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#994727 13th Dec 2015 8:59pm
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Talk talk have the cheek to charge me £65 for sending a bt engineer out because i phoned to say i had an internet problem and the bt engineer reported no fault on line.talk talk still not sorted out the problem of line dropping regularly. No better than virginmedia.

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fish5133 #994733 13th Dec 2015 10:13pm
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I've only ever heard bad things about talktalk. I'm with plusnet and i've never had any problems. The speeds are good, i can play halo5 or ESO on Xbox Live while also streaming the football on SkyGo on my laptop and my girlfriend can stream something else at the same time and it handles it brilliantly!

fish5133 #994736 13th Dec 2015 10:23pm
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Originally Posted by fish5133
Talk talk have the cheek to charge me £65 for sending a bt engineer out because i phoned to say i had an internet problem and the bt engineer reported no fault on line.talk talk still not sorted out the problem of line dropping regularly. No better than virginmedia.
What steps have you taken to take it further with them?
To tell you the truth my internet and phone has went down a few times within 2 days and it is there problem not mine.
if you are paying them on time and been a loyal customer point this out to them that this is not your fault.

RUDEBOX #994750 13th Dec 2015 11:23pm
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Originally Posted by RUDEBOX
Have a rant on there facebook/ twitter pages- companies do not like that. They tend to jump through hoops, then wink

fish5133 #994753 13th Dec 2015 11:44pm
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Reported fault several months back and Talk Talk were monitoring it and occasionally tweaking settings at their end. Give them due they do ring me up to ask how things are and I tell them the usual ok for day or so then slows down drops connection many times a night. They tweak it again and its ok--they say its balancing stability of connection with speed.
have cancelled standing order --they can come cap in hand for payment.
Interestingly their voice recognition software understands "shi*te internet" as it responded "your having problems with internet--is that correct"

fish5133 #994754 14th Dec 2015 12:03am
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Demand that you are a customer and you will cancel .they will soon listen.
there internet and phone has went down 2 days now .Only for a few hours but not good if you are in work

fish5133 #994758 14th Dec 2015 7:55am
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Cancelling standing order could be dangerous, they used to be pretty quick in handing charges over to debt collection companies whether the charges were correct or not..


We don't do charity in Germany, we pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn

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fish5133 #994771 14th Dec 2015 11:19am
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Ive sent you a pm fish, just want yo quiz you more about your setup etc, if open reach say no fault, maybe its local. But we still have to rule out local anyway.

ISP dont normally support work / business. I only know of BT for business, so they call most business connections domestic so there is no compensation when you loose the internet.


fish5133 #994867 14th Dec 2015 8:42pm
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After a chat with Fish, we need to establish if its the router rebooting, or is it the internet connection dropping.
So we can do more after fish works out whats happening.


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