WikiWirral Online with you since 2003, fantastic.
Forum Statistics
Forums65
Topics76,352
Posts1,033,281
Members14,560
Most Online16,551
Feb 2nd, 2024
Who's Online Now
7 members (3 invisible), 8,175 guests, and 438 robots.
Key: Admin, Global Mod, Mod
Top Posters
sunnyside 45,164
MattLFC 22,315
Mark 21,269
granny 17,788
_Ste_ 16,345
Newest Members
Kalena1962, rattus, Lisrush, Emotecreative, ArranGirl13
14,560 Registered Users
New General Forums
New Wirral History
Tall Brick Chimneys
by diggingdeeper - 16th Mar 2024 11:56am
D.I.Y. / Building Shop
by mharford91 - 3rd Mar 2024 8:53pm
1970's Murder in Central Park, Wallasey
by cutespam - 4th Aug 2018 10:28am
Old Hall in Higher Bebington
by Rhoobarb - 25th May 2010 5:55pm
Oleo Works
by Ducko - 14th May 2008 3:09pm
Top Posters(30 Days)
granny 14
casper 13
bri445 4
Topic Replies
What song are you listening to?
by diggingdeeper - 28th Mar 2024 6:06pm
Facial recognition coming in supermarkets?
by diggingdeeper - 27th Mar 2024 3:50pm
Bolts at Bebington Road
by diggingdeeper - 27th Mar 2024 2:33am
Hot Spot Chippie Broadway
by Excoriator - 26th Mar 2024 7:57pm
Tall Brick Chimneys
by diggingdeeper - 26th Mar 2024 5:43pm
Lost river (Well, brook really)
by diggingdeeper - 26th Mar 2024 3:09am
Old Hall in Higher Bebington
by diggingdeeper - 24th Mar 2024 5:58pm
Netflix 3 Body Problem.
by BultacoAstro - 22nd Mar 2024 8:04am
Wisper electric bike. 36v .
by Dilly - 21st Mar 2024 7:36pm
March
M T W T F S S
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
Top Likes Received (30 Days)
cools 1
Kylix 1
Top Likes Received
bert1 14
Mark 4
Gibbo 3
Previous Thread
Next Thread
Print Thread
Joined: Jun 2011
Posts: 59
Member
OP Offline
Member
Joined: Jun 2011
Posts: 59
hi, i dont know if this is the correct section. I want to warn all car owners not to use the jet wash at the bp/snax24 petrol station. The reason being a 3pound wash i paid to wash my car has left it leaving a rather expensive total respray of my whole vehicle. I used there soft brush to give the car a good wash which transfered some sort of paint all over my car, i only noticed when i used the lance to jet the soap away that the brush had basically painted my car. I informed the cashier who claimed he was not the manager and kindly told me it was my fault and i hadnt cleaned the car properly. Eventually he came to look at the soft brush and the jet wash and agreed that the brush had infact transfered the paint to my car and assured me that the manager would be in touch with me in the morning to resolve the matter. The next day i had no phone call so i went down there to be told again by the same person that the manager wasnt in but again he would be intouch in the morning. The next day i got a phone call from the manager asking me to call down to resolve the matter, which i did. When i got there the same cashier then told me infact he was the manager and told me the equipment had been tested and there was no way that the paint came from there it must of been there before i cleaned my car? He then handed me a complaint form and said if am not happy fill it in. I emailed headoffice with photo evidence of the brush and the damage to be told by them that i used the jet wash at my own risk and i should claim of my insurance for a repaint of the car.

I never thought a £3 wash could cost me a respray but it looks like its going to. Its either that or my car stays full of paint that stands out a mile and will make it almost worthless to sell on.

I hope this stops others going through the same.

Last edited by Mark; 7th Mar 2012 11:14pm. Reason: Renamed
Google Ads
Joined: Jul 2011
Posts: 2,620
Forum Master
Offline
Forum Master
Joined: Jul 2011
Posts: 2,620
all car washes state on a sign, (Use at own risk)
However I do not think that is legally binding, so do pursue the matter.

Joined: Feb 2010
Posts: 2,631
Forum Master
Offline
Forum Master
Joined: Feb 2010
Posts: 2,631
I think they'll probably stand on the "reasonable care" defence, they can't possibly check the car wash after every use so as long as they can prove it is checked regularly, that there were no complaints before you, and that they closed it after you, they'll probably get away with it.

I had something similar with an automated wash many years ago when it decided to eat both of my wing mirrors, I did the usual complaint, and received the standard reply of use at own risk. I insisted they check the machine to which they phoned me later that day to say that they had and there was no problem with it.

