I took a phone in for repair to carphone warehouse on 10th september.
I enquired about it today, they say they have not got the phone, but yet i have receipt to say they do have it,
I have tried to phone up to make a complaint, i was told they would not put me through to any one to make a complaint, as there is no one in a higher postion than the idiots who answer the phones

Unbelievable,how do they explain the receipt?

Webpage for complaints:
http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view%28%29=c{7cb87850-d849-11de-e56d-000000000000}

For a written complaint try:
Carphone Warehouse Group PLC
1 Portal Way
London
W3 6RS

Address it to either Matt Stringer (Managing Director) or the Complaints Dept. I advise to send recorded signed for.

Thanks

Update:
I received a missspelt text on my mobile at 4am this morning telling me to go to carphone warehouse at 5am to collect my mobile. haha yea am i am going to do that, NOT.

Just received a phone call on my house phone from 01516775355 the girl said,
" are you the guy with phone in carphone warehouse," I said yes she said " your not getting it back, its karma and your going to get burnt" she then hung up.

I phoned bt, i was told by them this is a call box on Hoylake Road, Moreton.

I have spoke to carphone warehouse one of the managers, and she tells me the text I got is not from them.

I went to carphone warehouse shop in wallasey, they have no information about my phone on there computers, I asked how do they explain my receipt proving i gave it to them.

They then asked me to leave the shop.

Go to police and tell them about your `theft` but try not to use words like `pricks, knobs and dickheads` when refering to the Car Phone Warehouse!!
Id go in on a major kickoff!!!
Bull in a china shop....try an outraged customer in a fone shop with a baseball bat!!!

I told them in shop, If I do not get my phone back, shop-due- closed- damged- to

But not in that order,

Am currently on phone now to carphone warehouse manager.

How about a Wiki "meet" at the appropriate branch of Carphone Warehouse. We could all just be browsing around - but we all just happen to be behind Willo when he has the next conversation.

Snod

i have just been hold, they will replace it with the next model up, a refurbished nokia 3310,

Are the havin a laugh, I gave them a Samsung Wave S8500, its on receipt.
Its a bloody good job they werent in same room as me.

I emailed them a copy of receipt, they said they will phone me back in 30 mins.
Nokia 3310 went out with the dinsaurs, (excuse spelling)

Do they mean the Samsung S3310 ?

Well they can jog on with that one, i want a samsung galaxy S2 as compo lol

Any update? This is bizarre.

I received a phone call from manager, they have found my phone, and are sending it back to the shop un-repaired, they are unable to repair it, so the good doc said he can do it for me..
I wonder if the carphone warehouse wallasey shop will ask me to leave the shop again, i shall see when i go to collect it today

They are an absolutely awful company. I had dealings with them once only to find that their customer service is a total disgrace.
They told me that my phone was beyond repair so I contacted the phone's manufacturer who repaired it free of charge. When I reported this to Carphone Warehouse I received no further contact. Weeks later they had the audacity to send me a survey to complete regarding my recent transactions. I was brutally honest with my complaints but I heard no more. Not a hint of an apology.
I would strongly advise anyone against giving this company their business.

Got my phone back, and now when i switch phone on i get black screen with blue border, with yellow writing saying ( UPLOAD data to pc )

I sent my phone back to vodafone to be repaired last week, i got text message today saying it has been repaired and is now ready for collection from vodafone shop, so of i go to shop, only to find out they do not have it, and it has been deleted from the system.

They said as they no longer do the samsungwave s8500, would i like to pick a phone i want, so i choose the samsung galaxy s2, they went all through the process of checking contents in the box, then they did something on pc, and said we have found your phone you can collect tomorrow afternoon.

Dam dam dam: I come so close to getting a galaxy s2.

Classic emotional roller coaster

Maybe if it was completely fried again they might swap it for you

they fixed it now

Your phone has been in the hands of some real incompetent people....Great story though, got to admit that i've used Carphone Warehouse a few times and never had a problem, this would make me think twice now.

i did fry it tho hehe, even the doc said i had goosed it good style.

haha willo someone has it in for you, did u gt it sorted in the end

yea all sorted, i got it back, and vodafone sent it off for repair, and i got it back, all fixed. am not going to start messing around with the software again.

haha did u attemp to change the os ?

I downloaded bada 2.0.1 from unofficial site, and flashed my phone, instead of waiting for the official release in December, vodafone said the main board was fried, oopps