WikiWirral Online with you since 2003, fantastic.
Forum Stats
12221 Members
65 Forums
72731 Topics
980273 Posts
49 posts in the last 24hrs
Max Online: 7831 @ 8th Apr 2013 4:18pm
Who's Online - Click Me
89 registered (8HBob, 12 invisible), 1466 Guests and 188 Spiders online.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


(Views 7days)This Weeks Most Read
Thousands raised for children of cancer couple. 461
On-street parking charges dropped 396
Ceiling needs smoothing 343
Patio work 227
TS Indefatigable 223
Hezballah 217
Sea Shepherd 203
Info? Bill Dobson, Photographer, Martins Bank 156
Re sizing 79
vet fees 69
New General Forums
Am I missing something ?
by dizdazdoz
16th Feb 2017 12:46pm
Valentines Day---Help From The Ladies
by fish5133
10th Feb 2017 7:35pm
Happy BirthdaY
by Vanmanone
10th Feb 2017 2:51am
Warning!!!
by muzzy2
9th Feb 2017 9:09am
New Wirral History
Seeking old pictures of Egerton Street area, Birkenhead
by yoller
Yesterday at 07:53 PM
TS Indefatigable
by granny
18th Feb 2017 3:32pm
RIP : Chris Kay
by granny
31st Aug 2016 9:25am
Children's home on the Overchurch
by xleahx
26th Apr 2011 7:01pm
Stanlow Abbey
by ghostly1
4th Dec 2008 10:09pm
Forum Tips
Photo Gallery Forums
fireworks on the Mersey last night
Hadlow train station
Topic Replies
Stanlow Abbey
by granny
2 minutes 49 seconds ago
Trump
by venice
4 minutes 17 seconds ago
vet fees
by venice
7 minutes 23 seconds ago
Patio work
by saltytom
Today at 07:02 AM
What song are you listening to?
by Vanmanone
Today at 02:59 AM
Seeking old pictures of Egerton Street area, Birkenhead
by yoller
Yesterday at 07:53 PM
Tony Blair
by granny
Yesterday at 12:56 PM
Lion Salt Works/Weaver Hall Museum
by venice
Yesterday at 12:19 PM
TS Indefatigable
by granny
18th Feb 2017 11:28pm
February
M Tu W Th F Sa Su
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28
Recent Posts : What's On ?
Lion Salt Works/Weaver Hall Museum
by venice
Yesterday at 12:19 PM
Wirral TUC Meeting re Update on Wallasey CLP Suspe
by RUDEBOX
13th Feb 2017 8:50pm
Topic Options
Rate This Topic
#848387 - 6th Jan 2014 11:21pm Dispute with Visa/Booking Company
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
I'm hoping someone can point me in the right direction here, especially anyone who works in the banking industry. I'll try to cut a long story short :-

Back in September my son booked a flight from South Korea to UK scheduled to arrive on 19th Dec.
He booked online through a company called BudgetAir, and used his Visa debit card.
In early October, he rang BudgetAir to cancel the flight and rec'd an email from them explaining that he must tell them his name, flight confirmation number and dates of travel.
They told him he would have to pay a cancellation fee of about £100 which he agreed.
Their email stated it could be 8-10 weeks before it would appear credited back to his card.
He sent the req info and waited.
On 28th December he rang them to ask about the refund and was told that his emailed response had not been received and therefore his ticket was treated as a 'no-show' and no refund will be given (he has the letter emailed to them in his sent items dated 7th Oct)

Now, they have said they will only give him a £95 refund and they are still saying he was a 'no show'.

I told him to do a dispute through Visa, however Barclays tried to say that he has gone past the acceptable 8 week time frame in which someone must file a dispute. I don't believe that the dispute started 8-10 weeks ago, in my mind it began on 28th December. There was no dispute until after 10 weeks or more had elapsed with no sign of refund.

Does anyone here have any idea how my son can start to recoup the £650 that he's legitimately owed?

Top
Law & Order : Advertising
Click me for more Information......

