WikiWirral is where great friendships are made.
Forum Statistics
Forums65
Topics76,352
Posts1,033,281
Members14,560
Most Online16,551
Feb 2nd, 2024
Who's Online Now
9 members (ArranGirl13, 3 invisible), 8,070 guests, and 433 robots.
Key: Admin, Global Mod, Mod
Top Posters
sunnyside 45,164
MattLFC 22,315
Mark 21,269
granny 17,788
_Ste_ 16,345
Newest Members
Kalena1962, rattus, Lisrush, Emotecreative, ArranGirl13
14,560 Registered Users
New General Forums
New Wirral History
Tall Brick Chimneys
by diggingdeeper - 16th Mar 2024 11:56am
D.I.Y. / Building Shop
by mharford91 - 3rd Mar 2024 8:53pm
1970's Murder in Central Park, Wallasey
by cutespam - 4th Aug 2018 10:28am
Old Hall in Higher Bebington
by Rhoobarb - 25th May 2010 5:55pm
Oleo Works
by Ducko - 14th May 2008 3:09pm
Top Posters(30 Days)
granny 14
casper 13
bri445 4
Topic Replies
What song are you listening to?
by diggingdeeper - 28th Mar 2024 6:06pm
Facial recognition coming in supermarkets?
by diggingdeeper - 27th Mar 2024 3:50pm
Bolts at Bebington Road
by diggingdeeper - 27th Mar 2024 2:33am
Hot Spot Chippie Broadway
by Excoriator - 26th Mar 2024 7:57pm
Tall Brick Chimneys
by diggingdeeper - 26th Mar 2024 5:43pm
Lost river (Well, brook really)
by diggingdeeper - 26th Mar 2024 3:09am
Old Hall in Higher Bebington
by diggingdeeper - 24th Mar 2024 5:58pm
Netflix 3 Body Problem.
by BultacoAstro - 22nd Mar 2024 8:04am
Wisper electric bike. 36v .
by Dilly - 21st Mar 2024 7:36pm
March
M T W T F S S
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
Top Likes Received (30 Days)
Kylix 1
cools 1
Top Likes Received
bert1 14
Mark 4
granny 3
casper 3
Previous Thread
Next Thread
Print Thread
Page 1 of 3 1 2 3
Joined: Mar 2010
Posts: 4,044
Forum Guardian
OP Offline
Forum Guardian
Joined: Mar 2010
Posts: 4,044
mad
3 weeks to finally get a BT engineer to come out due to connection dropping 10 times an evening. When you do get online there website is down mad
Will the switch to Talk Talk be any better?

Last edited by Mark; 17th Mar 2015 10:39pm. Reason: renamed
Google Ads
Joined: Jan 2014
Posts: 7,098
Wiki Addict
Offline
Wiki Addict
Joined: Jan 2014
Posts: 7,098
I would recommend Talk Talk,Fish.
I used to be with virgin media and was not happy with them.

Joined: Apr 2010
Posts: 214
Addict
Offline
Addict
Joined: Apr 2010
Posts: 214
Sorry to hear about Virgin Media.

I'm with Sky and when my broadband went down they had it fixed within 48hrs and refunded me the days for lost connection.

Also offered me Sky movies free for a month when my phone line went down on several occasions.

Good luck.


Traa Dy Liooar
Joined: Oct 2011
Posts: 1,961
Forum Addict
Offline
Forum Addict
Joined: Oct 2011
Posts: 1,961
I have been with TalkTalk for over 10 years and not had a problem at all. Touch Wood.

Joined: Nov 2003
Posts: 21,269
Likes: 4
Wiki Master
Offline
Wiki Master
Joined: Nov 2003
Posts: 21,269
Likes: 4
Originally Posted by fish5133
mad
3 weeks to finally get a BT engineer to come out due to connection dropping 10 times an evening. When you do get online there website is down mad
Will the switch to Talk Talk be any better?


Why would you have a BT engineer for Virgin Media coming out.
Virgin Media use there own lines for telephone the last time i checked ??

