The only 2 internet pages i can access, are my home pages, wikiwirral, and fiat forum, if i type in google search bar and search it comes up internet explorer can not display this page, i click on diagnosis problem the result is DNS server is not responding

What operating system you use? What browser do you use? Are you wireless/wired/dongle connection?

Fire wall - parental control ??

click START
if on xp click on RUN

in the box type

CMD

A black screen will open and you can type the following.


ping google.co.uk

Your looking out for a result that does not say 100% loss

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sandra Wilson>ping google.co.uk
Ping request could not find host google.co.uk. Please check the name and try aga
in.

C:\Documents and Settings\Sandra Wilson>pinggoogle.co.uk
'pinggoogle.co.uk' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Sandra Wilson>ping google.co.uk

try

tracert www.google.co.uk


this time you have to add the www


START >>>> RUN >>> type cmd

and in the black box type the above.

Then you can try


ipconfig /flushdns

And reboot.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sandra Wilson>ipconfig/flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Documents and Settings\Sandra Wilson>
still no difference

Have you tried rebooting the router and computer? To reboot the router, simply turn the power off to it for10 - 15 seconds and then restart. Sometimes it can take 2 attempts to flush the DNS.

What is the ISP? They could be having DNS issues, so you could be worth givin them a ring to double check, before spending a couple of hours trying to fix it, only to find it was a network issue on their side.

tried all that, i am on hold on phone with sky, have been for an hour

Can you go to this address? This a different way of accessing www.google.com.

http://209.85.143.99

edit: And stop using IE. Switch to Firefox or Chrome (or hell, anything).

ues can access google from that link, no problem, but can not do any searches

Well according to Sky's service status page, there is no issues at present; however there is reports on Sky User of people suffering various DNS issues. So could be a Sky problem, have you managed to speak to them yet, or are you still in a queue?

still on hold, and the stupid music they play is doing my head in

Deffo sounds like the DNS is screwed somewhere then; what router is it? You could possibly change the routers DNS servers to OpenDNS, if you know the model, we can advise how.

its a standard black sagem sky give out

http://www.skyuser.co.uk/forum/sky-broadband-help/43542-google-dns-issue.html

i carnt access that site, the only site i can access is wiki wirral

That's cause Sky are complete w ankers when it comes to changing anytihng to do with the router they give out. You can't even change to another router without literally sniffing and then cracking your user/password combo because Sky won't give it out in any circumstances.

Hey Willo, have you tried clicking tools and then clearing history/temp internet files/cache? There should be a button there somewhere that lets you do that though I'm not sure what its called.

Right, to change the nameservers in XP:

Go to start menu - network connections - on the left hand sub menu choose "View network connections" - right click on the connection you using (usually the wireless one on laptops) and select properties - on the first page, scroll down to "Internet Protocol TCP/IP, highlight it, and the click the properties button - Then change the DNS server option to "use the following DNS server addresses" and input these :

208.67.222.222
208.67.220.220

Then use the flushdn option for safety, and restart all browsers etc (close every browser window before opening a new one) - this should work, providing the router does not override it.

As ex0 says, Sky have locked down their routers, so it appears you can't change it on the router side (more preferable way).

Think you broke his computer Matt!

yes he broke it, i just had to borrow neighbours

Lol I thought that! Should have given instructions how to reverse the settings as well, but was in a rush at the time!

My bad!

When i came in from work about half hour ago had same problem back on now booted windows up on it and have got it back on now,i m with virgin

He's such a noob, eh Willo!

Just head back into Network Connections and right click the connection you're using and click 'Properties', choose TCP/IP from the list and click Properties again and choose 'obtain dns addresses automatically' instead of the option you've got selected at the moment.

@Matt: Lol.

i have tried this, but the connection icon i was originally using has vanashied

Very strange; reboot the computer, and as it comes out of POST (before the windows logo comes on) press F8 repeatedly, until you are presented with a list of options.

Select the "last known good configuration" - it's a stab in the dark, but its worth a try and may prove a simple fix to get your network connection back.

Won't work if he's already rebooted the lappy since the network connection dissapeared and I'll bet that he has. Last Good Config is overwritten by the latest working boot to desktop

Indeed, no harm in trying though. Seems strange the network disappearing, a DNS config change won't have caused that (could have locked you out of the internet until the change was reversed though).

You haven't knocked the wireless adapter off have you? Using an FN key on the keyboard or a physical/dedicated key/button on the laptop itself?

finally got through to sky after 5 hours on hold, they say, the whole of the UK sky broadband was of, due to major outage, but lappy still wont connect, so am going to format and reinstall windows

That sounds a bit drastic to me. The problem MUST be fixable on the machine "as is". I have seen the girls in TheDrs place achieve wonders with a few taps on the keyboard and I am sure Mark can guide you in the same way

Snod

Whoever you spoke to lied, I'm on Sky and not had any problems.

Not sure why you're formatting the machine to fix a dns issue, you'd be better off uninstalling the wireless device and reinstalling drivers for it. That way you're starting fresh without the format.

I'm with sky and it's only ever went off the day I got it, cos I didn't put the fillter in, but it's work great now.

when was it off as i've been on it all night and most of today.

Indeed, formatting the thing and re-installing Windows is a bit drastic! 99% of Windows problems are fixable, one way or another, and 99% of the time, they don't require a re-install!

If you want me to take a look at it later, bring it with you.