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#959496 - 28th Aug 2015 4:22pm Cryptolocker Ransomware Beware
fish5133 Online   content
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Registered: 22nd Mar 2010
Posts: 2823
Loc: Heswallish
Been hit with above virus. Think I picked it up when trying to find a live football match on the net. had mixed advice about it. One computer guy said just say goodbye to all your files, wipe clean the hard drive, reinstall a clean windows package £50+

another guy said don't listen to that computer guy he is a liar cant be trusted (strong words about a competitor) we can sort it out and you wont lose any files. No fix no fee or £35 if we sort it.

any other opinions? thanks

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#959499 - 28th Aug 2015 4:49pm Re: Cryptolocker Ransomware Beware [Re: fish5133]
palemoon Online   content
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Registered: 27th Feb 2015
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I suggest you wait for Mark to reply, as I'm sure he will.

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#959500 - 28th Aug 2015 5:03pm Re: Cryptolocker Ransomware Beware [Re: fish5133]
Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 21011
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No fix no fee. .
Thats more like if we cant do it your files are gone but we wont charge you.

How important is the data on your pc, if its not important just format and reinstall.

Do you have a name for the ransomware.

If your files are so important then you need guarantees that its going to work, not just a no fee were sorry.

To do it properly, you need to clone or image the drive. Then try and fix it.

Personally, if you can get your files / pictures off there, i would reinstall from scratch so you know its a clean system and there isn't further trouble ahead.

You should also consider updating your passwords on anything and everything, and keep an eye on your bank statements. If your locked out you should at the least disconnected it from the internet, cable or wifi. Update router passwords for your wifi.

Maybe a bit over the top, but we dont know what your dealing with just yet.

Will it allow you to do a system restore??
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#959518 - 28th Aug 2015 6:19pm Re: Cryptolocker Ransomware Beware [Re: fish5133]
diggingdeeper Offline

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Registered: 9th Jul 2008
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General trick for cryptolocker is to boot up in safe mode, delete all the cryptolocker stuff, reboot. Then restore all the files you want from system restore, takes your files back in date to last restore but gets you going.

It is better to do a clean install, you never know what hidden wonders might have been included.

What security software were you using? Most should have stopped this happening.

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#959519 - 28th Aug 2015 6:31pm Re: Cryptolocker Ransomware Beware [Re: fish5133]
TheComputerLab Offline
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Registered: 18th May 2011
Posts: 1223
Loc: Wallasey
Crypto locker is the worst virus of them all I am afraid. I work in IT and have had many people with it.

the first version of crypto locker can be decrypted but the newer versions can't. If you don't have your files system restore won't work as all a system restore will do is restore the operating system and leave your personal files on touched.

Crypto locker has a built-in mechanism which disables system restore and previous versions so you can't roll back. The only way to get your files back is if you have a backup. The crypto locker virus itself can quite easily be removed from the computer using AVG or similar.

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#959521 - 28th Aug 2015 6:37pm Re: Cryptolocker Ransomware Beware [Re: diggingdeeper]
fish5133 Online   content
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Registered: 22nd Mar 2010
Posts: 2823
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Have Avast security software. did a virus scan only day or 2 before and it didn't flag anything. Don't know if this virus just hits you or takes its time over a few hours or day to screw your docs and pictures up. had a few warnings whilst on net about long script running.

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#959531 - 28th Aug 2015 7:18pm Re: Cryptolocker Ransomware Beware [Re: fish5133]
diggingdeeper Offline

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Registered: 9th Jul 2008
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Loc: Birkenhead
You need AutoSandbox and DeepScreen switched on in Avast to prevent cryplocker and a number of other nasties, one of the reasons I didn't like Avast when I ran it for a few months.
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#959549 - 28th Aug 2015 8:43pm Re: Cryptolocker Ransomware Beware [Re: fish5133]
Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
Great Video that DD i want the music.

It really does screws with your files.
They are nasty pieces of work.

