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#884046 - 28th Jun 2014 5:48pm CD/DVD drive problem
teacherSue Offline
Newbeee

Registered: 10th Apr 2012
Posts: 17
Loc: Wirral
Can anybody help me? My CD/DVD player on my Windows 7 PC stopped working - it wouldn't recognise that a disc was in the drive. I bought a USB portable CD drive and tried that, but it also didn't work.
When I looked at on Systems properties it said (for both drives) "Windows cannot start ... configuration incomplete or damaged (CODE 19).
I checked this on the Windows website and then did a scanfix - it reported that it couldn't repair the file.
The next suggestion was to reload Windows 7 - but I don't have the original discs (the PC was bought direct from Dell)
Help! What now?

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#884059 - 28th Jun 2014 6:41pm Re: CD/DVD drive problem [Re: teacherSue]
ZipperClub Offline
Wiki Addict

Registered: 2nd Dec 2012
Posts: 7253
Loc: Our House In Our Road
Sounds like the registry is corrupt. Download the free Ccleaner

http://www.piriform.com/ccleaner/download

Run it and click on the icon registry, then scan for issues, then fix selected issues, etc. Hopefully on the next reboot it should all be sorted.
_________________________
One Way Or Another

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#884119 - 28th Jun 2014 9:11pm Re: CD/DVD drive problem [Re: ZipperClub]
little_pob Offline
Smartchild

Registered: 30th May 2008
Posts: 442
Loc: Upton
You can download the Windows 7 files legally from here. Grab the version for the key you have. For what it's worth, a Home Premium key will activate both the x86 and the x64 versions, but not Professional or Ultimate.

As your DVD drive is out of action for burning the ISO, you'll have to use the Windows 7 USB/DVD Download Tool from here.

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#884131 - 28th Jun 2014 9:45pm Re: CD/DVD drive problem [Re: teacherSue]
TheComputerLab Online   embarrased
Forum Addict

Registered: 18th May 2011
Posts: 1223
Loc: Wallasey
Hiya, all you need to grab is a windows 7 oem disk. Try this with torrent. If you are still struggling then drop me a PM

http://pirateproxy.in/torrent/5385907/Windows_7_64-bit_Home_Premium_Dell_OEM

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#884185 - 29th Jun 2014 10:01am Re: CD/DVD drive problem [Re: teacherSue]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Originally Posted By: teacherSue
Can anybody help me? My CD/DVD player on my Windows 7 PC stopped working - it wouldn't recognise that a disc was in the drive. I bought a USB portable CD drive and tried that, but it also didn't work.
When I looked at on Systems properties it said (for both drives) "Windows cannot start ... configuration incomplete or damaged (CODE 19).
I checked this on the Windows website and then did a scanfix - it reported that it couldn't repair the file.
The next suggestion was to reload Windows 7 - but I don't have the original discs (the PC was bought direct from Dell)
Help! What now?
If you bought it direct from dell, there should be a recovery partition on pc, if there is you don't need a disk, just back up your files and run the recovery program.
_________________________
..

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#884208 - 29th Jun 2014 10:54am Re: CD/DVD drive problem [Re: teacherSue]
Habdab Online   content
Addict

Registered: 12th Jun 2011
Posts: 223
Loc: Wallasey

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#884253 - 29th Jun 2014 4:30pm Re: CD/DVD drive problem [Re: teacherSue]
Raven61 Offline
Old Hand

Registered: 14th Jan 2012
Posts: 363
Loc: Wallasey
You should find the solution here.
http://support.microsoft.com/kb/314060/en-us

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#884260 - 29th Jun 2014 5:00pm Re: CD/DVD drive problem [Re: teacherSue]
teacherSue Offline
Newbeee

Registered: 10th Apr 2012
Posts: 17
Loc: Wirral
Thanks for all the responses. I tried the first few were too complicated for me but, as suggested, I went back to Dell and followed their instructions to reset to factory settings.
Thank goodness I had backed everything up on an external drive!! eek

The DVD player is now working again - all I have to do is retrieve all the programmes that disappeared - but it all seems to be working well.
Thank you.

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