* * * Dentwiz : Paintless Dent Repair * * *
Now Advertise with WikiWirral.
WikiWirral stats 35,000 Page Views a Day +500 Search Engines.. Click Me
#848398 - 7th Jan 2014 12:29am Re: Dispute with Visa/Booking Company [Re: Elizabeth]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
I might have got some of this wrong (unlikely, but it has been known to happen smile )

Now this is UK law, so might be different if he's claiming under USA rules.

The time limit for disputes is usually 60 days (the eight weeks they talk about), however this is from the date the transaction appeared on his statement, so the booking in September might not have been on until Oct meaning that his time didn't run out until Dec (which I'm guessing is what the airline were counting on), he might however have dropped lucky and it not be on that month but the November one, in which case he's well inside, however this isn't all he is covered by.

Chargebacks are valid for 120 days, and furthermore (as certain items such as holidays are booked well in advance) it starts on the date of the expected service (in his case the flight in December), so he can try that.

Lastly he has Section 75, which makes Visa jointly liable for the debt, by them refusing to get involved and passing on the complete liability to your son they would be in breach and usually give you the money back fairly quickly when you ask them for the complete financial details of the transaction (which you are entitled to) as you want to refer it to the FSO (tend to have your money back by the end of the day).

If he gets stuck give me a shout and I'll dust off the old law books.

Top
#848417 - 7th Jan 2014 8:58am Re: Dispute with Visa/Booking Company [Re: Elizabeth]
Emeeh Offline
Enthusiast

Registered: 8th Nov 2013
Posts: 151
Loc: Wirral
Are Visa still jointly responsible with it being a debit rather than credit card.

Easy to say now but I'd always send things like this via recorded delivery.

Top
#848422 - 7th Jan 2014 9:23am Re: Dispute with Visa/Booking Company [Re: Emeeh]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
Originally Posted By: Emeeh
Are Visa still jointly responsible with it being a debit rather than credit card.

Easy to say now but I'd always send things like this via recorded delivery.


And that will teach me to answer late at night.

As it's a debit card section 75 doesn't count, you should still be able to get it as a chargeback though.

Top
#848440 - 7th Jan 2014 10:57am Re: Dispute with Visa/Booking Company [Re: Elizabeth]
Gibbo Offline
Forum Addict

Registered: 27th Dec 2010
Posts: 1737
Loc: Oxton
Did he get any sort of confirmation email or letter of his request to cancel, other than a reply to his initial inquiry?

Top
#848609 - 7th Jan 2014 8:22pm Re: Dispute with Visa/Booking Company [Re: Gibbo]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
Originally Posted By: Gibbo
Did he get any sort of confirmation email or letter of his request to cancel, other than a reply to his initial inquiry?



The only email he got (and sorry I don't have a copy to quote exactly) was BudgetAir saying how sorry they were that he was cancelling his flight and would he please give them the flight confirmation number etc etc. He had spoken with someone on the phone to initially cancel, they then explained the penalty for cancellation and subsequently sent the email.
Unfortunately once he'd sent the response with all they'd asked for, he didn't contact BudgetAir again as they had explained it would take 8-10 weeks for the refund to appear. He assumed they had received the email as they had done with all others he'd sent, and no reason to think otherwise.
I suppose you could say that he should have confirmed via phone that they did get it frown

Top
#848612 - 7th Jan 2014 8:30pm Re: Dispute with Visa/Booking Company [Re: TheDr]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
Originally Posted By: TheDr
I might have got some of this wrong (unlikely, but it has been known to happen smile )

Now this is UK law, so might be different if he's claiming under USA rules.

The time limit for disputes is usually 60 days (the eight weeks they talk about), however this is from the date the transaction appeared on his statement, so the booking in September might not have been on until Oct meaning that his time didn't run out until Dec (which I'm guessing is what the airline were counting on), he might however have dropped lucky and it not be on that month but the November one, in which case he's well inside, however this isn't all he is covered by.

Chargebacks are valid for 120 days, and furthermore (as certain items such as holidays are booked well in advance) it starts on the date of the expected service (in his case the flight in December), so he can try that.