Luckily I knew someone who worked there and they mentioned in passing that a funny thing had happened and that it had torn off the area managers wing mirrors, so the next day I called them, told them what I knew, not where from, and that they had attempted to evade their liability by deception, namely by stating that when they had checked it they said it was fine when they knew it wasn't, I got the cheque in the next post.

The part you might want to push is why the manager lied to you and denied he was the manager and what did his delaying tactic achieve, tell them that you'll pursue it through the small claims court including their inherent dishonesty and let a judge make up his mind who is responsible, you might find this gives them the incentive they need.

Joined: Jul 2011
Posts: 2,620
Forum Master
Offline
Forum Master
Joined: Jul 2011
Posts: 2,620
Notice or no notice, it's irrelevant, if you can prove their car wash damaged your car, they are liable.

Don't expect the owners to hold their hands up and submit quietly to a claim because that sets them up for any future claims or presidents,-----and that will never do.

You are going to have to do the leg work and IMO the first thing you are going to have to do is prove you used the car wash on the day your car got damaged. (

Don't get tied up in people not excepting responsibility at the garage and don't expect them to back your claim of damage done, in other words you showed them.

It may add a little weight but only after all the other .s & Xs have been taken care of.

Proof, decent Photos, Correspondence, an independent report would go down very well and include two or three estimates, then either Media or small claims court.

If you can not show/prove the car wash is responsible, forget Court, go for media coverage IMO


Do you have the slip that you was given with the code for the car wash, this should be sufficient as proof of purchase/use?

Surely their log on the car wash would show that code being entered and used... Well, i'd have thought so.

Worth mentioning in the letter about potential media coverage and/or legal action?

Good Luck

Try contacting your local trading standards office...they may be able to advise you.

I'm pretty sure that any business is legally obliged to have a notice or sign stating its registered office address and that is where you should write to/serve notice to.

Use the county court, you can download the forms and it costs very little money. you do have to give due warning in writing before sending the claim to court. most large businesses just cough up on reciept of the summons unless the claim is totally riduculous because it will cost them more to defend it than to pay and the chances are it wouldn't ever get to court.

Info on claiming Clicky

Download forms Clicky

Last edited by Willo; 7th Mar 2012 2:37pm.
Joined: Dec 2008
Posts: 5,444
Forum Veteran
Offline
Forum Veteran
Joined: Dec 2008
Posts: 5,444
You've got my sympathy mate but why not use the hand car washes that are available now? Saw damage years ago from automated and would rather do my own sponge off than use them again.


Birkenhead........ God's own Room 101.
Joined: Feb 2012
Posts: 3
Beginner
Offline
Beginner
Joined: Feb 2012
Posts: 3
i all wys use this car wash and i have no problems there i think its good i get the gold £4 one hope it was a one off not sure if i want too go there agaian now yhats for letting people know

Joined: Dec 2010
Posts: 3,354
Forum Guardian
Offline
Forum Guardian
Joined: Dec 2010
Posts: 3,354
Originally Posted by BandyCoot
You've got my sympathy mate but why not use the hand car washes that are available now? Saw damage years ago from automated and would rather do my own sponge off than use them again.


withthat

Wouldn't use the automated as they have same problem, grit collects on bristles and transfer to your lacquer, giving your paint job a lovely brillo'd finish, same with jet wash wax wands, basically wrecks the paint.

Best hand washing with a clean grit free sponge IMO and treating with a wax to retain the showroom shine laugh


[Linked Image]
[Linked Image]
Joined: May 2008
Posts: 444
Smartchild
Offline
Smartchild
Joined: May 2008
Posts: 444
If going down county/small claims court, check your insurances, mortgage, bank account benefits and any union memberships to see if you are entitled to free legal advice/representation.

Unless it's eaten away at the lacquer, try a cutting compound such as t-cut (plus a decent detailing wax for afterwards). If you've resigned yourself to a respray anyway, you've not much to lose.

However, sounds like vandalism of the equipment rather than malicious intent by the owners of the garage. The difficulty is proving the staff were negligant. With the length of time now past any unscrupulous manager will have had the the staff on duty fraudulently fill out any sort of equipment "sign off" sheets as though nothing was wrong (and you won't be able to prove this is the case unless you got said sheets at the time of the incident).

If you are fully comp, get some quotes and compare to the excess on your car insurance.

Joined: Jan 2010
Posts: 413
Smartchild
Offline
Smartchild
Joined: Jan 2010
Posts: 413
I didnt realise you got a paint job at a Jet wash!

Joined: Aug 2011
Posts: 249
Addict
Offline
Addict
Joined: Aug 2011
Posts: 249
Quote

I never thought a £3 wash could cost me a respray but it looks like its going to. Its either that or my car stays full of paint that stands out a mile and will make it almost worthless to sell on.