The Switch
If your on Virgin they use there cables to get you on the internet via the Cab at the bottom of your street in most cases.

BT
Typically use the telephone cables that go from your house to the pole in the street.

So if your on virgin and use there cable to the box switching to a Telephone line up the pole may give you better results.

Note : Reactivation of a BT line can be very expensive, do your home work before you say goodbye to virgin.

Joined: Nov 2011
Posts: 383
Old Hand
Offline
Old Hand
Joined: Nov 2011
Posts: 383
Left talk talk years ago
Wasting life trying to get a human on phone.
Plusnet no better even uk based doesnt mean nowt
Fluctuating line quality

Joined: Jan 2010
Posts: 1,841
Likes: 3
Forum Addict
Offline
Forum Addict
Joined: Jan 2010
Posts: 1,841
Likes: 3
I've found Virgin Media to be very good. I have had a problem recently with wi-fi. We have several devices using this which from time to time fail to communicate. Resetting the wi-fi connections on the items restored communications - for a while.

I rang virgin and they sent a chappie round a couple of days later. He established that the incoming signal was too high, and inserted a 10dB attenuator in the connector to the router, and replaced some filter components in the incoming wall unit. He left, leaving a card with his number on it, explaining that if I had any problem I could ring him direct - quicker than going through the company.

It seems to have solved the problem. I am on a 100MB connection and although sometimes at busy periods it drops to 80, it is quite often around 110MB or more. I have not found waiting to talk to someone being a problem.

It is worth, by the way, asking them to reduce the cost if you've been with them for some time. They have a 'loyalty' scheme which allows them to cut the cost significantly, but you have to ask for it. I found it worth haggling even when this is offered. I got a bit more off, and they upgraded my speed at no extra cost when I asked them for even more!

Joined: Dec 2010
Posts: 2,283
Likes: 3
Forum Master
Offline
Forum Master
Joined: Dec 2010
Posts: 2,283
Likes: 3
I've been with Virgin for many years, back when they were Telewest, and before that C&W.

Despite the occasional brief outage and unsuitable router for my home I've found the service to be great.

Joined: Jan 2010
Posts: 1,841
Likes: 3
Forum Addict
Offline
Forum Addict
Joined: Jan 2010
Posts: 1,841
Likes: 3
I joined them when they were NTL.

Yes, I too have had brief outages, but these have generally occurred when they are upgrading the network and you get some warning if you look at their 'Service status' page.

They are expensive I think, even with discounts. But they are fast and in my case anyway the customer support has been good. I guess you get what you pay for, to some extent anyway.

Joined: Mar 2010
Posts: 4,044
Forum Guardian
OP Offline
Forum Guardian
Joined: Mar 2010
Posts: 4,044
Originally Posted by Mark
Originally Posted by fish5133
mad
3 weeks to finally get a BT engineer to come out due to connection dropping 10 times an evening. When you do get online there website is down mad
Will the switch to Talk Talk be any better?


Why would you have a BT engineer for Virgin Media coming out.
Virgin Media use there own lines for telephone the last time i checked ??

The Switch
If your on Virgin they use there cables to get you on the internet via the Cab at the bottom of your street in most cases.

BT
Typically use the telephone cables that go from your house to the pole in the street.

So if your on virgin and use there cable to the box switching to a Telephone line up the pole may give you better results.

Note : Reactivation of a BT line can be very expensive, do your home work before you say goodbye to virgin.


Cable hasn't arrived in Irby so its internet down the telephone wire. Didn't realise that virgin is split into Virgin Cable and Virgin National (or something like that) They are dumping the Virgin National side onto Talk Talk. Virgin eventually request a BT engineer to call out after you have done a load of tests and left the router in the BT test socket inside your BT box for 24 hours. BT have been and said it is a faulty router (which I told Virgin because the exact same thing happened 2 years ago and they sent out a new Netgear router and things were fine. Will have to see if BT are correct


Joined: Jan 2010
Posts: 1,841
Likes: 3
Forum Addict
Offline
Forum Addict
Joined: Jan 2010
Posts: 1,841
Likes: 3
I sympathise with you fish5133. It is too easy when you are dependent on two companies for them to blame each other, but I think it is the people you pay your money to who are ultimately responsible.

