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#873666 - 3rd May 2014 12:50pm Advice please
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
I have just been in to Fords to order my brand new car, when the manager asked me into his office, he told me the managing director has told them they are not prepared to deal with me because I made a complaint against them a while back.

the complaint was about this Car door seal peeling off are they allowed to do this.
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#873670 - 3rd May 2014 1:12pm Re: Advice please [Re: Willo_]
TheDr Offline
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Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
Any business can refuse to serve any person for any reason they wish (unless it's one of the "protected" statuses, race, religion, sexuality etc).

Despite you being in the right in the past, the company doesn't want your business and refuses to deal with you.

It may not feel right, but it's part of being in a free world. You have the choice of who to buy from, they have the choice of who to sell to.

As long as no contract or agreement has been signed you're out of luck, just go somewhere else.

As business goes losing such a Sale doesn't make much sense, but you're hardly restricted in choice, so go to another, just don't tell the sales guy this story until AFTER the agreements are signed.

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#873677 - 3rd May 2014 3:15pm Re: Advice please [Re: Willo_]
Willo_ Offline
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Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Thanks for that Dr. I got appointment with People's Ford in Bootle on Monday.
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#873717 - 3rd May 2014 9:22pm Re: Advice please [Re: Willo_]
BossFan Offline
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Registered: 5th Mar 2009
Posts: 105
Loc: In my own world,but that's oka...
I would have gone to a different manufacturer, and then gone to the ford place and rubbed his nose in it.

Feel sorry for the salesman though, he will lose his bonus.
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#873918 - 4th May 2014 10:28pm Re: Advice please [Re: Willo_]
ASE71 Offline

Smartchild

Registered: 20th Apr 2009
Posts: 430
Loc: Wirral
Go to another dealer

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#873981 - 5th May 2014 4:58pm Re: Advice please [Re: ASE71]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Originally Posted By: ASE71
Go to another dealer
Have done, I've got a brand spanking new one now
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#874032 - 6th May 2014 12:55pm Re: Advice please [Re: Willo_]
Gibbo Offline
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Registered: 27th Dec 2010
Posts: 1737
Loc: Oxton
Make sure you let Ford UK know that they're turning away customers.

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