any one got one of these going spare,it is the blue stupid shaped one that keeps getting dropped on the floor and is now in pieces after being glued a few times.lol think it ntl:home not the virgin plus remote

Just ring 'em up and tell them it is broken eg buttons stick. I did that for mum and they sent a replacement return of post. No charge.

Snod

i tried that a while back and they wanted to charge me £25 plus send the broken one back to them.

Phone them and say you want to cancel as you've reported your "faulty" remote and after x years of being a loyal customer they want to charge you for it.

They have a department called retentions and they will basically do all they can to keep hold of you within a set of limits they have, replacing a "faulty" remote is well within that.

You have to have been a customer for at least 12m before you do this otherwise you are still contracted to them.

If you're still looking for one there is loads on ebay new and used for £3 to £5 just search for "Virgin media remote control" but you should get one free from Virgin.

Dave

i have one for you here , send me a pm with your details and ill drop one in for you . cheers
its the blue type