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#97126
17th Apr 2005 10:10pm
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Joined: Nov 2003
Posts: 5,327
Forum Veteran
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OP
Forum Veteran
Joined: Nov 2003
Posts: 5,327 |
Took a trip down to Nottingham today to the Nationals show ground for this year and to meet with the organisers. Great day and got loads sorted out. Driving back doing approx 100mph along the A53 or somit and started loosing all power....... Looked in the mirror and somit wasnt quite right. There was a huge white cloud following me.... Nope it was white smoke pouring from my exhausts, i mean big time and i kept on loosing more and more power and had to roll into a lay-by.... Hmmmmm.... Not looking good at all !!! Phoned the AA and waited for a hour for a local garage recovery company to arrive. They recovered us about 5 miles away to there garage and there was a roadside AA guy there in his little van. He took one look and phoned the central control for the AA. The AA would not pay for this recovery company to take us home so he dropped my car off the wagon and we were left abandonded at this closed garage for just over a hour until a AA recovery wagon arrived, he loaded us up and started taking us home, yipee, at last..... Well, not that simple was it. This recovery driver was finishing work in 2 hours therefore he could not take us all of the way. He took us north on the M6 to Knutsford services where he dropped us and the car off and left us to await another hour for another Recovery wagon to arrive, load us up on the third recovery wagon and take us home finally. Not a good day at all for us.... The standards of service i recieved today from the AA was appauling. Three recovery trucks, three hours waiting between trucks coming and going all to get home. It took 8 hours to get home for a simple 2 hour journey.
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#97127
17th Apr 2005 10:17pm
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Joined: Nov 2003
Posts: 5,327
Forum Veteran
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OP
Forum Veteran
Joined: Nov 2003
Posts: 5,327 |
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#97128
17th Apr 2005 10:26pm
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Joined: May 2004
Posts: 6,261
Wiki Guide
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Wiki Guide
Joined: May 2004
Posts: 6,261 |
OMG what you gonna change it to cos that car really stood out
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#97129
17th Apr 2005 10:29pm
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Joined: Nov 2004
Posts: 7,238
Wiki Addict
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Wiki Addict
Joined: Nov 2004
Posts: 7,238 |
Ouch mate, sorry to hear it. Let us know as soon as u find out what happened. That musttve blown in a big way for all that smoke man. Hears hoping its cheap to repair *crosses fingers*
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#97130
17th Apr 2005 10:36pm
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Joined: Jan 2005
Posts: 1,312
Forum Addict
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Forum Addict
Joined: Jan 2005
Posts: 1,312 |
sorry to hear that scooby, hope you will get it fixed soon and it will be sorely missed if you sell it. But if you are after reliability, get a metro
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#97131
17th Apr 2005 11:02pm
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Anonymous
Unregistered
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Anonymous
Unregistered
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Oh no! Hope you get her sorted soon :go:
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#97132
18th Apr 2005 12:22am
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Joined: Nov 2003
Posts: 5,327
Forum Veteran
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OP
Forum Veteran
Joined: Nov 2003
Posts: 5,327 |
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#97133
18th Apr 2005 12:29am
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Joined: Dec 2003
Posts: 2,943
Forum Master
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Forum Master
Joined: Dec 2003
Posts: 2,943 |
scooby im gutted for you matey as you haven't had much luck with your motor lately have you lets hope its nothink seruois matey and you get it back on the road soon
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#97134
18th Apr 2005 12:36am
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Joined: Mar 2005
Posts: 404
Smartchild
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Smartchild
Joined: Mar 2005
Posts: 404 |
fawk that is not good at all, surely the engine is under warranty?? if its not I would be gutted. About the AA I would be seriously sending harsh emails to them and asking them if they can give you an explanation, I would demand a refund or some free stuff .. It will be sad if its something serious and you have to get rid of the Scooby. Gutted for you mate..
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#97135
18th Apr 2005 12:37am
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Anonymous
Unregistered
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Anonymous
Unregistered
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blahahahahaha I didnt read ades post
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#97136
18th Apr 2005 12:41am
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Joined: Mar 2005
Posts: 404
Smartchild
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Smartchild
Joined: Mar 2005
Posts: 404 |
Skyline would be nice, Nice simple engines
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#97137
18th Apr 2005 12:41am
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Joined: Jan 2004
Posts: 1,730
Forum Addict
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Forum Addict
Joined: Jan 2004
Posts: 1,730 |
Realy gutted for you mate hope you get it sorted Six Weeks to the nationals or twenty nine working days NO PRESSURE!
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#97138
18th Apr 2005 12:47am
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Joined: Nov 2003
Posts: 5,327
Forum Veteran
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OP
Forum Veteran
Joined: Nov 2003
Posts: 5,327 |
Hmmmmm.... Nissan Skyline, who knows eh A E-Mail somit like this ???? To Whom It May Concern, I am writing to you to complain about the standards of service I received today following a breakdown in the Nottingham area. I have documented the list of events below for your appraisal.
