My dad was with the Rac for years,never made a call out until a few months ago, when he rang Rac they told him that they would not be coming out to him as he was "too close to home" (under 3 miles away)however he could update his policy and then they would come out.
My dad said to them that theyd never mentioned this when they d taken the direct payments from the bank each month ,and told them they shold have told him this.The Rac would not budge unless he took out the extra cover, my dad promptly cancelled his cover with them and has gone elsewhere-he was not a happy bunny..