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RAC ,AA v Breakdown Recovery
#1028876
16th Jan 2017 8:35pm
16th Jan 2017 8:35pm
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Joined: Mar 2010
Posts: 4,044 Heswallish
fish5133
OP
Forum Guardian
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OP
Forum Guardian
Joined: Mar 2010
Posts: 4,044
Heswallish
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In case someone was thinking of it don't make my mistake Fallen foul of going for cheaper Breakdown recovery through insurance company rather than AA or RAC. In the past RAC and AA who have come to rescue have made a good attempt to diagnose and repair the problem if they can and take you home if they cant. RAC even did a roadside replacement of a defective coil pack for me as he had one onboard. Just had a car breakdown- phoned insurance company to organise breakdown guys to come out. Not too long to wait. Couple nice guys but then realised it was just a recovery vehicle, no tools,no diagnostics, no petrol can. Just straight on back of tow truck to garage for fuel which I told them wouldn't be the problem (it wasn't) so they just brought vehicle back home --which I am very thankful for. The insurance company use similar terminology to RAC and AA like roadside assistance etc but it obviously doesn't mean sending qualified mechanics out just a recovery vehicle. Advertising blurb says roadside assistance as "We will arrange service at the scene of the breakdown if we cant fix we will tow you home or to a garage " However the small print and definitions reads If the Vehicle breaks down more than a quarter of a mile from your Home, we’ll arrange and pay for a recovery operator to come to the Vehicle (for up to one hour) to try to get it working again. subtle difference--reckon complaint to advertising standards?? So it will be back to RAC/AA again next time.
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Re: RAC ,AA v Breakdown Recovery
[Re: fish5133]
#1028883
16th Jan 2017 9:48pm
16th Jan 2017 9:48pm
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Joined: Jan 2011
Posts: 219 Conwy
kenmo52
Addict
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Addict
Joined: Jan 2011
Posts: 219
Conwy
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Yeah you do have to be very careful and read all the small print stuff before you sign up. It also depends on which insurance company you use too of course, I am insured with Aviva, the RAC are owned by the same parent company, Avivas breakdown recovery is provided by the RAC at a cheaper rate than the RAC, unfortunately I had to test this out recently when I broke down on the Denbigh moors, but sure enough I got the usual, excellent RAC breakdown service who fixed the problem at the roadside.
Last edited by kenmo52; 16th Jan 2017 9:50pm. Reason: Spelling
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Re: RAC ,AA v Breakdown Recovery
[Re: fish5133]
#1028896
17th Jan 2017 12:56am
17th Jan 2017 12:56am
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Joined: Jul 2008
Posts: 13,912 Birkenhead
diggingdeeper

Wiki Master
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Wiki Master
Joined: Jul 2008
Posts: 13,912
Birkenhead
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I've had one call out with the RAC, guy that came out was brilliant, well made up for the person on the phone.
He found me pretty quickly despite phone person telling him the wrong place, humoured and helped with my attempts to bypass the fuel pump relay (stock fault) making a lead to do this. Found out it wasn't relay fault, discovered cam belt had stripped all its teeth (thanks conti-belts!!!), tried his damnedest to get hold of replacement belt with numerous phone calls, he couldn't so he towed me from the very busy road to nearby carpark to load the car up properly, brought me home and pushed the car up the drive.
I'd only bought the car the day before and driven it up from Southend-on-Sea (250 miles/5 hours), 30 minutes out the next day and it died, normally I carry spare belts with me but hadn't got that organised yet (actually it turned out there was one in the car if only I'd looked), non-interference engine and I can replace the belt in less than 30 minutes roadside on a nice day.
The further you are down the pay scale, the more 'essential' you are when the s--- hits the fan... Sue Farbysmith 2020
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