Broke Down A50 : 14:25
Contacted AA via telephone at 14:26
Sub-Contract local garage arrived at 15:20
They took us approx 5 miles to the local recovery company’s premises, arrived at 15:35
Met with a AA Roadside Assistance vehicle to confirm the vehicle could not be repaired.
The AA roadside assistance vehicle driver contacted AA via telephone and the AA would not pay for the recovery to my home address via the local garage who recovered us from the roadside. We were informed we would have to wait until a AA recovery vehicle was available to take us to my home address. My vehicle was un-loaded from the first recovery truck and we were left to wait for another recovery vehicle to arrive. We were at the local garage car park(which was closed for business) for 1 hour and 11 minutes with a 8 year old in the cold and wet with no heating before the next recovery vehicle arrived at 16:46
I requested a courtesy vehicle from the AA employee in the roadside assistance vehicle as my AA Membership states I am entitled to a courtesy vehicle for 24 hours. I was informed I could not have one until tomorrow (Monday) as all the Europcar rental offices were closed. I have read through your terms and conditions and I am unable to find where it states this is only available during restricted times. I was informed by your roadside assistance vehicle driver this service was only available Monday to Friday 08:00 – 18:00 as these are Europcar opening times. Also there is a Europcar rental service available at West Midlands Airport which is open until 22:30 on Sundays.
During the time we were left waiting in the car park I made two telephone calls to the AA Breakdown number to attempt to find out when we would be recovered. The second telephone call was with BAZ from your Deployment office, west midlands at 16:30 At 16:30 he told me the recovery truck would arrive in 5 minutes (16:35) The recovery truck finally arrived at 16:46
The driver loaded my vehicle onto this recovery truck and we finally departed the garage car park at 17:00 some 1 hour and 25 minutes after arriving there and some 2 hours and 34 minutes after my breakdown.
Once we were mobile the driver informed me he would not be able to take us all the way home as he would arrive back to your depot approx 45 minutes after his shift finishes therefore he requested a “LEG” (Vehicle transfer) via text message shortly after departing. Approx 30 minutes into the journey the driver received a telephone call to arrange the transfer of my vehicle to a third recovery truck. We arrived at Knutsford services on the M6 northbound at 18:15 and my vehicle was un-loaded for a second time.
We were left waiting at Knutsford services for another 42 minutes until the third recovery truck arrived. This driver loaded my vehicle onto his truck and departed Knutsford services at 19:06.
We finally arrived at the final location at 20:00 which is some 5 hours and 25 minutes after my breakdown. This whole journey should have taken under three hours including waiting 1 hour for the first recovery truck to arrive at my breakdown location.
I would like to take this opportunity to comment on the professionalism of the staff we dealt with today. All the drivers were very kind, polite and courteous to me and my party with the exception of BAZ from your telephone centre in the west midlands. I found BAZ to be very rude and abrupt during my telephone conversation and he raised his voice to me on several occasions.
To summarize I would like you to explain the following points :
Why was the first sub-contracted recovery not allowed to transport myself and my vehicle to my home address ? Why we were left waiting some 1 hour and 11 minutes in a car park of a closed garage with an eight year old child in the cold with no heating and wet. Why did the AA dispatch a driver to transport us to our home knowingly that the driver would not be able to complete this journey due to his shift finishing shortly after collecting us from the garage car park ? Why were we left another 42 minutes at Knutsford services waiting for a third vehicle to transport us for the final part of our journey ? Why was I not given a courtesy vehicle when I broke down as my membership clearly states ?
I am complaining about the whole situation I encountered today with the AA. Three recovery vehicles and three lengthy delays transferring my vehicle from recovery truck to recovery truck. I find this whole situation totally unacceptable and I am sure you must agree that it would not be unreasonable to expect to receive a much higher standard of service from a professional company such as the AA.
I will await your prompt reply to this e-mail with a full explanation of the facts that I have stated above.
Lets see what they have to say
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#97139
18th Apr 2005 1:29am
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Joined: May 2004
Posts: 1,225
Forum Addict
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Forum Addict
Joined: May 2004
Posts: 1,225 |
200bhp from a nasp 1.8 vvc lump! get some nos on there and forget about reliability because if it breaks you can just put it your pocket!!!
Check out My Members Car Profile : Click me
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#97140
18th Apr 2005 1:51am
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Joined: Nov 2003
Posts: 3,041
Forum Master
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Forum Master
Joined: Nov 2003
Posts: 3,041 |
Oh dear, gutted is the magic word, fingers crossed it is the turbo then. As for the aa that is terrible anfd glad you have complained.
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