Dispute with Visa/Booking Company - 6th Jan 2014 11:21pm
I'm hoping someone can point me in the right direction here, especially anyone who works in the banking industry. I'll try to cut a long story short :-
Back in September my son booked a flight from South Korea to UK scheduled to arrive on 19th Dec.
He booked online through a company called BudgetAir, and used his Visa debit card.
In early October, he rang BudgetAir to cancel the flight and rec'd an email from them explaining that he must tell them his name, flight confirmation number and dates of travel.
They told him he would have to pay a cancellation fee of about £100 which he agreed.
Their email stated it could be 8-10 weeks before it would appear credited back to his card.
He sent the req info and waited.
On 28th December he rang them to ask about the refund and was told that his emailed response had not been received and therefore his ticket was treated as a 'no-show' and no refund will be given (he has the letter emailed to them in his sent items dated 7th Oct)
Now, they have said they will only give him a £95 refund and they are still saying he was a 'no show'.
I told him to do a dispute through Visa, however Barclays tried to say that he has gone past the acceptable 8 week time frame in which someone must file a dispute. I don't believe that the dispute started 8-10 weeks ago, in my mind it began on 28th December. There was no dispute until after 10 weeks or more had elapsed with no sign of refund.
Does anyone here have any idea how my son can start to recoup the £650 that he's legitimately owed?
Back in September my son booked a flight from South Korea to UK scheduled to arrive on 19th Dec.
He booked online through a company called BudgetAir, and used his Visa debit card.
In early October, he rang BudgetAir to cancel the flight and rec'd an email from them explaining that he must tell them his name, flight confirmation number and dates of travel.
They told him he would have to pay a cancellation fee of about £100 which he agreed.
Their email stated it could be 8-10 weeks before it would appear credited back to his card.
He sent the req info and waited.
On 28th December he rang them to ask about the refund and was told that his emailed response had not been received and therefore his ticket was treated as a 'no-show' and no refund will be given (he has the letter emailed to them in his sent items dated 7th Oct)
Now, they have said they will only give him a £95 refund and they are still saying he was a 'no show'.
I told him to do a dispute through Visa, however Barclays tried to say that he has gone past the acceptable 8 week time frame in which someone must file a dispute. I don't believe that the dispute started 8-10 weeks ago, in my mind it began on 28th December. There was no dispute until after 10 weeks or more had elapsed with no sign of refund.
Does anyone here have any idea how my son can start to recoup the £650 that he's legitimately owed?