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#941174 - 11th Apr 2015 7:08pm Cooling Off Period : On the High Street
Giggler Offline
Smartchild

Registered: 30th Oct 2012
Posts: 504
Loc: Wirral
Not sure if this is the right place for this.

Word of warning.
I got EE broadband last Saturday. Seemed like a bargain. Can`t even remember the data allowance.
Phoned Sky to cancel my broadband because of the rising cost and connection issues. They sorted the connection and gave my a massive discount so I went into the EE shop today to cancel my broadband and she told me I couldn`t! I said isn`t there a `14 day cooling off period` and she said no because I`d signed the contract last week. I didn`t want to get into an argument. So I`ve phoned EE who fortunately told me if I`d done it over the phone I would have had 14 days. So I`m going to use that if they`re difficult. The first time I phoned the system was down and now the cancellation dept is closed till tomorrow. But I thought now we`ve got an EE shop in Liscard I`d let you know in case you fall into the trap.
Has anybody else got EE Broadband?


Edited by Mark (12th Apr 2015 11:47am)
Edit Reason: renamed

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#941367 - 12th Apr 2015 11:46am Re: Cooling Off Period : On the High Street [Re: Giggler]
Happy Birthday Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 20999
Loc: Wirral
This covers it pretty well : Click me

There are conditions, where there is no cooling off period.
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#941383 - 12th Apr 2015 12:22pm Re: Cooling Off Period : On the High Street [Re: Giggler]
Giggler Offline
Smartchild

Registered: 30th Oct 2012
Posts: 504
Loc: Wirral
Thanks Mark.

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#941403 - 12th Apr 2015 2:34pm Re: Cooling Off Period : On the High Street [Re: Giggler]
Salmon Online   content
Forum Addict

Registered: 8th Oct 2011
Posts: 1706
Loc: Wallasey
This is from Digital Spy
http://www.simplifydigital.co.uk/faqs/what-is-a-broadband-cooling-off-period/

EE Cooling Off Period

Broadband customers are given a seven day cooling off period to return any equipment and cancel their plan. Any postage costs of returning an item will not be covered by EE and will have to be paid by the customer.

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#941812 - 13th Apr 2015 11:56pm Re: Cooling Off Period : On the High Street [Re: Giggler]
Alonso Offline
Addict

Registered: 29th Dec 2010
Posts: 256
Loc: Moreton
If SKY gave a massive discount for you not to leave them, it just makes me wonder how many of us are paying way over the top for any of the services provided by all of them.

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