EE customers to share £1m refund after VAT mix-up



A "small" number of EE customers will share a refund of roughly £1m after they were wrongly charged VAT.

Customers who went outside of the EU and used internet data between October 2012 and October 2014 are affected - about 0.5% of EE's total customers.

The company told the BBC the money "was never EE's" and that the overcharge, blamed on a system-configuration error, went directly to Revenue & Customs.

Refunds will range from about £2 to £80 per customer.

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I went outside of the EU and used EE last year!
Unfortunately, the service was so poor I could never get connected (and spent £40 trying).