Advice for after buying a Mobile - 25th Oct 2012 3:16pm
Dont no if this is in the right place, just wondering if anyone can help.
I bought a phone from CEX last friday, the staff member did not show me the phone out of the box or working. I got home, put my sim card in and it was showing offline.
I left it for a few hours but it was still saying the same thing, so i tried the sim card in another phone and it worked. Took phone back, got told it was a problem with the sim tray and that the pins were bent. Was told they could fix it for me.
Went to pick phone up today, got told phone cannot be fixed and they accused me of breaking the phone and would not offer me a refund or an exchange.
Were do i stand with this? Surely they cannot be allowed to do this.
Thanks
I bought a phone from CEX last friday, the staff member did not show me the phone out of the box or working. I got home, put my sim card in and it was showing offline.
I left it for a few hours but it was still saying the same thing, so i tried the sim card in another phone and it worked. Took phone back, got told it was a problem with the sim tray and that the pins were bent. Was told they could fix it for me.
Went to pick phone up today, got told phone cannot be fixed and they accused me of breaking the phone and would not offer me a refund or an exchange.
Were do i stand with this? Surely they cannot be allowed to do this.
Thanks