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#903041 - 30th Sep 2014 10:11am dead hard drive
cathie Offline
Smartchild

Registered: 19th Feb 2009
Posts: 448
Loc: Birkenhead
My 1.5tb Seagate hard drive has died, where can I go to retrieve the pitures from it and how much would I be looking at paying?

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#903043 - 30th Sep 2014 10:44am Re: dead hard drive [Re: cathie]
rhoobarb2002 Offline
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Registered: 13th Aug 2011
Posts: 677
Loc: Wirral
Depends what 'dead' means, is it internal, external, is it 2.5" or 3.5", does it show anything in (presumably) windows, can you access it but the data is just not there, does it rattle, does it click, any signs of life at all, etc, etc?

Hard to say without more info.


Edited by rhoobarb2002 (30th Sep 2014 10:45am)

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#903049 - 30th Sep 2014 12:05pm Re: dead hard drive [Re: cathie]
cathie Offline
Smartchild

Registered: 19th Feb 2009
Posts: 448
Loc: Birkenhead
external hard drive makes a beeping noise every few seconds when plugged in.

Then after a few minutes, it stops beeping and does nothing, doesn’t seem to spin up or make a noise or anything.

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#903050 - 30th Sep 2014 12:24pm Re: dead hard drive [Re: cathie]
davew3 Offline
Forum Guide

Registered: 16th Jun 2009
Posts: 1024
Loc: Wirral
There is a company that can recover stuff from hard drives but, you would need a mortgage and and arm and three legs to pay, a few years ago it was £400, do a search on the net to see if someone does it cheaper.

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#903052 - 30th Sep 2014 12:28pm Re: dead hard drive [Re: cathie]
cathie Offline
Smartchild

Registered: 19th Feb 2009
Posts: 448
Loc: Birkenhead
£395 if it's a firmware problem or £495 if it's a mechanical failure cry

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#903054 - 30th Sep 2014 1:26pm Re: dead hard drive [Re: cathie]
Pete_M Online   content
Old Hand

Registered: 7th Dec 2010
Posts: 364
Loc: Wallasey/Egremont
Cathie if you have no joy with it, PM me and I'll give you a few options that can be taken.
Pete

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#903062 - 30th Sep 2014 2:37pm Re: dead hard drive [Re: cathie]
Salmon Offline
Forum Addict

Registered: 8th Oct 2011
Posts: 1698
Loc: Wallasey
It just may be worth trying connecting it to another PC or laptop and if it works get the data copied straight away. I had a similar problem and the external hard drive would not work on my pc but did on the laptop.

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#903063 - 30th Sep 2014 2:39pm Re: dead hard drive [Re: cathie]
Gibbo Offline
Forum Addict

Registered: 27th Dec 2010
Posts: 1698
Loc: Oxton
If its an external drive I'd dismantle it and take the bare drive out of the caddy and test it in a machine or another caddy.

Quite often I've been tasked with this job and its the controller that's failed and the drive has been fine.

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#903069 - 30th Sep 2014 3:49pm Re: dead hard drive [Re: cathie]
maxmoritz Offline
Beginner

Registered: 27th Apr 2013
Posts: 3
Loc: wallasey
Hello Cathy. my daughter had the same problem there is a computer repair shop called Akita consoles 387 poulton road he was very reasonable

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#903128 - 30th Sep 2014 8:16pm Re: dead hard drive [Re: cathie]
Snodvan Offline

Forum Addict

Registered: 19th Mar 2008
Posts: 1250
Loc: Wallasey Village
+1 for what Gibbo says. I had a hard drive "fail" as described but in fact the drive itself was OK the failure was in the controller gubbins that operates the drive. The actual hard drive simply plugs into the controller unit. I bought a new controller unit off Ebay (about £8 a couple of years ago) plugged the old drive into that and BINGO! it all worked. The controller unit off Ebay was hardly the best quality - but it did work and I only needed it the once to allow me to copy everything off the mounted hard drive onto a new unit.

Snod
_________________________
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#903159 - 30th Sep 2014 11:05pm Re: dead hard drive [Re: cathie]
rhoobarb2002 Offline
Veteran

Registered: 13th Aug 2011
Posts: 677
Loc: Wirral
+1 for removing it from the enclosure.

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#903431 - 2nd Oct 2014 12:41pm Re: dead hard drive [Re: cathie]
DeanoBirko Offline
Wise One

Registered: 12th Oct 2011
Posts: 783
Loc: Birkenhead
I did read that putting it in the freezer overnight worked as a last resort. It can get you 10-15 mins worth of use, enough to extract important data.

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#903433 - 2nd Oct 2014 1:19pm Re: dead hard drive [Re: cathie]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 20958
Loc: Wirral
Cheapest option and easiest test is to plug it into a diffrent usb slot.

2nd try using a diffrent usb lead.
If the cable is faulty then its fixed with a new cable.

3rd as above you need a usb to sata lead from ebay. You will have to dismantle the external drive to gain access. To connect the lead from ebay. But maybe open the casing first.

If its a physical issue with the drive its going to be costly. So you need to explore as many cheaper options first.

This is an example of what could do the job.
http://m.ebay.co.uk/itm/USB-2-0-to-SATA-IDE-2-5-3-5-Hard-Drive-Adapter-Cable-SY-/180644338624

If you have dropped it as its been turned on then it could be physical issues.

This is why the cloud is becoming more popular as a 2nd back up.
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#903455 - 2nd Oct 2014 4:16pm Re: dead hard drive [Re: cathie]
cathie Offline
Smartchild

Registered: 19th Feb 2009
Posts: 448
Loc: Birkenhead
thanks for all the comments.

I work in the IT department so tasked this to one of "the guys", we tried plugging it into 3 different machines, tried taking the HD out and putting it into a new machine, tried putting it into the freezer for a few hours (all wrapped up of course) and tried taking it apart in a sterile environment and moving the thingies (!!!!) back away from the laser (or something like that) put it back together, put it in a new machine and....nothing cry

I'll try the place on Poulton Rd but it looks like it'll have to go on the "THINGS TO DO AFTER CHRISTMAS" list crazy

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