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#912317 - 26th Nov 2014 4:05pm 1.5 million customers overcharged by faulty meters
Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 21001
Loc: Wirral
Gas bills: 1.5 million customers overcharged by faulty meters



More than a million pre-payment gas customers have been overcharged because their meters are faulty, the industry has admitted.

About 1.5 million meters have not been working properly since they were installed, some as long ago as 2007.

The industry body Energy UK said customers may have been overcharged by as much as 25p for each top-up.

Those worst affected may have been overcharged by as much as 110, but most will have lost far less.

"We apologise unreservedly to customers," said Lawrence Slade, the chief operating officer of Energy UK.

"We have acted quickly, and we want those affected to get their money back as soon as possible," he told the BBC.

Refunds
Customers will be automatically refunded by their energy supplier, and can have their payment cards updated when they take them for a top-up.

The meters were not properly calibrated to measure the cost of the gas being used.

Richard Lloyd, the executive director of the consumer group Which? said it was a "shameful example of energy companies failing their customers".

He said customers need to be reimbursed as soon as possible, and with interest.

On average, customers affected are likely to have lost up to 6.50 for each winter period, said Energy UK.

British Gas, the largest supplier of gas in the UK, said more than 700,000 of its customers may have been overcharged.

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#912447 - 28th Nov 2014 12:24am Re: 1.5 million customers overcharged by faulty meters [Re: Mark]
venice Offline

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Registered: 21st Jul 2011
Posts: 2500
Loc: Wirral
Disgraceful that people using meters have to pay so much more anyway, never mind an incorrect amount.

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#912449 - 28th Nov 2014 7:22am Re: 1.5 million customers overcharged by faulty meters [Re: Mark]
GeeMeister Offline
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Registered: 4th Jan 2014
Posts: 658
Loc: Wirral
"Customers will be automatically refunded by their energy supplier, and can have their payment cards updated when they take them for a top-up."

What about those customers that have lost their homes or had to move for other reasons, what effort will be made to contact them to voluntarily give a refund? Probably non what so ever.

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