Scottish Power gas card - debt - 16th Oct 2010 9:36pm
The premises where I have lived since 2003 has had a Scottish Power gas meter, which is 'topped up' with a gas card.
Ever since I've used it, which is only in the winter, it has charged me debt. Every £10, it takes £7 debt. The person I live with says she can't remember actually having any debt as there has been a gas meter in since she moved in and you cannot actually incur any charges from using it. Especially not 70% of every amount - she just assumed it was a simple charge for using the machine. I don't, and really want to get the money back over the period of 7 years and remove this stupid debt thing which isn't owed! It might be from a previous tenant, as my partner has rang in the past and just been fobbed off with a 'it's your debt' kind've thing. I know Scottish Power are really shit on customer service, but need to get to the bottom of this now. £10 lasts two days maximum at the lowest gas temp.
Does anyone understand how they work?
Ever since I've used it, which is only in the winter, it has charged me debt. Every £10, it takes £7 debt. The person I live with says she can't remember actually having any debt as there has been a gas meter in since she moved in and you cannot actually incur any charges from using it. Especially not 70% of every amount - she just assumed it was a simple charge for using the machine. I don't, and really want to get the money back over the period of 7 years and remove this stupid debt thing which isn't owed! It might be from a previous tenant, as my partner has rang in the past and just been fobbed off with a 'it's your debt' kind've thing. I know Scottish Power are really shit on customer service, but need to get to the bottom of this now. £10 lasts two days maximum at the lowest gas temp.
Does anyone understand how they work?