My mum hasnt been able to access the internet since yesterday... typical Virgin Media shite...

According to Virgin, its been off since 16:00 yesterday, and they are hoping to have it back up and running by "close of play today" (yep, they wouldnt give her a time).

V.M are ripoff unreliable barstard's, tell her to end the contract and switch to another provider.
Has she had any problems with double paying etc?

lol, I know mate, but she's only really got it for the telly and cos its cheaper than BT the deal she's on is good for her needs, the outage doesnt bother her much cos she doesnt use the net all that much, however I think the legnth of time is digusting, and the fact they arnt very forthcoming with information, not even an ETA is out of order.

Virgin Media couldnt organise a piss-up in a brewery, but try tellin that to my mother

We have and the sods dont give it back, they take it off next months bill because apparantly thats easier but what they dont realise is theyve taken your money that you needed in the bank for that months other direct debits, they did this to us and made us go Over drawn and we got bank charges for it, we threatened court action and they paid the money back in and covered the bank charges - eventually! And dont get me started on the overseas call centres who dont have a clue.

I had to restart my SuperHub this morning, CH63 area. What area are you talking about MattLFC?

Yep ares has been off all night still of now, ch45. first bit of crap we have ever had with them. Sky were the ones that fooked us about all the time, that's why we moved to virgin.

No problem here in Liscard - been ok since I got up at 6.00 .

No problems in Oxton.

i think virgin media get an unwarrented bad press, they have probably the best service around

I dumped Virgin back in March after years of poor service and went over to BT.

BT's broadband and hub have so far been 100% reliable and I've only had a couple of short email outages.

She lives in the CH46 are (Moreton)... so if we have the CH45 and CH46 areaKs off atm, as Cilla would say, thats a whole lorra lorra homes and its almost 24 hours without service now, and counting - if thats someones opinion of "the best service around", then they must have been with talktalk previously loooool.

They still have no idea when service will resume. Mind you, at least its not the whole lot off like usually happens with Virgin, the TV and telephone still work okay; I guess thats something better than nothing for the old dear lol.

no probs in ch44

No problem in New Brighton!

A few others are off round mine, we have been told it will be back on 12 to 24 hours.

no probs in wallasey, Imo virgin media are by far the most superior, I have 50mb with them and never had a problem, I have had sky and bt broadband in the past and been totally let down with the service. My virgin media service gets totally battered on a daily basis and always been 110%, could not fault virgin one little bit

Plus i am in the CH45 area and its working A ok

No problem in CH41 either. I have been with Virgin for my broadband and TV for 6 years now and other than having a modem that went down (which was replaced within 48 hours) and the internet going off for a couple of hours one night about 4 years ago when the whole of Merseyside went down I have never had a problem. The wireless superhub I have now is spot on and has been for the 2 years I`ve had it.

I had Talk Talk for 2 years never ending outages and hours and hours to customer services, went over to BT it was even worse. I can't remember the amount of times they accidentally turned us off at the exchange, they even sent an engineer out once because I had been struck by 10 outages in one month and I had refused to pay my bill. They admitted there was a fault with one of their computers. Virgin have been 100% for 18 months, never ever have a slow service, or any of the BT related regular problems. And not a single outage.