Hi Granny Having fitted more kitchens than I can remember some info,
Homebase / Wickes and B&Q have major problems at point of delivery your kitchen will arrive incomplete, customer services will promise the earth to get your shortages you may wait weeks / months the record is 11 months. It only gets worse during Sale
periods they will continually lie to you.
If a customer has chosen a fitter and he is an account holder at the major suppliers he will be offered substantial discounts up to 70%, will he pass that onto you lets say he does and gets your job.
He may then get a call from the store thanking him for the business so before you get the final price the fitter may be asked does he wants to add a bit on for himself ie £250 / £500.
The day I ever agree with that will never happen, good luck in your quest.
If I could name a company for customer service and price (dependant on fitter) Howdens in Moreton you get a personal service