If you downloaded a app to view the sport, i would guess that is a good starting point. As you probably gave it the permission to run.
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#959649 - 29th Aug 2015 4:15pm Re: Cryptolocker Ransomware Beware [Re: fish5133]
Jake_ Offline
Newbeee

Registered: 10th Sep 2012
Posts: 46
Loc: West Kirby
I'm a cyber security analyst and systems engineer, I've came across cryptolocker ransomware many times, mainly due to research: There is no "fix" for cryptolocker, it encrypts your files with RSA Encryption, the only way to decrypt it is to get the private key, which would be from the "attacker" themselves, hence the name ransomware. No company should charge you £50 for a format and reinstall, that's a bit pricy seeing someone could do it themselves rather easily. Also, no one can guarantee you a fix for £35 without losing files, not unless he somehow manages to have the private keys, if so, I'm sure a lot of people would like to have a friendly chat with him. Just to add, Kaspersky labs managed to gain access to one of the ransomwares control servers, they released a tool which managed to decrypt a small amount of infectees, a quick Google will bring the information up. Hope it helps!

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#959787 - 30th Aug 2015 10:48pm Re: Cryptolocker Ransomware Beware [Re: fish5133]
Habdab Online   content
Addict

Registered: 12th Jun 2011
Posts: 223
Loc: Wallasey
I know it's like bolting the stable door after the Horse has gone, but you should always regularly back up your personal files to an EXTERNAL HDD (Hard drive), and remove the HDD from the computer after backup, otherwise the cryptolocker will infect that drive as well.
If you end up getting infected, format ALL the drives in the PC, then re-install the OS and then restore your files from the External HDD, not forgetting to remove it after the restore.
DON'T leave it connected!
It's a drawn out process but at least you don't lose everything.
To speed up the OS instalation, you can always make a system image and a repair disk, once you have the PC set up as you want.

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#959801 - 31st Aug 2015 1:56pm Re: Cryptolocker Ransomware Beware [Re: fish5133]
Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
Good Point about the External Drives being disconnected.
I didnt know that / forgot about that.
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#961126 - 10th Sep 2015 11:40pm Re: Cryptolocker Ransomware Beware [Re: fish5133]
fish5133 Online   content
Forum Master

Registered: 22nd Mar 2010
Posts: 2823
Loc: Heswallish
Originally Posted By: fish5133
Been hit with above virus. Think I picked it up when trying to find a live football match on the net. had mixed advice about it. One computer guy said just say goodbye to all your files, wipe clean the hard drive, reinstall a clean windows package £50+

another guy said don't listen to that computer guy he is a liar cant be trusted (strong words about a competitor) we can sort it out and you wont lose any files. No fix no fee or £35 if we sort it.

any other opinions? thanks


Seems the first computer guy was correct and not a liar .. Unfortunately the promises of the "we can fix it no problem and you wont lose any files £35 " were not forthcoming and he had to wipe my hard drive and reinstall. Are computer shops that desperate they have to malign their competitors and make false promises of their own in order to get business

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#961215 - 11th Sep 2015 5:05pm Re: Cryptolocker Ransomware Beware [Re: fish5133]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
its like they hold you to ransom, as you need your computer the longer they take the more desperate you become, and then the point comes when you say "Just do what you have to do". ..

So are you saying you went to the £35 no fee.
If so were you charged.
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#992609 - 23rd Nov 2015 10:04am Re: Cryptolocker Ransomware Beware [Re: fish5133]
palemoon Online   content
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Registered: 27th Feb 2015
Posts: 184
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#993328 - 28th Nov 2015 9:24pm Re: Cryptolocker Ransomware Beware [Re: palemoon]
fish5133 Online   content
Forum Master

Registered: 22nd Mar 2010
Posts: 2823
Loc: Heswallish


Would you trust it!!. Damage done for me. Went with the no fix no fee guy who then couldn't do it but did a delete and clean of hard drive--and charged more than £35. At least am back up and running again and thankfully my last previous back up meant I only lost a few files. Which reminds me--back up time

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