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Joined: Mar 2010
Posts: 4,044
Forum Guardian
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OP
Forum Guardian
Joined: Mar 2010
Posts: 4,044 |
Talk talk have the cheek to charge me £65 for sending a bt engineer out because i phoned to say i had an internet problem and the bt engineer reported no fault on line.talk talk still not sorted out the problem of line dropping regularly. No better than virginmedia.
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Joined: Nov 2011
Posts: 1,925
Forum Addict
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Forum Addict
Joined: Nov 2011
Posts: 1,925 |
I've only ever heard bad things about talktalk. I'm with plusnet and i've never had any problems. The speeds are good, i can play halo5 or ESO on Xbox Live while also streaming the football on SkyGo on my laptop and my girlfriend can stream something else at the same time and it handles it brilliantly!
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Joined: Jan 2014
Posts: 7,098
Wiki Addict
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Wiki Addict
Joined: Jan 2014
Posts: 7,098 |
Talk talk have the cheek to charge me £65 for sending a bt engineer out because i phoned to say i had an internet problem and the bt engineer reported no fault on line.talk talk still not sorted out the problem of line dropping regularly. No better than virginmedia. What steps have you taken to take it further with them? To tell you the truth my internet and phone has went down a few times within 2 days and it is there problem not mine. if you are paying them on time and been a loyal customer point this out to them that this is not your fault.
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Joined: Aug 2008
Posts: 19,446
Wiki Master
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Wiki Master
Joined: Aug 2008
Posts: 19,446 |
Have a rant on there facebook/ twitter pages- companies do not like that. They tend to jump through hoops, then
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Joined: Mar 2010
Posts: 4,044
Forum Guardian
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OP
Forum Guardian
Joined: Mar 2010
Posts: 4,044 |
Reported fault several months back and Talk Talk were monitoring it and occasionally tweaking settings at their end. Give them due they do ring me up to ask how things are and I tell them the usual ok for day or so then slows down drops connection many times a night. They tweak it again and its ok--they say its balancing stability of connection with speed. have cancelled standing order --they can come cap in hand for payment. Interestingly their voice recognition software understands "shi*te internet" as it responded "your having problems with internet--is that correct"
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Joined: Jan 2014
Posts: 7,098
Wiki Addict
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Wiki Addict
Joined: Jan 2014
Posts: 7,098 |
Demand that you are a customer and you will cancel .they will soon listen. there internet and phone has went down 2 days now .Only for a few hours but not good if you are in work
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Joined: Jul 2008
Posts: 14,344 Likes: 19
Wiki Master
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Wiki Master
Joined: Jul 2008
Posts: 14,344 Likes: 19 |
Cancelling standing order could be dangerous, they used to be pretty quick in handing charges over to debt collection companies whether the charges were correct or not..
We don't do charity in Germany, we pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn https://ddue.uk
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Joined: Nov 2003
Posts: 21,269 Likes: 4
Wiki Master
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Wiki Master
Joined: Nov 2003
Posts: 21,269 Likes: 4 |
Ive sent you a pm fish, just want yo quiz you more about your setup etc, if open reach say no fault, maybe its local. But we still have to rule out local anyway.
ISP dont normally support work / business. I only know of BT for business, so they call most business connections domestic so there is no compensation when you loose the internet.
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Joined: Nov 2003
Posts: 21,269 Likes: 4
Wiki Master
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Wiki Master
Joined: Nov 2003
Posts: 21,269 Likes: 4 |
After a chat with Fish, we need to establish if its the router rebooting, or is it the internet connection dropping. So we can do more after fish works out whats happening.
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Posts: 1,315
Joined: May 2011
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There are no members with birthdays on this day. |
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Gaza
by diggingdeeper - 29th Oct 2023 9:28am
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Xbox
by TudorBlue - 3rd Mar 2024 8:48pm
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