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Joined: Feb 2009
Posts: 448
Smartchild
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OP
Smartchild
Joined: Feb 2009
Posts: 448 |
Park Group Plc has a requirement for a permanent, full-time Support Specialist to be based in the Group Technical Services Department.
Reporting to the Network Manager, the main purpose of the role is to:
• Assist all members of the Network Team in their assigned duties. • Resolve support calls assigned via the Service Desk. • Learn all aspects of the roles within the Network Team. • Acquire new skills and accept responsibilities. • Assist the team members with projects and roll-outs. • Manage servers, storage technologies and the virtualisation platforms. • Communicate clearly with users and colleagues alike. • Create and maintain documentation. • Work within an ITIL framework.
The technical skillset required for this position must encompass:
• Windows Server 2008 R2 and Windows Server 2012 experience. • Active Directory (Server 2008) • Microsoft HyperV 2 and 3 experience (any other Virtualisation technology experience would be an advantage). • Microsoft Clustering / Network Load Balancing and application level High Availability (such as Exchange Server 2010 DAG and CAS array environment, etc.) • Microsoft System Centre Suite, especially Virtual Machine Manager, Data Protection Manager and Operations Manager. • Microsoft Exchange 2010 • Microsoft Sharepoint 2010 • Microsoft Deployment and Update services. • iSCSI SAN experience • Client Operating systems – Windows 7 and 8.1. • Server and workstation hardware experience (i.e. memory modules’ replacement, CPU addition/replacement, NIC installation and provision, etc.) • Excellent troubleshooting skills.
The basic / background skillset required for this position:
• Excellent communication skills with end-users, colleagues and suppliers. • Experience in escalating issues with Microsoft and pushing for resolution. • Independent research aptitude using a wider scope than just Google. • Clear understanding of Change Control and adherence to the process when working with production systems. • Excellent reporting skills and ability to adapt writing style depending on audience. • Willingness to resolve any issue, may it be small (i.e. user-based) or infrastructure wide (e.g. AD logon, DNS resolution issues). • Persistence in taking an issue through to resolution. • Systematic approach when problem-solving. • Working very well with colleagues to produce required outcomes.
To apply for this role, please send your CV and a covering letter to Rachael Lees, Group HR Manager by no later than 6 December 2013
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Gaza
by diggingdeeper - 29th Oct 2023 9:28am
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Xbox
by TudorBlue - 3rd Mar 2024 8:48pm
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