requirement like credit cards but it is in the scheme rules.


The further you are down the pay scale, the more 'essential' you are when the s--- hits the fan... Sue Farbysmith 2020

Insults are engendered from vulgar minds, like toadstools from a dunghill - Charles Caleb Colton

We don't do charity in Germany, We pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn
Re: Easylife [Re: diggingdeeper] #1034366
5th Apr 2017 9:27am
5th Apr 2017 9:27am
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lincle Online content OP
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You're right Digging.Dont think many bank customers know about it. Last year I contacted my bank as a duplicated payment had gone out of my account & the company concerned denied it ! The bank traced it & refunded my money ,they contacted the company & many weeks later they refunded it to my account & the bank then took it back .That was a debit payment ,great help from the bank as it was quite a bit of money & as a pensioner it was needed.Well worth asking bank for help.


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