Windows 98 and Cable broadband - 25th Jun 2009 8:32pm
Dad has had cable broadband with Win 98 for ages. Works very well and is infinitely more stable than systems using phone lines. Ethernet modem, not wireless.
Message today from dad (who is 91)
Err – my internet is not working
OK I will go have a look – sure enough DNS error ie cant find server
Checked all the cables and the modem lights looked correct/ steady
Went home to get my WinXP laptop because I also use NTL/ Virgin cable.
Connected that to Dad’s NTL system – same problem
Phoned NTL (OK, Virgin) help desk
Explained the problem
She asked me to connect up my laptop then (remember hard wired via cable – not wireless) and then her instructions:-
Control panel
Network connections
Local area connection
Support - checks IP is showing and is valid – OK
General tab - click on disable
Now tells me to close the computer down and to switch off the modem
Switch the modem back on first – wait 1 min
Switch the computer back on
Bingo – have internet connection
Thank you I say – now can we do that with my dad’s Win 98 computer
Sorry Sir, we are not trained to give any support for Win98 (she did not sound old enough to have even seen Win 98!!)
What can I do?
I can give you a support number to phone for that – it is an 09 premium rate number
S**T !
ANYONE out there remember Win98 and have any idea
a. What the problem may be (and may WHY it suddenly went wrong)?
b. How to more or less duplicate the instructions given to me for WinXP?
Snod
Message today from dad (who is 91)
Err – my internet is not working
OK I will go have a look – sure enough DNS error ie cant find server
Checked all the cables and the modem lights looked correct/ steady
Went home to get my WinXP laptop because I also use NTL/ Virgin cable.
Connected that to Dad’s NTL system – same problem
Phoned NTL (OK, Virgin) help desk
Explained the problem
She asked me to connect up my laptop then (remember hard wired via cable – not wireless) and then her instructions:-
Control panel
Network connections
Local area connection
Support - checks IP is showing and is valid – OK
General tab - click on disable
Now tells me to close the computer down and to switch off the modem
Switch the modem back on first – wait 1 min
Switch the computer back on
Bingo – have internet connection
Thank you I say – now can we do that with my dad’s Win 98 computer
Sorry Sir, we are not trained to give any support for Win98 (she did not sound old enough to have even seen Win 98!!)
What can I do?
I can give you a support number to phone for that – it is an 09 premium rate number
S**T !
ANYONE out there remember Win98 and have any idea
a. What the problem may be (and may WHY it suddenly went wrong)?
b. How to more or less duplicate the instructions given to me for WinXP?
Snod