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#859081 - 18th Feb 2014 1:01pm Keyboard Problem
whocares Offline
Newbeee

Registered: 25th Sep 2011
Posts: 17
Loc: Neston
We have a Microsoft Wireless keyboard & mouse which until the other day worked perfectly. In the middle of typing an email, the keyboard just stopped working. The mouse continues to work no problem.

I've tried the following:
- replacing the batteries
- resetting the wireless receiver (not possible no reset switch) & the mouse is still working
- plugging in a USB Keyboard. This doesn't work either
- plugging in another USB Keyboard. Light comes on on the keyboard

Have been to the Device Manager & it states that everything's working OK.

Not sure where to go from here.. Any advice anyone?

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#859085 - 18th Feb 2014 1:29pm Re: Keyboard Problem [Re: whocares]
Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
Interference in the room?
Baby monitor?
Digital Phone DEC ?
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#859091 - 18th Feb 2014 2:06pm Re: Keyboard Problem [Re: whocares]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
Boot up in safe mode and see if you can get any keyboards to work. You have to press F8 to get the safe mode option so if you can get that the keyboard is being disabled in normal windows mode.

You may have a virus.
You mentioned it happened when doing emails.

Test the keyboards on another computer just incase its a coincidence.
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#859117 - 18th Feb 2014 5:00pm Re: Keyboard Problem [Re: whocares]
stanb Offline
Member

Registered: 1st Sep 2012
Posts: 90
Loc: wirral
usb usually requires a reboot to pick up,wireless keyboard might need new batteries,just a thought.

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#859213 - 18th Feb 2014 9:09pm Re: Keyboard Problem [Re: whocares]
fish5133 Online   content
Forum Master

Registered: 22nd Mar 2010
Posts: 2812
Loc: Heswallish
you say you replaced batteries-- there are batteries in the keyboard and the mouse. Mine lost the use of some of the function keys-still havent got them working. Oh technology

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#860140 - 23rd Feb 2014 9:09am Re: Keyboard Problem [Re: whocares]
Softy_Southerner Offline

Forum Guardian

Registered: 2nd May 2008
Posts: 4090
Loc: Back in Devon
Is the sensor in the USB stick or does it have a little box thing on a short lead? My one at work has this and the box needs batteries as well.

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#860757 - 25th Feb 2014 10:29pm Re: Keyboard Problem [Re: whocares]
whocares Offline
Newbeee

Registered: 25th Sep 2011
Posts: 17
Loc: Neston
Have since found out it was a virus. Only solution was to wipe the drive clean & start again. Thanks for your suggestions everyone.

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#860776 - 26th Feb 2014 8:09am Re: Keyboard Problem [Re: whocares]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
ouch frown

Make sure you have some antivirus software running.
That also integrates in to your e-mail software.

Thanks for letting us know the outcome.
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