I hope this stops others going through the same.


The chances are that your paintwork still is recoverable and may NOT need a re-spray after all.

Have you tried to remove any of the paint with Acetone or Cellulose thinners using a soft cloth?
If your car paintwork is a factory finish you are highly unlikely to damage the original existing paint finish but the solvent almost certainly will remove the offending paint.

PB

Joined: Aug 2005
Posts: 16,345
Likes: 1
Wiki Master
Offline
Wiki Master
Joined: Aug 2005
Posts: 16,345
Likes: 1
Originally Posted by Nelzy84
Originally Posted by BandyCoot
You've got my sympathy mate but why not use the hand car washes that are available now? Saw damage years ago from automated and would rather do my own sponge off than use them again.


withthat

Wouldn't use the automated as they have same problem, grit collects on bristles and transfer to your lacquer, giving your paint job a lovely brillo'd finish, same with jet wash wax wands, basically wrecks the paint.

Best hand washing with a clean grit free sponge IMO and treating with a wax to retain the showroom shine laugh


withthat

Nobody washes my cars apart from me mad

That includes those american car wash places, 1st and last time i went to one i told them NOT to put TFR on my paintwork nor spraywax and they did so never again, best to do it yourself.

You should only use a sponge after jetwashing the excess dirt off 1st.

Never use the automated systems as they will wreck your paintwork.


[Linked Image][Linked Image]

Putin khuilo
Joined: Aug 2004
Posts: 22,315
Wiki Master
Offline
Wiki Master
Joined: Aug 2004
Posts: 22,315
I've used the Arc for years, never had a problem. Shame they shut the Campbletown Road site down.

If it's a nice day I'll handwash it and use meguiars, but generally the 1.50 (sometimes 99p lol) or the 2.20 wash at the Arc will do lol.

Motorway driving for work = it's only going to get rotten within a few hours anyway!!

smile

Joined: Dec 2003
Posts: 8,019
Wiki Veteran
Offline
Wiki Veteran
Joined: Dec 2003
Posts: 8,019
I used the arc in brom a few years back, the lad somehow snapped his squeegie think on the boot and left a nice 20" scrath across my boot. I noticed this when I got home so I went back, showed the manager, filled out an accident/damage form and within a week there was a cheque for £250 to get it fixed.

I also used a hand car wash on borough road and the guy using the sponge didnt realise there were stones on it and left lots of hairline scratches all over the rear quarter. I again had a moan but it got me no where.

Some times youwin, sometimes you dont.


Uncertainty or not knowing causes depression, Im happy because I know I'm going to die one day!

Moderated by  Mod 

Link Copied to Clipboard
Random Wirral Images

Click to View Topic.
Newest Topics
Facial recognition coming in supermarkets?
by Excoriator - 27th Mar 2024 10:52am
Hot Spot Chippie Broadway
by Excoriator - 26th Mar 2024 7:57pm
Bolts at Bebington Road
by Excoriator - 23rd Mar 2024 9:48am
Netflix 3 Body Problem.
by BultacoAstro - 22nd Mar 2024 8:04am
Tall Brick Chimneys
by diggingdeeper - 16th Mar 2024 11:56am
For Sale & Free
Wisper electric bike. 36v .
by Dilly - 21st Mar 2024 7:36pm
This is Elvis
by GingerTom - 17th Mar 2024 2:37pm
Member Spotlight
KevinFinity
KevinFinity
Wirral
Posts: 2,354
Joined: April 2009
Today's Birthdays
There are no members with birthdays on this day.
New Wirral Info
Facial recognition coming in supermarkets?
by Excoriator - 27th Mar 2024 10:52am
Hot Spot Chippie Broadway
by Excoriator - 26th Mar 2024 7:57pm
Bolts at Bebington Road
by Excoriator - 23rd Mar 2024 9:48am
Get your Money Tree ready
by keef666 - 22nd Mar 2023 12:27pm
Restaurant/pub with outdoor seating - Bromborough
by CarterUSM - 7th Aug 2020 7:59pm
News : New Topics
Gaza
by diggingdeeper - 29th Oct 2023 9:28am
Lost river (Well, brook really)
by Excoriator - 10th Sep 2019 8:50am
New Enthusiast Forums
Netflix 3 Body Problem.
by BultacoAstro - 22nd Mar 2024 8:04am
Xbox
by TudorBlue - 3rd Mar 2024 8:48pm
Wiper mechanism needed
by Peter0787 - 20th Feb 2024 4:07pm
What song are you listening to?
by - 24th Jun 2007 9:06am
Popular Topics(Views)
5,069,775 WIKI WALK CHAT
4,013,851 Spotted!
Powered by UBB.threads™ PHP Forum Software 7.7.5