Lastly he has Section 75, which makes Visa jointly liable for the debt, by them refusing to get involved and passing on the complete liability to your son they would be in breach and usually give you the money back fairly quickly when you ask them for the complete financial details of the transaction (which you are entitled to) as you want to refer it to the FSO (tend to have your money back by the end of the day).

If he gets stuck give me a shout and I'll dust off the old law books.


I fully understand the 60 day time limit rule and as I'd said, in my mind there was no dispute until end of December because up until that time, technically there was no question of him not getting a refund. It only came about when he rang them and they began the whole "we didn't get your email with all the original flight details".
Up until that time, he was abiding by the BudgetAir guidelines of having to wait up to 10 weeks for the refund.

I'll keep you posted as to how he gets on with it all, and thanks for your expertise smile

Top
#848613 - 7th Jan 2014 8:32pm Re: Dispute with Visa/Booking Company [Re: Elizabeth]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
One more thing to add to this is, they offered him £95 refund.

IF, as they are claiming they had no knowledge of the cancellation, and treated the ticket as a "no show" why would they offer any refund at all?

Top
#848659 - 8th Jan 2014 9:18am Re: Dispute with Visa/Booking Company [Re: Elizabeth]
Gibbo Offline
Forum Addict

Registered: 27th Dec 2010
Posts: 1737
Loc: Oxton
Gesture of goodwill?

If you cannot prove you sent a cancellation then they can easily claim or honestly say they never received it and may have just assumed that the cancellation fee of £100 was too high to pay and you'd go ahead with the flight.

Top

Moderator:  Mod 
Random Wirral Images

Click to View Topic.
Newest Topics
vet fees
by eggandchips
Today at 12:01 AM
Seeking old pictures of Egerton Street area, Birkenhead
by yoller
Yesterday at 07:53 PM
Lion Salt Works/Weaver Hall Museum
by paxvobiscum
18th Feb 2017 9:19pm
Patio work
by steamfan
18th Feb 2017 3:45pm
TS Indefatigable
by granny
18th Feb 2017 3:32pm
For Sale & Free
Gaming pc
by Cjoshea
18th Feb 2017 9:47pm
ESCHENBACH Illuminated Magnifiers
by buddy
15th Feb 2017 1:12pm
Canon EOS 550D + lenses & more
by j_demo
14th Feb 2017 4:24pm
Samsung NC10 Notebook PC
by gerrymoore
14th Feb 2017 3:55pm
Suitcase...never used. 2 wheels and sliding handle
by gerrymoore
14th Feb 2017 3:51pm
Featured Member
Registered: 12th Feb 2011
Posts: 316
Newest Members
Vkj530, SunsetP, RachelBinns, Rog0137, Iestyn
12221 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
Lion Salt Works/Weaver Hall Museum
by paxvobiscum
18th Feb 2017 9:19pm
Patio work
by steamfan
18th Feb 2017 3:45pm
Ceiling needs smoothing
by yr20405
15th Feb 2017 1:52am
Info? Bill Dobson, Photographer, Martins Bank
by diggingdeeper
13th Feb 2017 12:10pm
War Museum
by missmahjong
12th Feb 2017 1:24pm
News : New Topics
Hezballah
by venice
17th Feb 2017 11:15am
On-street parking charges dropped
by oldpm01
15th Feb 2017 9:10am
Thousands raised for children of cancer couple.
by fish5133
13th Feb 2017 3:01pm
Lost ladies Swarovski watch
by spider
13th Feb 2017 10:36am
M53 closed in both directions between J2 and J3
by diggingdeeper
9th Feb 2017 10:00pm
New Enthusiast Forums
vet fees
by eggandchips
Today at 12:01 AM
Sea Shepherd
by venice
16th Feb 2017 1:06pm
Sounds of the Sixties
by paxvobiscum
11th Feb 2017 8:53pm
Hospital
by cools
10th Feb 2017 9:53am
X Box One S
by rossie
9th Feb 2017 8:56am
(Views 24hrs)Trending Newest Topics
vet fees 80
Seeking old pictures of Egerton Street area, Birkenhead 58
Wirral Sunrise Sunset
Sunrise Mon 7:18am
Sunset Mon 5:33pm
Local Time Mon 10:58am
WikiWirral Can . . . .