Have you asked for compensation for poor service?

I think it is disgraceful that companies who provide internet over phone lines are able to get away with the 'up to' scam.You pay for what is advertised as 'up to' 20MB, say, and find that due to line length you only get 2MB. You should really only be charged 10% of the full fee in my opinion, but they have the cheek to charge the full amount!

Joined: May 2010
Posts: 81
Member
Offline
Member
Joined: May 2010
Posts: 81
I was with talk talk and I found them to be really bad. The connection speeds were really bad. I couldn't even play online games on some days because of constant disconnects etc . I switched to virgin media and all my issues disappeared. Everyone I know who has been with talk talk has left them.

Joined: Mar 2010
Posts: 4,044
Forum Guardian
OP Offline
Forum Guardian
Joined: Mar 2010
Posts: 4,044
Cheers guys. From all the replies it seems a bit hit and miss as to the quality of the service irrespective of ISP. Did a speed check for the area a while back and there wasn't one above 6mb which suggests a local problem at that time.
Just checked my download speed --a miserly 0.61 mbs and upload 0.06 mbs

Joined: Jan 2012
Posts: 367
Old Hand
Offline
Old Hand
Joined: Jan 2012
Posts: 367
I've been with Virgin for years & the couple of times I've had a problem it has been sorted out quickly. On top of that no one can beat the 152 megs download speed.

Joined: Jan 2014
Posts: 659
Smartchild
Offline
Smartchild
Joined: Jan 2014
Posts: 659
I too have been with them for years (26) but can't come anywhere near those results. Over the last 6mths it has varied between 10.01mbps and 57.7mbps depending on time of day and wind direction! Although not majorly happy I can't find an alternative taking into account the costs of installing phone lines etc. So for me its a case of better the devil you know.

Page 1 of 3 1 2 3

Moderated by  Mark 

Link Copied to Clipboard
Random Wirral Images

Click to View Topic.
Newest Topics
Facial recognition coming in supermarkets?
by Excoriator - 27th Mar 2024 10:52am
Hot Spot Chippie Broadway
by Excoriator - 26th Mar 2024 7:57pm
Bolts at Bebington Road
by Excoriator - 23rd Mar 2024 9:48am
Netflix 3 Body Problem.
by BultacoAstro - 22nd Mar 2024 8:04am
Tall Brick Chimneys
by diggingdeeper - 16th Mar 2024 11:56am
For Sale & Free
Wisper electric bike. 36v .
by Dilly - 21st Mar 2024 7:36pm
This is Elvis
by GingerTom - 17th Mar 2024 2:37pm
Member Spotlight
Dilly
Dilly
wallasey
Posts: 8,973
Joined: July 2011
Today's Birthdays
There are no members with birthdays on this day.
New Wirral Info
Facial recognition coming in supermarkets?
by Excoriator - 27th Mar 2024 10:52am
Hot Spot Chippie Broadway
by Excoriator - 26th Mar 2024 7:57pm
Bolts at Bebington Road
by Excoriator - 23rd Mar 2024 9:48am
Get your Money Tree ready
by keef666 - 22nd Mar 2023 12:27pm
Restaurant/pub with outdoor seating - Bromborough
by CarterUSM - 7th Aug 2020 7:59pm
News : New Topics
Gaza
by diggingdeeper - 29th Oct 2023 9:28am
Lost river (Well, brook really)
by Excoriator - 10th Sep 2019 8:50am
New Enthusiast Forums
Netflix 3 Body Problem.
by BultacoAstro - 22nd Mar 2024 8:04am
Xbox
by TudorBlue - 3rd Mar 2024 8:48pm
Wiper mechanism needed
by Peter0787 - 20th Feb 2024 4:07pm
What song are you listening to?
by - 24th Jun 2007 9:06am
Popular Topics(Views)
5,069,758 WIKI WALK CHAT
4,013,817 Spotted!
Powered by UBB.threads™ PHP Forum Software 7.7.5