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#846974 - 1st Jan 2014 7:53am Laptop problem
fisherman Offline
Newbeee

Registered: 17th Jan 2010
Posts: 30
Loc: Tranmere
I recently had my computer cleaned due to a virus and set back to factory restore but know my cd player wont work it did before anybody any ideas would be very grateful for your help thanks

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#846980 - 1st Jan 2014 9:37am Re: Laptop problem [Re: fisherman]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
Hi, and Happy New year wink

Can you try

1/ Music CD
2/ Movie DVD

It may just be that when you put a CD in that the new anti virus software has disabled Auto Run (The popup screen that says what would you like to do).
If this is the case then you can access all you need via My Computer. You can also disable the block auto run on via your Anti Virus but its not recommended as viruses can be installed via an Auto Run.

Hope that helps.
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#847011 - 1st Jan 2014 11:55am Re: Laptop problem [Re: fisherman]
rover644 Offline
Enthusiast

Registered: 2nd Feb 2011
Posts: 163
Loc: Tranmere
Sometimes after a restore one or two drivers can be missing. Check on device manager and next to CD/DVD drive check if it has a yellow triangle.

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#847111 - 1st Jan 2014 6:13pm Re: Laptop problem [Re: fisherman]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
Right click on the triangle select properties and update driver.

Failing that it could be a conflict of resources. Meaning two bits of hardware are cconflicting. Make sure there are not 2 conflicts.

Or visit the manufacturer website and down load the dvd drivers.
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